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Workforce Manager

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General Details
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description

Our client in the BPO sector is urgently looking for Workforce Manager: 

 

Requirements

  • Candidate must possess at least a Bachelor’s/College Degree
  • 4 years minimum experience in Workforce Management
  • Dialer experience for outbound campaigns a must
  • Excellent skills in forecasting, scheduling and real-time time management a must
  • Strong organizational skills to ensure critical timelines are met
  • Accuracy and attention to details a must in this role
  • Strong presentation skills
  • Detail oriented with ability to deliver project deliverables with little supervision
  • Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
  • Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
  • Demonstrate analytical, organizational, problem solving and creative thinking skills
  • Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
  • Flexible and willing to work in shift schedules and during weekends

 

Skills: 

  • Dialer (Advanced)
  • Erlang (Advanced)
  • Microsoft Office (Advanced) 
  • Outbound tools

Id Subtitle 1243979976
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Isilumko Staffing.
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