Call Centre Jobs, Vacancies & Careers in Cape Town

On Promotion in Jobs

Mrd Food Delivery Is Growing! Pmb/hilton/howick

We are looking to offer applicants with OWN reliable vehicle contracts to provide services to our team on a FULL TIME OR PART TIME basis or shift rotational basis (AVAILABLE SHIFTS: days/nights/weekends).

You MUST have: YOUR OWN reliable, road worthy, with COR, licensed vehicle (fuel efficient - 1600 engine size or smaller) or reliable motorbike with fitted delivery box - Android 10 phone and POWERBANK.

We deliver from over 150 restaurants in PMB. Driver Partners can earn from R2,000 a week PLUS tips - depending on your willingness to work hard and the number of shifts available and worked.

You will be a fully licensed driver (NO LEARNERS LICENSE ACCEPTED), English speaking, punctual, deadlines driven, able to handle pressure, be well presented, friendly, polite and respectful. KNOWLEDGE OF PMB suburbs critical.

We do not charge for interviews, do not be scammed by scammers.

NO INFORMATION WILL RESULT IN NO INTERVIEW. Background checks will be conducted.

Please contact us for an interview on 087 365 3683 or Email: tdtpmbhr@gmail.com

Pietermaritzburg

Groups and Incentives Operations Consultant

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required:

Minimum of 4 5 years previous inbound tour consulting experience required

In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations

Good understanding of terms and conditions

Relevant understanding of Business to create and formulate a strategy and make commercial decisions

A passion for delivering service excellence

A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance

Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU

Analytical skills

Negotiation skills

Experiential Creativity (Crafting Experiences)

Duties include:

Accountable for coordinating and executing land tour programs and events

Support the administrative preparation and management of travel files

Must be available to travel with groups and assist with on-site coordination

Provide proactive support to the Groups and Incentives team

Maintain good relationships with partners

Support and communication with the accounts teams

Maintain accurate and up-to-date information on all confirmed services

Assist with the preparation of all travel documentation and operating schedules

Ensure compliance with country travel restrictions

Be on call for any major emergencies

Assisting with special projects and any other duties as assigned by Management

https://www.jobplacements.com/Jobs/G/Groups-and-Incentives-Operations-Consultant-1182978-Job-Search-5-15-2025-5-10-09-AM.asp?sid=gumtree

Kensington

Debtors and Creditors Clerk

Successful and Growing company based in Southern Suburbs Cape Town is looking for a Debtors and Creditors clerk.Â Distributor of high-end quality products in hardware retail sector. Must live in the southern suburbs of Cape Town.
Requirements:

Must live in the southern suburbs of Cape Town.
Previous experience working with stock. (Dealing with retail hardware chain stores is highly advantageous).
Attention to detail is VITAL.
Time management and meeting deadlines.
Must be positive and have a can-do attitude with problem-solving skills.
Ability to work well under pressure and remain positive.
Good Communication skills.
Computer literacy: MS Word, strong Excel (pivot tables and Vlookups), Outlook and accounting package experience).
Acumatica (accounting software) experience is advantageous.

RESPONSIBILITIES:

Pass credit notes daily after checking the validity of the claim (a conscientious attitude with a high attention to detail is required).
Ensure that the debtors Masterfile and Acumatica are accurately updated with credit applications, trade agreements, payment terms, discount, rebate percentages, etc.
Statements to be sent out timeously according to company deadlines.
Ensure that customers pay timeously and adhere to their credit limit.
Disallow discounts if clients do not pay on time.
Cash receipts must be processed daily.
Send PODâ??s and invoices at the customerâ??s request.
Respond to all emails and telephone queries daily ensuring queries are investigated, followed up on and resolved timeously.
Reconcile debtor balances.
Follow up on outstanding debtorsâ?? payments.
Sales managers must be advised if their clientsâ?? credit facilities are suspended.
Ensuring that the monthly remittances are received timeously from the customers.
Discuss all debtors on your book with FM on a weekly basis.
Report to the FM and bring all debtors of concern and payment defaults the FMâ??s attention.
Obtain approval from FM before suspending a clientâ??s accounts or making payment arrangements.
Any changes to rebates must be confirmed in writing by the sales managers and amended on the commercial schedule.
Learn to be back-up for the other credit controller.
Ad hoc functions and responsibilities may be assigned from time to time.

https://www.jobplacements.com/Jobs/D/Debtors-and-Creditors-Clerk-1176327-Job-Search-05-15-2025-00-00-00-AM.asp?sid=gumtree

Bo-Kaap

An Accountant

Accountant Bryanston Sandton Johannesburg

Our client in Bryanston Sandton Johannesburg is looking for an Accountant with completed SAICA articles ((discharge certificate) and 1-2 years POST experience

Salary Negotiable

Requirements:

BCom Accounting/Finance degree - Preferred

Completed articles in (SAICA) preferred.

