"chartered accountant" in Jobs in South Africa

About Us:

At My Debt Hero, we are committed to delivering outstanding customer service and support. Our mission is to ensure that every client has a positive experience with our products and services. We are currently seeking a highly skilled and motivated Senior Customer Support Agent to join our dynamic team. This role is essential in managing customer queries and complaints efficiently while maintaining a high standard of customer satisfaction.

Job Overview:

As a Senior Customer Support Agent, you will be responsible for handling customer inquiries and complaints with precision and care. Your extensive knowledge of customer support processes and ticketing software will enable you to resolve issues quickly and accurately. You will play a key role in achieving daily goals and targets while fostering an environment that prioritizes exceptional customer service.

Key Responsibilities:

• Efficiently manage and resolve customer queries and complaints through various channels (phone, email, chat, etc.).

• Utilize ticketing software to track, prioritize, and resolve customer issues promptly and accurately.

• Maintain a high customer satisfaction score by providing exceptional service and support.

• Collaborate with team members to share best practices and improve overall service delivery.

• Analyze customer feedback and provide insights to management for continuous improvement.

• Meet and exceed daily goals and performance metrics related to response times, resolution rates, and customer satisfaction.

• Train and mentor junior customer support staff, sharing your expertise and knowledge to enhance team performance.

Qualifications:

• Minimum of 3 years of experience in a customer support role, preferably in a fast-paced environment.

• Extensive knowledge of customer support processes and best practices.

• Proficiency in using ticketing software and CRM systems.

• Strong problem-solving skills and the ability to handle customer complaints effectively.

• Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.

• A proactive mindset with a strong drive to achieve daily goals and targets.

• Ability to work well under pressure and adapt to changing priorities.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive training and opportunities for professional development.

• A collaborative and supportive work environment.

• Potential for career advancement within the company.

How to Apply:

If you are a driven and experienced customer support professional with a passion for helping clients and achieving targets, we want to hear from you! Please send your CV to careers@mydebthero.co.za.

Join My Debt Hero and play a crucial role in delivering exceptional customer experiences while advancing your career in a rewarding environment!

FlexiCare Estate Manager

Location: Gauteng JHB & PTA

Position: Permanent

Reports to: Operations Manager

Salary: R16, 000 – R18, 000 Dependent on Industry Experience

Application via Email: HR@Thecaretakers.co.za

Description:

Our company based in JHB is looking for a FlexiCare Mobile Estate manager with the relevant experience in the sectional title field as well as the HOA & trustee field. The successful candidate will be responsible for all day-to-day operations in running no less than 10 Residential estates remotely and industrial office parks.

A professional person, well presented and able to effectively deal with CRM and new business development and Key accounts will be preferential.

Brief overview of expected duties:

•

Day to Day management of site operations.

•

Manage tenant move in & move out.

•

Managing compliance of buildings (Fire, Insurance, Gas, Safety)

•

Detailed Graph & Excell reporting on a weekly basis.

•

Inspecting projects and cleanliness of sites.

•

General administration duties.

•

Managing projects undertaken on sites.

•

Preventative maintenance planning & reporting

•

Managing SLA KPI’s.

•

Water, Electricity meter readings.

•

Managing Tenants, enforcing rules.

•

Dealing with 24hr emergencies on site (Restaurants)

•

Dealing with Trustee requests & partaking in meetings.

•

Meeting with clients on request, during & after business hours.

•

Staff management.

Minimum Requirements:

•

Diploma or similar qualifications.

•

Advanced Microsoft package Excel Word Email PowerPoint. (Will be tested)

•

At least 5 years + in a similar position taking care of estates & complexes.

•

Own reliable transport required.

Specific Candidate Attributes:

• Ability to work under extreme pressure.

• Pro-active and innovative.

• Ability to work independently.

• Excellent planning and organisational skills.

Ensure to Email your ID, Drivers Lic, CV & Latest Payslip to HR@Thecaretakers.co.za with the subject heading “Flexi 2025 CV “ making sure all the mentioned documentation is listed in your email, incomplete documentation will result in CV being excluded in process.

We are a well known, leading furniture retail store based in Newcastle, KZN seeking a sales and shop assistant to sell bespoke, custom-made furniture and home décor.

You are a determined, reliable and eager to achieve sales person with experience in a sales environment. You will be required to achieve sales targets, achieve and exceed them.

We require:

· * Experience in retail sales (3-5 years minimum)

· * Hard working, determined team player able to set goals and achieve sales targets

· * Strong ability to work independently, with the flexibility to travel, visit and market to potential customers in and around the area

· * Work according to the roster as required, weekend shifts are a must for our team

· * Professional and polite

· * Strong focus on Customer service

·* Merchandising and store layout

·* Computer literate

· * Valid and licensed Code 8 driver

· * Contactable references

What we offer:

• A competitive basic salary per month.
• An attractive commission structure (On Target Earnings).
• The opportunity to represent a reputable company with a wide range of quality products.
• Comprehensive product training and ongoing support to ensure your success.
• Able to start immediately

We will conduct a criminal check and reference check with previous employers.

Should you not hear back from us within 7 days, your application will be deemed as unsuccessful.

Email CV to wendy@servilite.co.za