Please note that our Terms of Use and Privacy Notice are applicable.
Back to search (Gauteng > Johannesburg > Jobs > General Worker Jobs> ad 1152380014)
Senior Call Centre Sales Manager
1 Photo(s)
1 year ago2211 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
Snr Call Centre Sales Manager
Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.
Duties and responsibilities:
- Lead, develop, motivate, operational teams
- Manage the Contact Centre workforce. motivate and manage supervisory team
- Ensure optimal service delivery through scheduling and continuous process
- improvement.
- Coordinate training on new or revised information relating to services, products or
- processes of projects
- Develop rewards and recognition incentives/programs.
- Assist in forecasting resource requirements and ensure that recruitment campaigns
- are carried out in a timely manner to ensure that sufficient resources are in place to
- achieve agreed contact centre service, sales and quality targets
- Continually review internal systems, procedures and processes to ensure resource
- and operational efficiency, and make appropriate recommendations for any required
- changes
- Ensure all customer questions and complaints are resolved in a timely manner
- Brainstorm with the team around issues or challenges that may hinder optimum
- performance and give recommendations to improve performance
- Handle employee related issues. Monitoring attendance, punctuality, and leave
- Analyze data to determine operational trends and provide solutions to increase sales,
- service and quality levels in order to achieve and exceed targets and KPAs
- Set up and manage performance measures.
- Deliver daily, weekly, and monthly reports.
- Manage operating budgets.
- Effective client interface, able to effectively deliver on stringent SLAs
Education and Experience:
- Matric
- English language proficiency
- Min 3-5 years contact Centre operations management experience
- Experience in BPO a strong advantage
- Proven track record in meeting and exceeding deliverables
Key Competencies and Skills:
- Excellent communication skills
- Persuasiveness
- People management skills
- Leadership skills
- Tenacity
- Negotiation skills
- Stress tolerance
- Effective time management
https://www.ditto.jobs/job/gumtree/648235548?source=gumtree
Id Subtitle 1152380014
View More
CallForce
Selling for 2+ years
Total Ads165
Active Ads165
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
165Total Ads
341.87KTotal Views
Contact CallForce
Message
(4014)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager.
Duties & Responsibilities:
BPO Opps Management
Develop and execute the overall operational strategy for the BPO division, aligned with the companys goals and objectives.Lead, mentor, and manage a team of managers and supervisors to ensure effective service delivery, adherence to quality standards, and achievement of performance targets.Establish and monitor key performance indicators (KPIs) to track and improve operational efficiency, client satisfaction, and financial performance.Analyze market trends, industry best practices, and emerging technologies to identify opportunities for process improvements, automation, and innovation within the BPO operations.Collaborate with cross-functional teams, including sales, marketing, and technology, to drive revenue growth, enhance client relationships, and develop new service offerings.Develop and maintain strong relationships with key clients, acting as a strategic partner and trusted advisor to address their evolving needs and drive long-term satisfaction.Ensure effective quality assurance processes and controls to ensure adherence to service level agreements (SLAs), compliance with regulations, and continuous improvement in service delivery, by working closely with the QA teams and Managers.Identify and mitigate operational risks, proactively addressing potential issues and ensuring robust business continuity plans.Monitor and manage operational budgets, resources, and costs to optimize efficiency and profitability.Provide regular reports and updates to the executive team, highlighting operational performance, challenges, and opportunities, and making strategic recommendationsLead and oversee the end-to-end operations of the BPO division, ensuring efficient and effective service delivery, adherence to service level agreements (SLAs), and achievement of key performance indicators (KPIs).Develop and implement operational strategies, policies, and procedures to drive performance improvements, enhance productivity, and optimize service quality.Monitor and analyze BPO operations performance metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity, and/or sales enviroments metrics, and take proactive measures to meet or exceed targets.Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development among the BPO team members.Manage and cultivate client relationships, acting as the primary poi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDExMDQyMTM0P3NvdXJjZT1ndW10cmVl&jid=1608038&xid=3411042134
Invalid date
1
SavedSave
Manage a team of recruiters and support staff.
Develop a recruitment strategy.
Develop team strategy and high-performance culture.
Manage day to day operations.
Implement and execute deadline.
Continuous improvement on process and outputs.
Meet and exceed client expectations.
Manage temps.
Client service and managing client accounts.
Oversee and provide input to payroll.
Responsible for quotations.
Responsible for HR and IR.
Must have the ability to lead, motivate and inspire team to achieve targets.