1-2 years post completion of SAICA Articles (discharge certificate) experience in accounting/auditing advantage

Proficiency in Pastel, SAP, Xero, or similar accounting software.

Strong Microsoft Excel skills.

Responsibilities

Accounting duties Trial balance preparation

Assisting with financial data capture, trial balance preparation

Balance sheet reconciliations

Monthly management accounts

Assist with audit procedures, and stakeholder engagement

Assist in preparing board packs

Work on forecasts, budgets, board meetings, and month-end closing

Apply online

Frogg Recruitment

https://www.jobplacements.com/Jobs/A/Accountant-1180625-Job-Search-5-15-2025-6-31-23-AM.asp?sid=gumtree

Kensington

Au Pair Needed in Durbanville area, R8500/month, Au Pair SA Family # 27401

Au Pair Needed in Durbanville area, R8500/month, Monday to Friday: 13:15 - 17:00, to look after 7yr old girl and 4yr old boy. (Au Pair SA Family # 27401). REQUIREMENTS: - Own reliable car (not shared) - Age 21-30yrs TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs. Au Pair SA is South Africa's most popular au pair service, with over 55,000 family profiles created to date.

Salary: R8500

Job Reference #: 27401

Consultant Name: Michael Longano

Durbanville

Tour Consultants Durban

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with the company strategy. Positions available in Johannesburg, Durban and Cape Town.

Requirements

Offer professional travel advice and provide accurate and creative quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising on suitable options in line with customer requests and striving to exceed expectations.

Achievement of personal Sale Targets by actively closing the sale and converting quotations to booking.

Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.

Maintain high levels of quality and productivity by managing workload and meeting deadlines.

Ensure processes are followed to reduce errors and losses and take pride in your quality of work.

Offer world-class service.

Develop a culture and strive to exceed expectations.

Qualifications and Minimum Experience Required

Travel and Tourism Certificate

Amadeus or GDS and an understanding of airfare rules

Excellent numeracy and literacy skills

3 to 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets corporate experience will not be considered

Practical Experience with compiling travel packages and creating costings

Working knowledge of Microsoft Word, Excel and Outlook

Good Geographical knowledge

Thorough working knowledge of the Reservation process from input to output

Experience with reading and interpreting contracts

Accurate and detail-orientated and compulsive about taking care of small things

Effective Communication Skills (effective written and verbal communication)

https://www.jobplacements.com/Jobs/T/Tour-Consultants-Durban-1070153-Job-Search-5-15-2025-5-09-56-AM.asp?sid=gumtree

Greyville

Au Pair Needed in Sunset Beach area, R10500/month, Au Pair SA Family # 26053

Au Pair Needed in Sunset Beach area, R10500/month, Monday to Friday: 13:30 - 18:30, to look after 12yr old girl, 12yr old girl and 10yr old boy. (Au Pair SA Family # 26053). REQUIREMENTS: - Own reliable car (not shared) - Age 23-40yrs TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs. Au Pair SA is South Africa's most popular au pair service, with over 55,000 family profiles created to date.

Salary: R10500

Job Reference #: 26053

Consultant Name: Michael Longano

Milnerton

Junior Accountant (Intern)

Job Summary:

We are seeking a motivated Junior Accountant to join our finance team. The ideal candidate will have strong analytical skills, attention to detail, and a solid foundation in accounting principles. This role offers an excellent opportunity to gain hands-on experience and grow within a dynamic organization.

Key Responsibilities:

Assist with daily bookkeeping and financial record maintenance.
Process accounts payable & receivable transactions.
Support month-end and year-end financial reporting.
Reconcile bank statements and financial records.
Assist in budgeting, forecasting, and financial analysis.
Prepare tax returns and VAT submissions (where applicable).
Maintain compliance with accounting regulations and company policies.
Collaborate with senior accountants and other departments on financial matters.

Required Qualifications & Skills:

Bachelors degree in Accounting.
1-2 years of accounting experience preferred.
Knowledge of accounting software (e.g., QuickBooks, SAP, Sage, or similar).
Strong numerical, analytical, and problem-solving skills.
Excellent attention to detail and organizational skills.
Ability to work independently and in a team environment.

