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Junior Dialler Administrator
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General Details
Description
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town.
Key Responsibilities:
- Manage and maintain the dialler to maximize campaign performance.
- Collaborate and report to the operations manager to ensure optimal campaign execution.
- Maintain and optimize calling lists, ensuring efficiency and compliance.
- Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Dialler specific Data.
- Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
Previous experience working in a contact centre environment.
Knowledge of IT/Dialer systems.
Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted.
Intermediate to expert Proficiency in Microsoft Excel.
Proficient in Microsoft Suite.
Experience with Power BI, SQL (Preferable)
Strong analytical skills and ability to read data.
Exceptional communication and teamwork skills.
Detail-oriented and capable of working in a fast-paced environment.
Why Join CallForce:
Competitive salary package.
Opportunities for professional growth and development.
Be part of a dynamic and collaborative team.
Work on an international campaign with a global reach.
https://www.ditto.jobs/job/gumtree/1442476873&source=gumtree
Id Subtitle 1235329686
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CallForce
Selling for 2+ years
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Requirements
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Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
As per the Company’s Covid-19 Policy, we only proceed with candidates who are either fully vaccinated or w...
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Responsible for the capture of orders, creating delivery notes, following up on outstanding delivery notes from projects and creating credit notes.
To manage the administration involved prior, during and after each micros project.
Responsible for sorting and filing all project documentation (sign off’s, timesheets, Delivery Notes…. etc.)
Keeping and managing all Customer’s project related files.
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Primary Responsibilities for the Role
Administration
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