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Sales Team Leader
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General Details
Description
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
Id Subtitle 1080851737
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CallForce
Selling for 2+ years
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JOB DESCRIPTON
The Payroll Team Leader is responsible for supervising, motivating, leading and coaching the salaries and wages team. The successful incumbent will be responsible for overseeing and directing all payroll processes and procedures and ensuring all relevant and necessary payroll compliance, legislation, laws and tax obligations are met. The Payroll Team Leader is methodical, attentive to detail, efficient and displays and promotes accuracy in all business dealings.
RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:
Ensure payroll staff performance by daily management of job results by planning, monitoring, and appraising job resultsMaintains payroll information by designing systems; directing the collection, calculation, and entering of data as per deadlinesUpdates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfersPays employees by directing the production and issuance of accurate salaries and wages paymentsPrepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wagesBalances the payroll accounts by resolving payroll discrepanciesProvides payroll information by answering questions and requestsMaintains payroll guidelines by writing and updating policies and proceduresComplies with statutory regulations, and legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actionsMaintains employee confidence and protects payroll operations by keeping information confidential.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesCompletes operational requirements by scheduling and assigning employees; following up on work resultsContributes to team effort by accomplishing related results as needed. Auditing and of weekly, fortnightly and monthly payrolls for the SA Metal Group (Pty) LtdCalculate Cost to company & proposals and supply management with accurate and up to date informationWeb register management – maintaining, updating all aspects of systemManage Bargaining council and union administration and paymentsManage provident fund administration and processing – i.e. withdrawal applications, funeral and death claims
QUALIFYING CRITERIA
Diploma in PayrollMinimum 10 years working experience on payroll systems, Accsys PeopleWare experience advantageousComputer literacy essential (Microsoft Office) – create spreadsheets, communicate with e-mail, compile reports and present data in tabulated form...
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
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Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
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Overview:
The Export Manager is responsible for defining and implementing export sales strategy to meet the sales, volume, and profitability objectives for the assigned markets. This role is based in South Africa (Johannesburg or Cape Town preferred) with frequent business travel to export markets, i.e. Africa, Middle East, Indian Ocean Islands and other areas as required.
Minimum requirements:
Grade 12Post matric qualification in Commerce/Finance/Marketing or equivalent relevant degree2+ years’ experience in Export Sales (preferably in FMCG)5+ years sales/business development experience in FMCGSound knowledge and experience of Export laws and regulationsAble to work from home, and travel to see clientsValid drivers license and own vehicle
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Designs business development strategy, product portfolio and go-to-market strategy for the assigned markets.Executes new product launches in selected export countries.Responsible for sales revenue and P&L for the assigned markets.Responsible for distributor selection and managing distributor relations.Prepares Annual Sales Plan for the assigned countries, factoring growth and financial targets.Strives to deliver sustainable sales growth and financial targets in the short and medium term and seeks opportunities to exceed the set sales target.Executes general pricing, promotional pricing and trade margins within guidelines and pricing bandwidth.Monitors trade spend and provide sales and volume forecasting monthly.Cross-functional liaison to ensure all relevant functions are aware of our key success factors and issues in the export markets.Monitors and analyses market trends, consumer behaviour and competitor activity to identify new opportunities in selected export countries.Keep local teams informed regarding legal requirements for pack design; wording and use of brand Trademarks and logos, etc to ensure legal compliance in Export markets.
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