The intern will primarily be responsible for accounts payable (local creditor), reconciliations, ledger analysis, preparing payment requisitions, dealing with supplier queries etc

https://www.jobplacements.com/Jobs/J/Junior-Accountant-Intern-1185436-Job-Search-5-15-2025-1-03-44-AM.asp?sid=gumtree

Kensington

Maintenance Manager - Stikland

DC Meat Wholesalers in Stikland are looking for a reliable Maintenance Manager to oversee all installations, repairs and upkeep of our meat production facility. The Maintenance Manager is responsible to ensure that all maintenance technician jobs/tasks, shifts and relative concerns are managed, overseen and attended to. Experience and understanding of basic mechanical, electrical, plumbing, welding and technical systems are a requirement to manage our maintenance tasks. The position requires an aptitude in undertaking administrative tasks such as maintaining preventative maintenance schedules, spare parts lists, checklists, job cards and all maintenance related documentation required to efficiently ensure all jobs are carried out properly. The Maintenance Manager is ultimately responsible to ensure that all machinery, equipment, plant and infrastructure are maintained and kept to standard. The position requires coordination of technicians and respective parts for immediate attendance of breakdowns during and after hours. The Maintenance Manager is required to have a high level of interpersonal skills to effectively communicate, interact and work with individuals and groups on all levels. Coordination of reports and respective jobs/tasks requires a tactful approach in communication between our retail store and departmental management which involves different conflicting personalities and challenges. Efficient leadership skills are required to ensure execution of tasks while maintaining synergy and calm between colleagues in a turbulent pressured environment.

Responsibility:
Responsibilities • Develop and maintenance procedures and ensure efficient implementation, • Ensure inspections and checklists are managed to identify and resolve issues, • Develop healthy working relationships with maintenance technicians and colleagues for efficient execution of tasks, • Strategically plan and oversee all repair and installation activities, • Allocate workload and supervise upkeep maintenance staff, • Monitor and manage equipment inventory and place orders when necessary, • Monitor expenses and strategically control the budget for maintenance repairs and parts, • Manage relationships with contractors and service providers, • Keep maintenance logs, maintain preventative maintenance schedules and report on daily activities, • Ensure health & safety and food safety policies and procedures are implemented. Requirements and skills • Proven experience as maintenance manager or other managerial role, • Experience in planning maintenance operations, • Solid understanding of technical aspects of mechanical, electrical and plumbing systems etc. • Working knowledge of facilities machines and equipment, butcher/meat processing equipment favourable, • Ability to keep track of and report on activity, • Excellent communication, interpersonal and leadership skills, • Excellent administrative skills, • Excellent computer literacy, • Outstanding organizational and leadership abilities, • High school diploma, • Own Transport and valid drivers license, • Availability for after hour calls and duties as required. Send detailed CV with contactable references to chantel@dcmeat.co.za

Job Reference #: maint1

Consultant Name: Chantel Brown

Bellville

Automotive Fabrication Workshop Manager, Cape Town

This busy workshop hopes to secure a capable Floor Manager for its day-to-day business activities.You'd benefit from a mechanical qualification and a strong technical aptitude, as well as solid customer skills, and staff management. Previous experience in a supervisory automotive environment is essential.

We will not do anything with your application without your go-ahead.

https://www.jobplacements.com/Jobs/A/Automotive-Fabrication-Workshop-Manager-Cape-Town-1165540-Job-Search-5-15-2025-8-31-58-AM.asp?sid=gumtree

Bo-Kaap

Au Pair Needed in Bryanston area, R8000/month, Au Pair SA Family # 57997

Au Pair Needed in Bryanston area, R8000/month, Monday to Friday: 13:30 - 17:30, to look after 6yr old boy. (Au Pair SA Family # 57997). REQUIREMENTS: - Own reliable car (not shared) - Age 19-60yrs TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs. Au Pair SA is South Africa's most popular au pair service, with over 55,000 family profiles created to date.

