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Call Center Agent - Outbound
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General Details
Description
US based client is looking for dynamic outbound agents on a night shift in Sunninghill.
Successful candidates will receive full product and systems training.
Responsibilities and expectations (not limited to):
- Read from a scripted pitch
- Transfer warm leads to USA agents
- Meet and exceed hourly/daily/weekly transfer target.
- Meet exceed Quality Assurance standards.
Desired Requirements, Experience and Qualifications
- Matric
- Awareness of medical terms and disciplines
- Outbound experience required
- Excellent verbal communication skills
- Neutral accent
- Computer literate
- Own transport (advantageous not essential)
Competencies
- Objection handling
- Good command of the English language
- Ability to hold a conversation and think on your feet
Salary:
- Paid per productive hours
- Shift allowance (Shift between 4pm and 4am only)
- Travel allowance
- Performance incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3050698397?source=gumtree
Id Subtitle 1077264222
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CallForce
Selling for 2+ years
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Job Description
Outbound Sales Department is looking for assertive and enthusiastic individuals who would like to join the Outbound Sales team.
Minimum Qualification Required • Fit & Proper
Grade 12/Standard 10/NQF 4
Regulatory Exam • RE 5
Relevant FAIS credits
Class of Business in Personal Lines
CPD Points 12
Minimum Experience
A minimum of 3 years sales experience
A minimum of 2 years outbound sales experience
Short-term insurance experience
Essential Requirements and Skills:
Self-managed and Self-motivated
Well spoken
Active listening skills
Quality orientated and organised
Must be highly proficient in dealing with clients at all levels
Customer focus
Professionalism
Flexibility and Adaptability
Ability to multi-task and cope with pressure
Team player
Problem analysis and problem solving
Knowledge and Skills
Strategic thinking
Excellent English communication & writing skills
Strong relationship, negotiating and networking skills
Ability to influence
Personal Attributes
Optimises work processes - Contributing dependently
Communicates effectively - Contributing dependently
Action orientated - Contributing dependently
Plans and aligns - Contributing dependently
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Salary
Basic R8000.00 and Commission is uncapped based on performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzM1OTIxNzkyP3NvdXJjZT1ndW10cmVl&jid=1684867&xid=3335921792
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The main purpose of the role is to Execute and manage dialer strategy for defined verticals/multiple teams to ensure campaigns are penetrated optimally to meet new vertical strategy and client scorecard parameters. Ensure individual attainment of minimum (defined) dialer performance contribution to required vertical and/or principal portfolio/s
Minimum requirements: (Qualifications and Experience)
Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University
Job description:
Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
Required work minimum experience;
3 years previous Dialer knowledge or 3 years Risk (Campaign) knowledge
Technical and behavioral competencies required:
Technical:
Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjg0MTgzNzQzP3NvdXJjZT1ndW10cmVl&jid=1301606&xid=3684183743
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Vision
To establish a world-class direct financial service business that seeks to:
offer its customers excellent service, superior value products, and fair treatment always;generate superior return on investment for shareholders;be the employer of choice; andbe a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry
OUTPUTS / CORE TASKS
Selling life insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskManage your quality & compliance against benchmarks to minimize business risk, with the client in mindMaintain optimal operational efficiencies based on productivity measuresAdapt and change to fit in with changing business operational requirementsSales objection handlingBuild and maintain good client relationshipsKeep abreast of developments and trends in the Industry – self learningEnsure commitment to the FAIS Fit & Proper qualification requirements
REQUIREMENTS
Qualifications & Experience
Grade 12 qualificationAt least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)Financial services experience (advantageous)RE Exam Advantageous30 FAIS Credits – Advantageous
Knowledge & Skills
Good understanding of Financial Services Industry related legislation and regulationUnderstanding of sales processes and servicing industryOutbound Sales experience is requiredFluency in English and one other South African official languageA clear criminal and credit recordCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime in order to achieve targets
Personal Qualities
Selling skillsComputer literacyCommunicationPlanning and organizingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeResults Driven/Achievement orientatedContinuous learningTenacitySales processObjection handling skillsTeam orientatedAbility to receive and implement coaching
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to carla@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMwNTU2MDU/c291cmNlPWd1bXRyZWU=&jid=1152710&xid=413055605
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JOB PURPOSEPerforms inspections and tests on raw materials, in process and/or finished product; generation of quality controldocumentation and reports
