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Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree1+ years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTg5NTgyNzM0P3NvdXJjZT1ndW10cmVl&jid=1319515&xid=2189582734
8h
1
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Main Responsibilities
Assist communications team by providing information and content relevant for publishing in print and online media.Be responsible for OEM and company’s branding of sites (in conjunction with group comms team, CI, direction, and approval)Manage and analyse sales promotions in a tool called mailchimp (a plus)Provide all admin/purchasing for marketing eventsManage website updates and provide information for the company, its brands and the SharePoint siteManage website, social media enquiries and Research DatabasesPartner with the communications team on events, public relations, media, and internal and external communication campaignsAssist with sales reports by tracking product line sales and costs by analysing and collecting sales and new business dataMonthly regional sales reports on product line, identifying sales risk areas and future opportunitiesSupport the sales staff by providing sales data, market trends, forecasts, account analyses, new product information, relaying customer services requestsResearch competitive products by identifying and evaluating product characteristics, market share, pricing, and advertisingAssist with Sales presentation, Trade shows, by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, co-ordinating mailing listGeneral support to the national sales team regarding marketing activities, customer relationship management, competitive pricing, and sales statsAssist with arranging of VOLVO Day trips, special visits from VOLVO, events and promotionsAssist with building strong and sustainable relationships with all customers, including suppliers involved in targeted campaignsSupport the company and VOLVO protocols and procedures to protect brand managementAnd all other instruction within the Sales and Marketing scope
Main Purpose of Job
To analyse sales statistics and data, compile and produce sales reportsAssist in Marketing and Promotional activitiesBuild customer relationships, research market conditions and competitor data
Key Competencies/Skills
Matric Grade 12, BCOM Marketing Management, BA Communications or National Diploma in Sales and Marketing or similarPrevious experience analysing raw data and sales Stats to produce reports in line with data is a must, Financial Acumen, EXCEL and PowerPoint skillsExperience working on a CRM system, SAP, VOLVO dealer network would be advantageousPresentable and able to promote the companyPrepared to travel and work additional hoursComputer literate in MS packages with SAP experience preferred
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDA1NjU2NDY2P3NvdXJjZT1ndW10cmVl&jid=1405021&xid=2005656466
8h
1
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Main purpose of the job
Provide customer support by attending routine services (per OEM standards) vehicle repairs, on-road repairs and preventative maintenance in the workshop.
Requirements (qualifications, experience & skills)
Grade 12/Matric/National Senior certificateDiplomaCompleted Mechanic or Electrical qualification, related to Mechanical & Electrical repairs and diagnostic equipmentAdvantage - Certified DAF Master technicianMinimum of 4 years experience in a workshop environmentExperience with Truck repairs is essentialRoadside repair and vehicle diagnosis, Experience in Major component, Mechanical & electrical repairs and diagnostic equipmentIdeal: Previous experience of DAF vehicle maintenance and repairs
Role responsibilities
Diagnose vehicle mechanical faults and repair requirements accuratelyDiagnose vehicle electrical faults and repair requirementsRepair & maintain vehicle/s as assignedConclude job card/s accurately for all workshop activitiesComplete root cause analysis of major component failuresAttend to breakdowns, including stand-by service (day and night)Maintain levels of productivity and efficiency as instructedPerform shift work when requiredManage all Repair Shop Assistants in the workshop and ensure: all tools and equipment is in a safe area before and after usage, and in working orderDamaged tools reported in the workshop, by Service Technicians, are attended to with priorityManage all Repair Shop Assistants in the workshop and ensure the work area is safe prior to starting work
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTMwOTAwMT9zb3VyY2U9Z3VtdHJlZQ==&jid=376543&xid=25309001
8h
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SNR Operations Manager (Night Shift)
CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our global clients, mainly America and Australia. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.
Key Areas of responsibility
Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.Handle client interface, deliver on SLA requirements.Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.Responsible for driving sales and customer service outcomes.Focus on providing differentiation in a highly competitive industry by exceeding client expectations.Successfully deliver performance standards on outbound campaigns.Oversee quality control and other compliance applicable to the global client and local legislation.Lead, develop, motivate, operational teams.Ensure optimal service delivery through scheduling and continuous process improvement.Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.Manage operating budgets.Develop rewards and recognition incentives/programs.Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.Work with IT and Infrastructure to ensure optimal operational efficiencies.Ensure all infrastructure meets agreed SLA standards.