Salary: R8000

Job Reference #: 57997

Consultant Name: Michael Longano

Bryanston

Business Intelligence Analyst/Data Warehouse Manag

Business Intelligence Analyst/Data Warehouse Management - Illovo. Superb role for strategically minded B Com Finance/Business analytics with 3 to 5 years of Business Intelligence/Business /Data Analysis experience with exposure to database warehouse management specifically SQL Server Management Studio ("SMSS"), data analytics, cybersecurity evaluation, and process automation is essential. Skills in Query, Power Automate, Power Pivot, and PowerBI, with proficiency in VBA, Python, SQL, and DAX coding and familiarity with accounting/ERP/POS packages such as Sage X3, SAP, React, GAAP, HiPort, HiTrust is ideal. Play a pivotal role within the Group finance division of this dynamic group leveraging data analytics principles to support efficiency, streamline operational and financial processes, reducing risk, whilst creating dashboards to visualize key performance indicators and enable informed strategic decision-making through data-driven financial modelling techniques.

https://www.executiveplacements.com/Jobs/B/Business-Intelligence-AnalystData-Warehouse-Manage-1182599-Job-Search-5-15-2025-8-24-39-AM.asp?sid=gumtree

Kensington

Accounts Clerk

Travel Management Company is looking for an Accounts Clerk to perform all relevant duties of debtor and creditor accounting procedures and controls, plus deliver key objectives and goals. This is a hybrid role, based in Cape Town.

Experience:

Experience handling debtors and creditors for 2-3 years

Experience with the Tourism industry would be beneficial

Understanding of recons and variance reports

Experience on Tourplan would be an advantage

Experience with foreign currency

Duties include:

Invoicing

Collections

Credit Note compilations

Creditors

Reporting

https://www.jobplacements.com/Jobs/A/Accounts-Clerk-1178032-Job-Search-5-15-2025-5-09-49-AM.asp?sid=gumtree

Bo-Kaap

Telesales Representative

Key Responsibilities:

1. *Make outbound telephone calls* to existing and prospective customers to generate new business leads and sales.

2. *Build relationships* with customers and identify their needs to offer tailored solutions.

3. *Present products/services* in a clear and compelling manner to persuade customers to make a purchase.

4. *Handle objections* and concerns in a professional and courteous manner.

5. *Meet and exceed sales targets* through effective sales techniques and strategic planning.

6. *Update customer records* and sales data in our CRM system.

7. *Collaborate with internal teams*, such as Marketing and Customer Service, to ensure a cohesive customer experience.

Requirements:

1. *1-2 years of telesales experience*, preferably in a B2B environment.

2. *Proven sales track record*, with a strong ability to meet and exceed sales targets.

3. *Excellent communication and interpersonal skills*, with the ability to build rapport with customers and colleagues.

4. *Strong product knowledge*, with the ability to learn and adapt to new products and services.

5. *Resilience and adaptability*, with the ability to handle rejection and adapt to changing sales environments.

6. *Basic computer skills*, including proficiency in CRM software and Microsoft Office.

7. *High school diploma or equivalent* required; degree preferred.

Desired Skills:

1. *Previous experience with Sales CRM software

2. *Bilingual or multilingual skills*, with the ability to communicate with customers in multiple languages.

4. *Experience working in a fast-paced, dynamic environment*, with the ability to prioritize tasks and manage time effectively.

What We Offer:

1. *Competitive salary* and Commission structure.

2. *Opportunities for career growth

3. *Dynamic and supportive work environment*, with a team of experienced sales professionals.

If you''''re a motivated and results-driven sales professional looking for a new challenge, please submit your application, including your resume and cover letter.

https://www.jobplacements.com/Jobs/T/TELESALES-REPRESENTATIVE-1181780-Job-Search-5-15-2025-2-50-15-AM.asp?sid=gumtree

Bo-Kaap

An Accountant

Accountant Paarl Cape Winelands

Our Investment client In Paarl Cape Winelands is looking for a SAIPA Accountant with SAIPA/ CIMA Completed SAIPA Articles/learnership program with some post experience. You will act as an accountant for companies within the group.

Salary R 35000 max (Hybrid 4 days in Office and 1 day at home)

Requirements

Bcom Degree with completed SAIPA

Completed SAIPA Training Program

1-2 year plus post experience an added bonus but not a must

Tax Practitioner (Added bonus)

Proficiency in Xero, Sage Pastel, QuickBooks, and SAP ERP.

Advanced Excel skills (PivotTables, VLOOKUP) and Google Sheets.

CIPC Submissions and B-BBEE compliance.

Responsibilities

Financial Accounting & Taxation

Compliance & Audit

Payroll Processing & Financial Statement Preparation

Preparation of financial statements, variance, and trend analysis.

Tax returns preparation and submission (corporate, VAT).

Audit support and internal control implementation.

Management of a small team of clerks and bookkeeper.