JOB FUNCTIONQuality Control Support? Visual and dimensional product inspections are conducted as per departmental procedure and client request? Non-destructive testing is conducted when necessary? Measuring and testing equipment is checked to comply with specifications? Production process is monitored daily? Non-conformances are investigated and findings communicated to the relevant personnel? MDW meetings are attended weekly? Incidents and innovations are logged on Sheqsys as they arise? Supplier rework and scrap is measured monthlyCompliance? OHSACT is implemented as per standard requirements? PPE is used as required by legislation? Products are evaluated according to the companys quality standards and customer requirements? Compliance with relevant legal and statutory requirements is ensured as well as sound corporate governanceDocumentation? Inspection Test Plans are compiled and approved as per client request? Product release documents are compiled and submitted on time? Incident reports are compiled and sent to relevant personnel? Data books and Quality Control Plans are compiled and updated when necessary? Records are filed electronically and manually as per departmental procedure? Registers are updated and maintained as per departmental procedure? Monthly reports are compiled and submitted on time
QUALIFICATION & REQUIREMENTS? Grade 12. Qualified artisan/Quality Control related qualification advantageous? Shift work is required? 2 years relevant experience? Proficient in Microsoft Office Suite (MS Word, Excel and Outlook)? Displays understanding of QC processes and standards, such as ISO9001:2008; as well as an understanding ofthe products that are inspected? Can read technical drawings? Contributes to team success, initiates action, quality orientated, has safety awareness and customer focused
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTM2MTM5OTA0P3NvdXJjZT1ndW10cmVl&jid=1491194&xid=3536139904
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A well Automated company in the Innovative Tech industry is looking for a SQL Database Administrator who will strive to providing operational database services to the organization and produce solutions on performances while liaising with the team and stakeholders, this role will improve your optimizing and scripting skills using various troubleshooting tools.
Responsibilities:
Responding to database related alerts and escalations to appropriate partiesExamine and Implementing SQL best practices in the environment.Responding to database related alerts and escalations to appropriate partiesSchedule SQL maintenance jobsTrack all database related incidents, queries and requestsImport all data from external sources into SQL databaseManage all SSIS packages and give SSRS reportsExtract all adhoc data using T-SQLImplement and review SQL practices in environmentUpgrade SQL server and perform compatibility tests and maintain archives
Experience and Qualifications:
MS SQL qualificationsRelevant Qualification would be adventurousT-SQL query writingKnowledge in Recovery and backup methodsKnowledge in trouble shooting tools and performance in PTOKnowledge of database maintenance, statistics, and index managementExperience in creating reports using the SSRSBasic knowledge of PowershellExperience in troubleshooting and resolving database problemsSSIS and Analysis Services (ETL)4+ years relevant MS SQL Database Administration work experienceSQL versions and script writing competence
If you meet the requirements for above position kindly email your profile to: link to the job
To see more career opportunities click link below:
https://www.dittojobs.com/company/view
or Visit our Website www.solicited.co.za
Should you have any questions regarding the above role or any other vacancies, kindly contact hr@solicited.co.za
If you don’t hear from us within 2 weeks from the closing date, please consider your application unsuccessful. Should we have any other role that match your profile, we will contact you.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDE1NjMyNDQ2P3NvdXJjZT1ndW10cmVl&jid=1222630&xid=4015632446
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The successful candidate will be responsible for all aspects within the division for Digital Orchestrators. We are looking for a person with strong interpersonal relationships and extensive IT and Business skills.
The key performance areas will include:
Excellent verbal and written communication skills,Extensive Business and Analysis experience,Project coordination and Budget management,Experience in Project Management,Must be able to manage a team of Template Developers,Strong knowledge of IT environments, Systems and Methodologies,Extensive training experience.
Position requirements
The position requires a candidate with the following:
At least 10 years in the IT Industry in possibly different roles.Minimum of 5 years’ experience in Software Development and/or Implementation.Minimum of 5 years’ experience in Agile software development and/or project management in the IT Industry.Minimum of 5 years’ experience in IT training.Some form of Degree/Diploma in Information Technology.Advanced skills in Microsoft Word.Experience in using Microsoft Business tools - Microsoft 365, Teams etc.Knowledge and preferably experience with various project planning and tracking tools and project methodologies such as Azure DevOps, Trello, JIRAProven system and business process enhancement and implementation track record.Report writing and Document Generation and Automation experience will be beneficial.
Person Specifications
Attention to detail and high accuracy levels.Inspire confidence with team members and colleaguesFast thinker with problem-solving capabilitiesMust be able to show initiativeMust be able to work in a deadline-driven, pressurised environment
Upskilling on the following (If not already known)
Document Generation and Automation
*****
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDI5MjIwMzYxP3NvdXJjZT1ndW10cmVl&jid=1305390&xid=2029220361
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