Requirements
5 plus years managing an outbound sales contact center5 plus years having worked in a BPO5 plus years global client exposure and client relationsProven track record in meeting campaign performance standards
Salary: Market and Experience related
https://www.ditto.jobs/job/gumtree/2437188195?source=gumtree
8h
1
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/2027818138?source=gumtree
8h
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Our client is looking for a dynamic individual who has a good understanding and knowledge of the IT market in SA as well as the rest of Africa.
The successful incumbent will drive Sales and Business Development on various solutions and services. Solutions include Security, Hybrid Cloud as well as Data Centre solutions.
Minimum Requirements:
? Bachelor’s degree or equivalent through other qualifications/work experience
? Demonstrable solutions sales track record
? Strong background and understanding of Security, Virtualisation, Converged, Hyper Converged, Cloud/Hybrid Infrastructures and related services
? Demonstrable consultancy-led sales and business development capabilities
? Track record of meeting and exceeding annual Sales targets
Key Accountabilities:
? Company Solutions revenue growth
? Understands and further develops the companys Solutions Value Proposition
? Direct engagement with Key clients on all levels (Business, Architecture and C-levels)
? Must be able to open and close key opportunities
? Contribute to the Business Development of the companys Security, Hybrid Cloud and Datacentre portfolio
? Shares knowledge and makes a useful contribution to the knowledge base
? Stays abreast of IT industry trends related to the companys portfolio
? Establishes a CIO level business network to understand current and future needs and identify new business opportunities
? Always ensure opportunity data integrity
? Pro-active engagements with Key clients to help shape requirements and influence solutions based on client requirements
Behavioural Competencies:
? Sales and business development
? Consultancy led sales
? Analytical and strategic thinking
? Putting the customer first
? Drive for results and achieving together
? Quality focus
Professional Competencies:
? Communication skills and stakeholder management
? Ability to influence at executive level both internally and externally
? Knowledge of the company and its relevant portfolio
? Financial awareness
? Intimate knowledge of trends and technologies associated with IT Infrastructure Solutions and Services
NB: When applying - please take note of the minimum requirements i.e. Qualifications and number of years’ experience and the specific field.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzg4ODY5ODg3P3NvdXJjZT1ndW10cmVl&jid=1358978&xid=1788869887
8h
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Main Purpose of Job
Assist the service technician and execute technical tasks, in completion of repairs and services on Trucks and related equipment.
Responsibilities:• Attend to repair and maintenance as assigned• Assist with on-road repairs under the supervision of the Service Technician• Maintain levels of productivity and efficiency as instructed• General workshop duties: (examples and not limited to)- Cleaning the workshop- Neatening areas in workshop where space is required- Assist with safely moving and washing trucks- Attend mandatory DAF per E-portal and company requirementsAdditional general responsibilities as required by the Service Technicians, Workshop Foreman and Branch Service Manager on site• Ensure that all tools and equipment is in a safe area before and after usage, and in working order. Where tools have become damaged, immediately report to Service Technician and /or Workshop Foreman on site• Ensure the work area is safe prior to starting work- Where areas are unsafe or not in an acceptable working condition, attempt to clean, dry the area and if more complex, report to Service Technician and/or Workshop Foreman for assistance- Regular toolbox inspections, report missing or damaged tools to Supervisor or Foreman• Ensure all recyclable items, i.e. paper, plastic, glass, or metal items are disposed of in the correctly allocated recycle bins or allocated areas- Ensure all actions are conducted in a neat manner taking into account health, environmental and safety factors
Required Qualifications/Experience
Grade 10 / NQF level 2 with exposure to Technology and technical practical workA certificate or Diploma in Vehicle repairs, mechanics or related filed will be an advantageA minimum of one-year experience in a workshop environment and experience in basic vehicle repairs essentialPrevious experience of DAF vehicle maintenance in a workshop (Per MEIBC codes based on years’ experience)
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjgyNjk2MzY2P3NvdXJjZT1ndW10cmVl&jid=376542&xid=2282696366
8h
1
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The purpose of this role is to ensure that the company complies with the provisions of the Financial Markets Act, the Rules and Directives of the JSE as well as to identify and report any contraventions of the Act, the Rules and Directives of the JSE or Board decision to the JSE Director: Market Surveillance.