Apply online FROGG Recruitment

https://www.jobplacements.com/Jobs/A/Accountant-1180628-Job-Search-5-15-2025-8-28-02-AM.asp?sid=gumtree

Bo-Kaap

Tour Consultants Johannesburg

Requirements

Achievement of personal Sale Targets by actively closing the sale and converting quotations to booking.

Maintain high levels of quality and productivity by managing workload and meeting deadlines.

Ensure processes are followed to reduce errors and losses and take pride in your quality of work.

Offer world-class service.

Develop a culture and strive to exceed expectations.

Qualifications and Minimum Experience Required

Travel and Tourism Certificate

Amadeus or GDS and an understanding of airfare rules

Excellent numeracy and literacy skills

3 to 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets corporate experience will not be considered

Practical Experience with compiling travel packages and creating costings

Working knowledge of Microsoft Word, Excel and Outlook

Good Geographical knowledge

Thorough working knowledge of the Reservation process from input to output

Experience with reading and interpreting contracts

Accurate and detail-orientated and compulsive about taking care of small things

Effective Communication Skills (effective written and verbal communication)

https://www.jobplacements.com/Jobs/T/Tour-Consultants-Johannesburg-1070151-Job-Search-5-15-2025-5-10-24-AM.asp?sid=gumtree

Kensington

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Results for call centre in "call centre" in Jobs in Cape Town in Cape Town

Consultant: french Speaking Agent

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We are seeking a Consultant to join our Call Centre team in a mid-level position, reporting directly to the Manager. The primary responsibilities include handling customer queries, resolving issues, and providing exceptional service in FrenchDuties and responsibilities:National Senior Certificate1 2 years experience in a Call Centre or Customer Service environment is an advantage. (1 2 years)Computer literacy, including proficiency in MS Office (Word, Excel, Outlook)Multilingual skills with French(advantageous, depending on company requirements)Proficiency in relevant CRM systems and call centre software is beneficialSkills required: French SpeakingThis is a Permanent position based in the Northern Suburbs of Cape Town. https://www.jobplacements.com/Jobs/C/Consultant-french-Speaking-Agent-1192717-Job-Search-06-06-2025-10-21-30-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Sales Team Leader

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Sales Team Leader Cape Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day and/or night shifts on site in Cape Town CBD Strong contact Centre operations know how Effective people management skills Able to manage to strict SLA requirements Salary based on industry norms Contact leo@callforce.co.za https://www.ditto.jobs/job/gumtree/1398715299&source=gumtree

2mo

CallForce

Higgovale

Senior Team Leader/Administrator

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Senior Team LeadIndustry: Medical InsuranceCape Town | R35,000 CTC | Full-timeAre you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom/ or Energy & Utilities and are ready for your next step? Our client is looking for a people and process-driven professional who can easily adapt and apply their experience of working in a highly regulated type of environment directly into this role.This role isnt about selling its about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and manage aspects of compliance.Why this role?This is a well-defined role with processes already in place. Youll step into a structured environment with room to grow and lead. A great fit for someone whos hands-on, admin-focused, and thrives on getting things done right.What Youll Do:Lead a small team (Sales Supervisor + Broker & Agent Support)Keep processes tight and teams accountableManage existing processes / Implement new processesOversee compliance, administration, reporting, and CRM analysisEnsure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standardsWork directly with the Director to support operational deliveryMatric6+ years in administration/compliance in a regulated industryTeam leader or supervisor experience (call centre or BPO a plus)Strong with Excel, Word, CRM systems & business writingHighly organised, analytical, and clear communicator? What You Bring Matric6+ years in administration/compliance in a regulated industryTeam leader or supervisor experience (call centre or BPO a plus)Strong with Excel, Word, CRM systems & business writingHighly organised, analytical, and clear communicator https://www.jobplacements.com/Jobs/S/Senior-Team-LeaderAdministrator-1194369-Job-Search-6-13-2025-2-24-46-AM.asp?sid=gumtree

