Jobs in Western Cape

About Us:

At My Debt Hero, we are committed to delivering outstanding customer service and support. Our mission is to ensure that every client has a positive experience with our products and services. We are currently seeking a highly skilled and motivated Senior Customer Support Agent to join our dynamic team. This role is essential in managing customer queries and complaints efficiently while maintaining a high standard of customer satisfaction.

Job Overview:

As a Senior Customer Support Agent, you will be responsible for handling customer inquiries and complaints with precision and care. Your extensive knowledge of customer support processes and ticketing software will enable you to resolve issues quickly and accurately. You will play a key role in achieving daily goals and targets while fostering an environment that prioritizes exceptional customer service.

Key Responsibilities:

• Efficiently manage and resolve customer queries and complaints through various channels (phone, email, chat, etc.).

• Utilize ticketing software to track, prioritize, and resolve customer issues promptly and accurately.

• Maintain a high customer satisfaction score by providing exceptional service and support.

• Collaborate with team members to share best practices and improve overall service delivery.

• Analyze customer feedback and provide insights to management for continuous improvement.

• Meet and exceed daily goals and performance metrics related to response times, resolution rates, and customer satisfaction.

• Train and mentor junior customer support staff, sharing your expertise and knowledge to enhance team performance.

Qualifications:

• Minimum of 3 years of experience in a customer support role, preferably in a fast-paced environment.

• Extensive knowledge of customer support processes and best practices.

• Proficiency in using ticketing software and CRM systems.

• Strong problem-solving skills and the ability to handle customer complaints effectively.

• Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.

• A proactive mindset with a strong drive to achieve daily goals and targets.

• Ability to work well under pressure and adapt to changing priorities.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive training and opportunities for professional development.

• A collaborative and supportive work environment.

• Potential for career advancement within the company.

How to Apply:

If you are a driven and experienced customer support professional with a passion for helping clients and achieving targets, we want to hear from you! Please send your CV to careers@mydebthero.co.za.

Join My Debt Hero and play a crucial role in delivering exceptional customer experiences while advancing your career in a rewarding environment!

If you do not follow the application instructions your application will be deleted without review.

Property Maintenance Manager

Location: Gauteng JHB & PTA

Position: Permanent

Reports to: MD

Salary: Dependant on Industry Experience R25 000pm CTC

Application via Email: HR@Thecaretakers.co.za

Applications close 8th May 2025

Description:

Our company based in Meadowdale is looking for a maintenance manager to manage, grow and oversee our property maintenance division throughout the Gauteng region. This individual must be highly motivated with a very strong traceable background in the property maintenance Industry. This individual will have to create sales by doing site visits, identifying property maintenance issues, and then compiling reports, costings, and proposals with estimates to present to the client. Cold call sales, Tender Processes, Networking & Corporate invites. From 1st contact through to site establishment and handover to maintenance teams, allocating, delegating, and managing of maintenance work being undertaken by teams from start to final client sign-off of work project.

Brief overview of expected duties:

· Site visits & identifying property maintenance issues.

· Drafting of detailed reports on findings on site.

· Drafting of costings on projects (BOQ), calculating labour and all associated costs pertaining to project.

· Allocating project to correct teams to execute the project.

· Daily site visits to ensure Maintenance teams are delivering quality work on each project.

· Snag list (Punch List) compiling on projects.

· Attending Tender invites (Government & Corporate)

· Meeting with clients (During & After business hours)

· Identify areas to increase growth and profitability.

· Prepare monthly, quarterly, and annual sales forecasts and growth plans.

Minimum Requirements:

· Property Maintenance (Handyman minimum) or equivalent qualifications.

· Previous Maintenance experience – proven hands-on track record will be essential.

· At least 10 years’ experience in property maintenance in a similar position.

· Fully Bilingual.

· Excellent Verbal and Written communication

· Full competence in the use and application of the MS Office suite programs. (This will be tested)

· Must always be professional and well presented.

· Own Reliable Transport to report to office. Company vehicle only used during business hours.

· Clear Criminal Record and No Pending Cases.

Specific Candidate Attributes:

· Ability to work under pressure.

· Pro-active and innovative.

· Ability to work independently.

· Good planning and organisational skills.

Ensure to Email your ID, Drivers Lic, Diploma, CV & Latest Payslip to HR@Thecaretakers.co.za with the subject heading “Property Maintenance Manager CV “

Umhlanga accounting firm specialised in servicing medical and healthcare professionals seeks a young energetic bookkeeper/trainee accountant.

Your job functions will be as follows:

- Bookkeeping to trial balance

- Processing for VAT returns

- Year-end journals

- Assisting in compiling audit files

- Schedules and reconciliations

- Admin and filing management

- Assisting the Accountants

Your working hours will be from 8:00am to 5:00pm, starting package from R9 000.00 – R13 000.00 per month CTC (depending on existing qualifications/experience). The position comes with pension fund benefits, travel allowance, medical aid contributions and the possibility of an accounting bursary.

In order for your application to be considered, please email a CLEAR picture of yourself or include a picture of yourself in your CV. < No picture WILL result in an unsuccessful application >. Applicant must be between the ages of 18 – 35. Accounting firm is located in Umhlanga opposite Gateway.

Email: umhlangafirm@gmail.com

If you don’t get feedback within two week, consider your application unsuccessful.