Ability to lead and develop team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDY5MjM3MzA/c291cmNlPWd1bXRyZWU=&jid=1746973&xid=106923730
Invalid date
1
SavedSave
Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDU2Njc0NTQ5P3NvdXJjZT1ndW10cmVl&jid=1250318&xid=3056674549
Invalid date
1
SavedSave
JOB PURPOSEPerforms inspections and tests on raw materials, in process and/or finished product; generation of quality controldocumentation and reports
JOB FUNCTIONQuality Control Support? Visual and dimensional product inspections are conducted as per departmental procedure and client request? Non-destructive testing is conducted when necessary? Measuring and testing equipment is checked to comply with specifications? Production process is monitored daily? Non-conformances are investigated and findings communicated to the relevant personnel? MDW meetings are attended weekly? Incidents and innovations are logged on Sheqsys as they arise? Supplier rework and scrap is measured monthlyCompliance? OHSACT is implemented as per standard requirements? PPE is used as required by legislation? Products are evaluated according to the companys quality standards and customer requirements? Compliance with relevant legal and statutory requirements is ensured as well as sound corporate governanceDocumentation? Inspection Test Plans are compiled and approved as per client request? Product release documents are compiled and submitted on time? Incident reports are compiled and sent to relevant personnel? Data books and Quality Control Plans are compiled and updated when necessary? Records are filed electronically and manually as per departmental procedure? Registers are updated and maintained as per departmental procedure? Monthly reports are compiled and submitted on time
QUALIFICATION & REQUIREMENTS? Grade 12. Qualified artisan/Quality Control related qualification advantageous? Shift work is required? 2 years relevant experience? Proficient in Microsoft Office Suite (MS Word, Excel and Outlook)? Displays understanding of QC processes and standards, such as ISO9001:2008; as well as an understanding ofthe products that are inspected? Can read technical drawings? Contributes to team success, initiates action, quality orientated, has safety awareness and customer focused
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTM2MTM5OTA0P3NvdXJjZT1ndW10cmVl&jid=1491194&xid=3536139904
Invalid date
1
SavedSave
A well Automated company in the Innovative Tech industry is looking for a SQL Database Administrator who will strive to providing operational database services to the organization and produce solutions on performances while liaising with the team and stakeholders, this role will improve your optimizing and scripting skills using various troubleshooting tools.
Responsibilities:
Responding to database related alerts and escalations to appropriate partiesExamine and Implementing SQL best practices in the environment.Responding to database related alerts and escalations to appropriate partiesSchedule SQL maintenance jobsTrack all database related incidents, queries and requestsImport all data from external sources into SQL databaseManage all SSIS packages and give SSRS reportsExtract all adhoc data using T-SQLImplement and review SQL practices in environmentUpgrade SQL server and perform compatibility tests and maintain archives
Experience and Qualifications:
MS SQL qualificationsRelevant Qualification would be adventurousT-SQL query writingKnowledge in Recovery and backup methodsKnowledge in trouble shooting tools and performance in PTOKnowledge of database maintenance, statistics, and index managementExperience in creating reports using the SSRSBasic knowledge of PowershellExperience in troubleshooting and resolving database problemsSSIS and Analysis Services (ETL)4+ years relevant MS SQL Database Administration work experienceSQL versions and script writing competence
If you meet the requirements for above position kindly email your profile to: link to the job
To see more career opportunities click link below:
https://www.dittojobs.com/company/view
or Visit our Website www.solicited.co.za
Should you have any questions regarding the above role or any other vacancies, kindly contact hr@solicited.co.za
If you don’t hear from us within 2 weeks from the closing date, please consider your application unsuccessful. Should we have any other role that match your profile, we will contact you.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDE1NjMyNDQ2P3NvdXJjZT1ndW10cmVl&jid=1222630&xid=4015632446
Invalid date
1
SavedSave
ROLE SUMMARY:
Manage and prioritize IT Systems Development tasks through the effective deployment of resources and efficient workload allocation. Lead a team of system developers to drive innovation and ensuring that Business IT Systems requirements are sufficiently developed and adhered to.
RESPONSIBILITIES:
Application Software Roadmap | IT DEVELOPMENT
Define and maintain a road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.
General Education:Grade 12 / SAQA Accredited (Essential); Recognized IT degree / diploma (Advantageous)
General Experience:6 or more years adequate System Development experience using the relevant programming, language or technologies(Essential); Previous experience in Financial Insurance industry (Advantageous)
Managerial Experience:
3 - 6 years experience of planning and managing resources to deliver predetermined objectives as specified by moresenior managers (Essential)
Need to have the following technical competencies:
IT TestingProject ManagementPolicy and proceduresIT Data ManagementPresentation creationPresentation skillsComputer skillsCosting and BudgetingVerbal and Written CommunicationApplication DevelopmentData Collection and analysisPlanning and OrganizingAction PlanningAssessment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODAzODA3NjUwP3NvdXJjZT1ndW10cmVl&jid=1166822&xid=1803807650
Invalid date
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
Looking to Sell?
Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.