19h

Job Placements

Bo-Kaap

Team Leader - Insurance

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Senior Team LeadIndustry: Medical InsuranceCape Town | R35,000 CTC | Full-timeAre you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom/ or Energy & Utilities and are ready for your next step?Our client is looking for a people and process-driven professional who can easily adapt and apply their experience of working in a highly regulated type of environment directly into this role.This role isnt about selling its about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and manage aspects of compliance.Why this role?This is a well-defined role with processes already in place. Youll step into a structured environment with room to grow and lead. A great fit for someone whos hands-on, admin-focused, and thrives on getting things done right.What Youll Do:Lead a small team (Sales Supervisor + Broker & Agent Support)Keep processes tight and teams accountableManage existing processes / Implement new processesOversee compliance, administration, reporting, and CRM analysisEnsure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standardsWork directly with the Director to support operational deliveryMatric6+ years in administration/compliance in a regulated industryTeam leader or supervisor experience (call centre or BPO a plus)Strong with Excel, Word, CRM systems & business writingHighly organised, analytical, and clear communicator? What You Bring Matric6+ years in administration/compliance in a regulated industryTeam leader or supervisor experience (call centre or BPO a plus)Strong with Excel, Word, CRM systems & business writingHighly organised, analytical, and clear communicator https://www.jobplacements.com/Jobs/T/Team-Leader-Insurance-1194370-Job-Search-6-13-2025-2-30-30-AM.asp?sid=gumtree

19h

Job Placements

Bo-Kaap

Contact Centre Sales Experts - Cape Town CBD

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An exciting and lucrative opportunity awaits the individuals that have the natural ability to communicate effectively to prospective clients. Join Ignition CX , a global company (this looks great on your CV, by the way) that puts its people first. With monthly incentives, a positive work culture and uncapped commission to be made, Ignition CX is the company that has it all. Ignition CX offers a complete package that includes: - Competitive basic salary - Lucrative commissions - Access to medical aid - NO LONG HOURS, NO WEEKENDS. Awesome benefits such as: - Free airtime - Free banking - Access to retailer discounts - And so much more! All you need is: - 6 months Customer Sales experience (including face-to-face sales in either promotional or retail environments) - Excellent communication skills - Computer literacy That’s it! If you meet these requirements, apply via this link https://bit.ly/4dcoFux (you will have to copy and paste this into your web browser) or send us a message.Job Reference #: CapetownSales

2mo

Ignition CX

City Centre

Call Centre Team Manager

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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals • Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign Requirements • Matric• 1-2 years contact Centre Team Leader experience Competencies • Strong ability to motivate and guide a team • Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues Please send CV to leo@callforce.co.za https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree

2mo

CallForce

Higgovale

Quality Assurance Agent

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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include: Verifying sales calls • Search for and listen to call recordings. • Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out. Conducting overarching quality assessment tasks • Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.). • Identify strengths, opportunities for improvement, and any compliance violations in customer interactions. • Conduct and complete investigations as and when required and provide reporting based on findings. • Provide detailed, insightful and constructive feedback on evaluations. • Enter quality assurance (QA) data into spreadsheets to track scores and trends. • Adhere to high levels of quality standards and meet monthly QA targets. Contribute to continuous improvement of quality in the unit • Conduct weekly feedback sessions with team leaders to discuss individual and team performance. • Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance. • Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance. • Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained. This role has the following requirements: Qualifications • Matric certificate or equivalent. Experience • QA experience in a call centre environment preferred. • Minimum of 2-years call centre experience in long term insurance. Skills and behaviours • Ability to work with minimum supervision, adapt to a changing environment quickly and think independently. • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. • Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines. • Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes. • Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation. • Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Ability to handle multiple tasks in a production-driven environment. Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R7000 • Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130

2mo

Mango5

Other

Experienced qualified carpenter

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Experienced qualified carpenter required for a construction company. The following is essential: Own tools Able to work under pressure Methodical Neat Able to hang doors and skirtings Reliable Trustworthy Listen to instructions and follow it. If you have the necessary qualifications please forward your cv, contactable references and certificates to 0829404294. PLEASE NOTE: NO CALLS WHATSAPP YOUR CV AND NECESSARY DOCUMENTATION ONLY ONLY MALES NEED APPLY.

City Centre

Customer Consultant - Financial Services

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Customer Consultant position available for a person with experience in the Financial Services sectorDuties and Responsibilities:Grade 12 or similar qualification is essential.Excellent written and verbal communication skills in English and Afrikaans is essential (must be fluent in Afrikaans).Previous Customer Care experience in a Call Centre and Funeral Insurance knowledge will be preferred.Experience with MS Office, especially Excel, Word and Outlook are required.Additional Language(s) will be favourable.Sectors:Admin, Office & Support, Sales and Marketing, MarketingInbound Calls, Outbound Calls, General Administration, Record Keeping https://www.jobplacements.com/Jobs/C/Customer-Consultant-Financial-Services-1194542-Job-Search-06-13-2025-04-18-46-AM.asp?sid=gumtree

