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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives. Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process. Screening and Selection: Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers. Candidate Assessment: Administer skills tests, assessments, and background checks as needed.Evaluate candidates' technical skills, language proficiency, and suitability for specific roles. Offer and Onboarding: Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires. Qualifications: Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively. As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role. https://www.ditto.jobs/job/gumtree/3979167985&source=gumtree .special-hidden { display: none; }

20d

Higgovale

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TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people. What you’ll be doing: You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values. What you’ll bring to us: Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business What skills you’ll need: 2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years' experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin... https://www.ditto.jobs/job/gumtree/1769998169&source=gumtree .special-hidden { display: none; }

20d

Higgovale

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Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence. Key responsibilities: Answer inbound voice calls from customers regarding automotive queriesCalling customers back with relevant feedbackConduct research to provide answers for customers to resolve their issueIdentify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the query Requirements Matric National Diploma with English as a 2nd language subject pass mark2 years call centre and BPO level experience – Mandatory1-year Complaints handling or cases management– ideal/ beneficialTechnical query handling – ideal/beneficialStakeholder and negotiation skills – MandatoryExperience of UK customer- beneficial experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial. C1 level language – MandatoryExperience of multiple systems: Microsoft, email, excel proficiency- Mandatory Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts Salary – R9 000 Benefits after probation: Medical Aid- Kaelo Flexiplan; Basic Life CoverFuneral CoverPension Fund: company and employee contributionEmployee Assistance Program: 24 hours trauma counselling, etc. What You Can Expect Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. https://www.ditto.jobs/job/gumtree/2069138652&source=gumtree .special-hidden { display: none; }

20d

Higgovale

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TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.Role/Purpose: Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure. Core Responsibilities: Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.Maintains and oversees facilities architectural drawings and floor plans. Ensures all constructio... https://www.ditto.jobs/job/gumtree/1167221734&source=gumtree .special-hidden { display: none; }

20d

Higgovale

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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals • Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign Requirements • Matric• 1-2 years contact Centre Team Leader experience Competencies • Strong ability to motivate and guide a team • Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues Please send CV to leo@callforce.co.za https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree .special-hidden { display: none; }

20d

Higgovale

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