Requirements
MINIMUM REQUIREMENTS
Grade 12 coupled with at least 2 - 3 years compliance management experience in the commodities environment or Bachelor’s degree (Legal or Accounting) or equivalent qualification coupled with 2 years compliance management experience in the commodities environment will be an advantageThe candidate must have passed the Derivatives Compliance Officer Examination as prescribed by the JSERisk and Compliance short courses at NQF Level 6 will be an advantageRegistration at the FIC to handle all potential reporting issues is essentialWorking knowledge of the Nutron trading platform will be an advantage
KEY PERFORMANCE AREAS
Distribute and implement JSE noticesCompile and distribute the daily debit balance emails for Commodity & Currency ClientsCompile and distribute the current risk exposure reportCommunicate with Moonstone compliance and notify them of profile changes and updates for the division as the licence holderOpen new client accounts on NutronAmend fee structures with Clearing BankInvestigate and resolve client queries and complaints, update and maintain the complaints registerUpdate and maintain client and trader data in counterparty reportEnsure that the company complies with the provisions of the Financial Markets Act and the Rules and Directives of the JSE.Report any contraventions of the Act, the Rules and Directives of the JSE or Board decision to the JSE Director: Market Surveillance.Ensure that all clients are FICA compliant.Ensure that all potential reporting issues for Cash-threshold transactions and/or suspicious transactions are reported to the FIC.Compile and distribute reports to management as requestedCompile and submit the quarterly The division Compliance report and highlight any identified irregularities
TECHNICAL KNOWLEDGE/COMPETENCIES
Knowledge of agricultural and currency derivativesSolid experience and understanding of anti-money laundering is essentialKnowledge of best practices/trends within the regulatory and compliance frameworkKnowledge of relevant legislationDrafting skillsExcellent Computer skillsTime management skillsAccuracy/attention to detail
BEHAVIOURAL COMPETENCIES
Dynamic, enthusiastic and Self-motivatedDetail Oriented and Pro-Active inclinationTeam ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjcwMzU4ODQ0P3NvdXJjZT1ndW10cmVl&jid=1319266&xid=4270358844
8h
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We are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
https://www.ditto.jobs/job/gumtree/1622671257?source=gumtree
8h
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US based client is looking for dynamic outbound agents on a night shift in Sunninghill.
Successful candidates will receive full product and systems training.
Responsibilities and expectations (not limited to):
Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.
Desired Requirements, Experience and Qualifications
MatricAwareness of medical terms and disciplinesOutbound experience requiredExcellent verbal communication skillsNeutral accentComputer literateOwn transport (advantageous not essential)
Competencies
Objection handlingGood command of the English languageAbility to hold a conversation and think on your feet
Salary:
Paid per productive hoursShift allowance (Shift between 4pm and 4am only)Travel allowancePerformance incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3050698397?source=gumtree
8h
1
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
8h
1
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
8h
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
8h
1
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Main purpose of the job
To support, enhance and maintain the current Materials & Warehouse functionality within the current functionality of MM & WM in SAP platform. To support business users, handle business requests including incidents created.
Minimum role requirements (qualifications, experience & skills)
Three years of functional or configuration-related experience in all areas associated with warehouse, inventory and materials managementAbility to define and write specifications including configuration, user exit, custom program, reports and SAP scriptingExperience in a team leadership role with a mandate to improve existing processesAbility to configure, present and discuss best practices and functionalities of the SAP WM and MM modulesAbility to be primarily responsible for all phases of an SAP WM and MM implementation: project preparation, requirements identification and analysis, general design document, implementation and configuration, commissioning, post-production support and document preparation and training for end-users.Sound knowledge of ABAP/DebuggingSAP S4/Hana experience requiredValid Driver’s LicenseMin of a grade 12 with either diploma or DegreeSAP Certification
Key role responsibilities
Perform a variety of activities including process mapping, design, configuration, requirements identification, functional requirements writing, user training, documentation, ongoing maintenance and enhancementsMaster the SAP ERP system, particularly with respect to warehouse, inventory and materials managementAssume responsibilities including developing the functionality required for business process activities, training and support and evaluating the effective use of software in the organisation, designing strategic plans to improve the use of software in the organisation and making business process improvementsIn addition, this position will allow the successful candidate to utilize his/her skills and experience by working with other analysts, build on his/her background, contribute to practice successes, provide input into effort evaluations and bids, and develop collateral materials.
This is not an AA/EE appointment but preference will be given to South African Historically Disadvantaged Individual (HDI) candidates.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE1Njk1MjM5P3NvdXJjZT1ndW10cmVl&jid=377456&xid=2215695239
8h
1
Job Purpose:
The Senior Specialist plays a key role in driving business strategy around transformation, Employment Equity reporting as well Organizational Design across the company. This individual must have the ability to work under pressure and to work both independently as well as in a team environment.