19h

Job Placements

Bo-Kaap

Position in our Sales Department

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Our company is looking for self motivated and highly driven Experienced Sales Agents! We are looking for confident individuals to join our Sales Team. Are you a great communicator, sales driven and hungry to achieve? The successful applicant must be responsible, organized and EXCELLENT at communication! Skills / Requirements: Matric Certificate English Language & Afrikaans proficiency-Xhosa -3rd language welcome Computer Literate (Microsoft Office, Outlook); Minimum of 1 year sales experience or 1 year Debt Review experience a must Able to identify customer’s needs and requirements Excellent Communication Skills (both verbal and written) Excellent telephone skills Customer orientated confident and highly motivated self starters A pro-active team player - works well in a team and contributes to the team success Available immediately Basic plus commission structure Weekly/Monthly Incentives and perks! Please e-mail your CV. to: Lesl@creditmatters.co.za

City Centre

Construction Labourer Required

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We are looking for a construction labourer. The following is essential: Listen to and follow instructions. To do everything necessary on construction site when told Reliable, Hardworking Neat and tidy Please send CV to 0829404294 PLEASE NOTE NO CALLS WHATSAPP ONLY ONLY MALES NEED APPLY.

10d

City Centre

Bpo Youth Program - We Want You!!!

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Callforce success is all down to our people. And now we’re looking for the young, talented, employed, and unemployed to join the best team in the business. If you’re ready to take your career to the next level, enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you!!! Grow your career. When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions. Most consumers and companies use telecommunications products every day, and that’s why creating marketing strategies that capitalize on this fact is a matter of survival. We’re driven to find the best solutions for all our customers, and you’ll help to make that happen!!! Communication skills Administrative skills Multitasking The list goes on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment. We would like to get to know you better, kindly add the following to your profile: Name and SurnameEmail addressContact numberHighest grade passedWorking experience Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment or depending on the campaign you will be required to work from home. All successful candidates will be subject to pre-employment checks. Attach those CV’s and GOODLUCK!!!! https://www.ditto.jobs/job/gumtree/3384012868&source=gumtree

2mo

CallForce

Higgovale

Customer Care Consultant

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Role Purpose: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and theClose Loop Consultant will case manage the query until resolved. Knowledge & Education: Matric:Preferred Subjects: Maths/Maths LiteracyAccountingBusiness StudiesKnowledge of telecoms / Technology /Digital industry desirableNumeracy Experience:Min 6 months call centre experiencePrevious Call Centre, Retail, customer facing experience highly recommendedGeneral understanding of complex billing and payment concepts, credits and rebates and re billing calculationsSkills & Competencies:Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)Multi-Screen NavigationOral and Written Communication Business writing chat skill requiredCustomer Service OrientationAttention to Detail (Generic)Problem SolvingAdaptabilityResilienceBe able to apply effective listening, questioning & probing skills to develop and comprehensively understand the customer’s requirementsIdentify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities. Language:English proficientClear well-articulated Working Hours: (subject to change based on operational requirements) Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements https://www.ditto.jobs/job/gumtree/1076293714&source=gumtree

2mo

CallForce

Higgovale

Junior Dialler Administrator

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CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town. Key Responsibilities: Manage and maintain the dialler to maximize campaign performance.Collaborate and report to the operations manager to ensure optimal campaign execution.Maintain and optimize calling lists, ensuring efficiency and compliance.Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.Generate daily, weekly, and monthly reports using Dialler specific Data.Assist in troubleshooting and resolving any dialer-related issues. Qualifications and Requirements: Previous experience working in a contact centre environment. Knowledge of IT/Dialer systems. Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted. Intermediate to expert Proficiency in Microsoft Excel. Proficient in Microsoft Suite. Experience with Power BI, SQL (Preferable) Strong analytical skills and ability to read data. Exceptional communication and teamwork skills. Detail-oriented and capable of working in a fast-paced environment. Why Join CallForce: Competitive salary package. Opportunities for professional growth and development. Be part of a dynamic and collaborative team. Work on an international campaign with a global reach. https://www.ditto.jobs/job/gumtree/1442476873&source=gumtree

2mo

CallForce

Higgovale

Massage therapist

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I do mobile/ house calls massage. Contact me on 0743254971

