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Tech Support Team Leader
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1 year ago1523 views
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General Details
Description
We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.
Key Competencies & Skills
- Drive operational and technological efficiencies within the team
- Manage daily operations
- Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
- Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
- Handle difficult customer complaints or enquiries
- Drive quality control and ensure corrective actions are taken where required
- Manage administrative workloads and outbound projects
- Proactively encourage high performance
- Coach low performers within the team
- Adhere to all HR policies and procedures
- Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
- Matric
- At least 3 years' experience in a leadership role, in contact centre
- Must be technologically savvy
- Certificate in supervisory management, ideal but not essential
- Willingness to work shifts
- Willingness to work Saturdays and overtime, as required
- Understanding of IR and HR policies
- Ability to handle escalations and take ownership
Working Hours
- 06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
Id Subtitle 1166440226
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PURPOSE OF THE JOB
This role is responsible for proactively leading all aspects of tactical HR support for managers and employees within the designated country.The HR BP will also support the National HR Manager on identifying and executing initiatives that will enable business performance i.e. talent management, engagement and performance.The HR BP will partner directly with functional business teams and be proactive in working with managers to maximise people performance.The HR BP understands the business beyond the HR function and influences the overall organisation to ensure superior operations and business outcomes.
KEY RESPONSIBILITIES
Business Partner
Works as a partner for People Managers, to give input, influence direction, and challenge plans with the goal to achieve and exceed business targets. Support on any people related plans, managing the impact and change implications.Provide insight and data analysis on people related measures to guide and develop key people focus areas for the businessSupport and advise on the implementation of Global HR ToolsUse data insights and analytic tools to provide HR input for the business planning process.Demonstrate and track progress of HR people initiatives, key market trends observed, and implement solutions to support the business in its goals.
Recruitment
Ensure a first-class recruitment and selection process experience for both candidates and People Managers, by owning, and ensuring accurate information for the recruitment process, resulting in targeted and quality recruitmentPartner with People Managers to drive efficient Recruitment process through fully trained Managers on end-to-end processManaging the internal, external and company HQ stakeholders in the process, through effective communicationEnsure functional expertise in Talent Acquisition, cultivating pipelines aligned to digital / technology, and ensure targeted approach to passive candidatesConduct professional Performance / Strengths based interviews (utilise Case Studies, Candidate Testing & Reference Tests)Keeping abreast of market research trends and beverage industry dynamics, impacting on recruitment & reporting to National HR Manager to develop targeted initiativesManage the full Comp & Benefits (Offer process) with Hiring Manager, candidate and Global C&B
Talent Management & Development
Collaborate with People Managers to identify opportunities for talent needs. Based on this, determine, source and arrange the relevant training intervention suitedSupport the implementation of global training initiative...
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Our client based in Cape Town is seeking to employ a Registered Nurse Clinical Facilitator to work in their private hospital.
The successful candidate will be responsible for the facilitation of teaching and learning in the hospital. They will be required to teach up-to-date Theory and clinical nursing best practice to the relevant staff in the hospital as well as to establish partnerships between the hospital clinical teams and the education teams to ensure continuous development and improvement of theoretical and clinical nursing skills, nursing standards and general nursing care.
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Interested candidates are requested to e-mail a detailed CV to ( Vacancy @ letslink. co. za ) or to contact Gary on +27(0)110261907
Please view our website: LetsLink . co . za
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the
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