This individual will be responsible to drive and monitor strategic transformational programmes, projects and initiatives for the organization through the provision of advice to all divisions regarding the transformation strategy, relevant legislation, policies, and guidelines. Track and report on Employment Equity Targets across the Group. Develop organizational design principles to ensure correct grading of all positions across the company.
Role Responsibilities:
Responsible for enabling and managing transformation including employment equity through the co-ordination and alignment of initiatives aimed achieving transformation beyond legislative complianceWork with business to implement the diversity and inclusion programs across all company divisionsMonitor and report on progress in delivering EDI projects, proactively identifying and addressing potential problems as they ariseOrganise and possibly deliver training and workshops on EDI topicsWork with other teams to respond to members queries and complaintsDrive on-going activations and storytelling across the Group.Ensure that the Diversity and Inclusion Committee is formed and functions optimally to achieve agreed objectivesProvides inputs in the compilation of annual Employment Equity plan as per Department of Labour (DoL) requirementsUtilise statistical information necessary to proactively assess employment trends and to evaluate progress of designated employees within occupational levels.Consolidate and report on EE targets across the GroupEnsure timeous and accurate submission of EE reports to relevant stakeholdersInvestigate, analyse and develop organisational design best practices, and ensure adherence to an operational framework of policies and procedures.Provide Org Design guidance and advice divisional HR directors as and when requiredConduct job analysis and evaluations for all redefined and newly created roles to determine correct gradingsConduct all data analytics and related reports for org designEnsure organisational design data integrity at all timesProvide inputs in the compilation of HR budgetPeople management
Qualification and experience:
BCom or Social Science degree in Human Resources, Industrial Psychology or relevant field (Essential)Minimum 5-8 years in the following areas:
Diversity and InclusionEmploymen...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzcyMTE1OTM5P3NvdXJjZT1ndW10cmVl&jid=1412756&xid=1372115939
8h
1
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Snr Call Centre Sales Manager
Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.
Duties and responsibilities:
Lead, develop, motivate, operational teamsManage the Contact Centre workforce. motivate and manage supervisory teamEnsure optimal service delivery through scheduling and continuous processimprovement.Coordinate training on new or revised information relating to services, products orprocesses of projectsDevelop rewards and recognition incentives/programs.Assist in forecasting resource requirements and ensure that recruitment campaignsare carried out in a timely manner to ensure that sufficient resources are in place toachieve agreed contact centre service, sales and quality targetsContinually review internal systems, procedures and processes to ensure resourceand operational efficiency, and make appropriate recommendations for any requiredchangesEnsure all customer questions and complaints are resolved in a timely mannerBrainstorm with the team around issues or challenges that may hinder optimumperformance and give recommendations to improve performanceHandle employee related issues. Monitoring attendance, punctuality, and leaveAnalyze data to determine operational trends and provide solutions to increase sales,service and quality levels in order to achieve and exceed targets and KPAsSet up and manage performance measures.Deliver daily, weekly, and monthly reports.Manage operating budgets.Effective client interface, able to effectively deliver on stringent SLAs
Education and Experience:
MatricEnglish language proficiencyMin 3-5 years contact Centre operations management experienceExperience in BPO a strong advantageProven track record in meeting and exceeding deliverables
Key Competencies and Skills:
Excellent communication skillsPersuasivenessPeople management skillsLeadership skillsTenacityNegotiation skillsStress toleranceEffective time management
https://www.ditto.jobs/job/gumtree/648235548?source=gumtree
8h
1
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.
The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns.
Duties & Responsibilities
Ensure compliance with the companys quality systems & processesEvaluate daily feedback from all quality assurance & compliance teamsDevelop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centreEnsure campaign KPIs are met regarding quality standardsContinuously upskill quality assurance personnelProvide weekly quality assurance reports to the business & to clients as per SLA requirementsEnsure on-going optimisation across all campaigns within the businessTeam management
Requirements
Ability to work and complete projects without supervision, self-motivatedAbility to communicate with discretion and professionalism, understanding when confidentiality is neededAnalytical approach to problem solving & solution driven strategy developmentCritical attention to detailCapable of always working on multiple campaignsStrategy implementation with excellent organisational skillsQuality control astutenessStrong knowledge of customer care processes and techniquesDemonstrated ability to work well in a team environmentMust be a critical thinker
Qualifications & Experience
Data AnalysisAt least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred)At least 3-5 years of Managing a QA TeamMS Excel proficiency advancedCustomer Centric Report building
https://www.ditto.jobs/job/gumtree/1568607316?source=gumtree
8h
1
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Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
https://www.ditto.jobs/job/gumtree/1680513813?source=gumtree
8h
1
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
8h
1
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
8h
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