18d

City Centre

Long-Term Insurance Sales Consultant

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Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicant will be responsible for selling insurance products (life cover, funeral cover, income protection plans, disability cover & criticall illness) to potential clients. Responsibilities:Sales of insurance packages to potential clients.Achievement of sales targets and objectives.Adherence to Quality and Compliance processes to minimize business risk.Adapt and change to fit in with changing business operational requirements.Resolve complaints and objections.Minimum Requirements:Matric.at least 2 years experience within a Sales Outbound Call Centre.Fluency in English and one other South African official language.Commitment to the FAIS Act and meeting Fit & Proper qualification requirementsAbility to work overtime. Hours:Willing and available to work overtime as and when required by the businessMonday- Friday 08:15-16:15 (normal office hours)Wednesdays 11:00 19:00 (normal office hours)Marathons run from 08:15 -19:00If overtime is required by the business it will take place on Tuesdays, Wednesdays and Thursdays 08:15 -19:00 https://www.jobplacements.com/Jobs/L/Long-Term-Insurance-Sales-Consultant-1190896-Job-Search-06-02-2025-04-50-17-AM.asp?sid=gumtree

11d

Job Placements

Bo-Kaap

Lead Generation Agent

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Job Title: Outbound Calling Lead Generation AgentJob Summary:We're seeking a highly motivated and results-driven Outbound Calling Lead Generation Agent to join our team. As a key member of our sales department, you will be responsible for generating high-quality leads for our clients through outbound calls, building relationships with potential customers, and identifying opportunities to drive business growth.Key Responsibilities:- Make a high volume of outbound calls to potential customers to generate leads and interest in our clients' products or services- Conduct needs-based conversations to understand customer requirements and identify opportunities- Gather relevant information and qualify leads based on client criteria- Utilize sales scripts and follow established sales processes to ensure consistency and quality- Meet or exceed daily/monthly lead generation targets- Collaborate with sales teams to ensure seamless handoffs and follow-up on generated leads- Continuously improve product knowledge, sales skills, and call qualityRequirements:- Excellent communication and interpersonal skills- Proven experience in outbound sales, telemarketing, or lead generation (desirable but not essential)- Ability to work in a fast-paced, target-driven environment- Strong organizational and time management skillsJob Types: Full-time, Permanent, LearnershipPay: R3 500,00 - R10 000,00 per monthWork Location: In personEMail CV to: jp@1qs.co.za

11d

Other

Call Centre QA Analyst (Nightshift)

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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback & Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday Skills & Competencies: Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores https://www.ditto.jobs/job/gumtree/127325643&source=gumtree

2mo

CallForce

Higgovale

International Inbound Debt Sales Consultant

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We are currently seeking International Inbound Debt Sales Consultants!!! If youve got what it takes, then get your fingers ready!! Note: Read thoroughly with understanding. US-based client is looking for dynamic inbound debt sale agents to win over customers/clients who are struggling/can not pay their debt on a night shift rotation. This is a no cold calling center with more of a hot lead base of customers. Education and Experience: MatricEnglish language proficiency, written and verbalMinimum 2-years debt sales experience (MUST)Must have worked on international campaignsMUST have a neutral accentMUST have knowledge of debt collection techniquesMUST have sound negotiation skills (not negotiable) Key Competencies and Skills: Excellent communication skillsPersuasivenessNegotiation skillsMeet minimum productivity requirements for calls dailyManage customer accounts and callsCollection script needs to be adhered to at all timesCarry a professional conversation Working Hours: Rotational shifts from 15h00 PM – 04h00 AM Company Description: CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt. Salary: R7,500 (basic plus commission) Attach those CVs and GOOD LUCK!!! https://www.ditto.jobs/job/gumtree/1567136070&source=gumtree

2mo

CallForce

Higgovale

Lead generator and appointment maker (work remotely)

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We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitiousWe are looking for Lead generation and Appointment makers to generate leads as well as set appointments for our sales executives from the comfort of their own home.What Does a Leads Generator and Appointment maker Do?A leads generator and appointment maker is a person who speaks to a potential client, generates interest and makes appointments for our sales team. ResponsibilitiesGenerate potential leads and speak to potential clients and make appointments;Ensure that the person qualifies for the product offered;Updates the system with the call outcome;Update information as may be required from time to time;Ensure that the quality of the lead meets the company standard;a minimum of 3 appointments a dayApply exceptional time management skillsRequirementsGreat communication skills;Open to learning;Excellent time management;Performance and target driven;Capable of handling pressure;Positive attitude;Have self - disciplined and self-belief.Matric or equivalentEnglish SpeakingAt least 6 months experience as a call centre agentOwn cellphone and laptop and internetPlease email cv to twaspa1@gmail.comPlease note that if we have not contacted you within 2 weeks of your application, please consider your application unsuccessful.basic: R4 000,00 plus commission to be discussed.

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"call centre" in Jobs in Cape Town

call centre in Cape Town (61 results)

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