Hotel Jobs in Western Cape

The Sales Manager (UK & Europe) at The Royal Portfolio is responsible for developing and maintaining global sales and industry relationships, in order to drive increased business to our properties. This ensures that we can continue to deliver on our company purpose, which is “to give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Sales & Lead generation – Regular meetings, product training, site visits and educationals with travel trade partners. Continually look for opportunities to bring in new business and grow the current client base. Look for ways to collaborate with partners in the luxury space, thereby expanding the company’s reach and exposure.
• Marketing, Reservations and Revenue Strategy – Collaborate with marketing, communications, reservations and revenue teams to maximise occupancy and yield.
• Reporting – Regular reporting on sales activity, feedback, enquiries, conversions, questions and concerns. Keeping the CRM up to date. Constant research on market intelligence.
• Communication – Ensure comprehensive communication with clients to ensure all of their queries are addressed accurately and timeously.
• Travel & Trade shows – Travel locally and internationally, representing the company in agency offices and at local & international travel shows.

 

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• At least 5 years’ experience in a Sales Manager position in Hospitality or Inbound Tourism, in the luxury market.
• Proven track record and strong, existing relationships with Agents and Operators based in the UK & Europe  
• A sound understanding of luxury hospitality brands and their offerings.
• Well mannered, self-motivated, positive and eager to learn.
• Sophisticated communication skills – written and verbal.
• Highly responsive and efficient.
• A flexible approach to working hours, bearing in mind global time differences.
• Ability to travel for extended periods (business meetings, trade shows, educationals, etc).
• Previous International travel experience and travel trade show experience is a must.
• A tertiary qualification in Marketing/ Business Management/ Hospitality or a related field is a distinct advantage.

 

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

The ideal candidate for the Spa Therapist role should have extensive experience in skin care, beauty treatments, and massage therapies, preferably in a 5-star hotel or resort spa. They need strong customer service skills, the ability to educate guests on wellness solutions, and flexibility in their schedule to meet the retreats needs. Professionalism, excellent communication, and a positive attitude are key. Additionally, knowledge of Eminence Organics, Oway scalp treatments, and manicure/pedicure protocols would be beneficial.

Candidate Requirements:

• Must have a minimum of 2-4 years of experience working overseas in an upscale 5* hotel/resort spa or similar environment.
• Must be fluent in English with excellent communication skills
• Certifications and references must be available
• High level of experience with Skin Care therapies, body and beauty therapies, and good knowledge of skin and body care products
• Must have enthusiasm and possess excellent and professional customer service skills.
• Enjoy working with a team and possess a friendly but professional personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must and experience handling reception duties and answering calls from clients.
• Must be a team player.

Package Includes:

This is a 2-year contract.
Groceries, Health insurance as well as medical bills will be covered by the company.
The company will also cover all visa costs as well as a return flight home.

ð??Location: Sri Lanka

Our client, a leader in the hospitality industry is seeking a Creditors Clerk to join their team based in Johannesburg.

 

MINIMUM REQUIREMENTS 

• Matric
• Relevant qualification in bookkeeping or accounting
• An ability to perform in a fast paced and deadline-driven environment,
• 2 Years' experience in a similar position.

MAIN JOB FUNCTIONS  

• Accurately and timeously prepare payments to suppliers strictly according to company policies and procedures and Gaming Regulations
• Keep filing up to date
• Draw up accurate creditors aged reports and take prompt corrective action when required
• Impress internal customers with fast, efficient and friendly service? work as part of a team or individually to deliver high quality standards consistently and accurately.

We are looking for a Cleaner to join our team. This is a fantastic opportunity to work at a privately owned Game Lodge in the prestigious Big 5 Welgevonden Game Reserve.

We are looking for a reliable, hardworking, and detail-oriented Cleaner to join our team at our beautiful game reserve and lodge. This is a fantastic opportunity to work in a peaceful, natural setting while ensuring high standards of cleanliness and guest comfort.

Key Responsibilities:

• Clean guest rooms, bathrooms, and lodge facilities daily.

• Ensure all public areas (lounges, dining areas, reception) are neat and presentable.

• Refill supplies and report any maintenance issues.

• Assist with laundry and linen as needed.

• Follow hygiene, safety, and housekeeping standards at all times.

Requirements:

• Previous cleaning or housekeeping experience preferred (lodge/hotel experience an advantage).

• Attention to detail and commitment to cleanliness.

• Friendly, honest, and able to work independently.

• Physically fit and able to work flexible hours.

• Willingness to live on-site in a remote bush setting.

The Professional Field Guides at Royal Malewane Lodges are the custodians of our exceptional game viewing and tracking experiences. They ensure high levels of guest satisfaction, while maximising the profitability of their designated areas of responsibility and adhering to all company standards, policies and procedures. All of this to ensure that we meet our company's purpose, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• To ensure that guests are safe and secure at all times and that the Professional Field Guide is in control.
• To ensure all interactions with guests are professional, warm, welcoming and personalized.
• To create a friendly and inviting environment and to uphold the image of Royal Malewane at all times.
• To take full responsibility for the game-drive vehicles, fire-arms, and all other equipment.
• To ensure that all Professional Field Guides and Trackers understand and follow the property's legal procedures 
• Host guests on bush walks. 
• To be able to host guests as required.
• To assist other departments as and when required.
• To regularly update all professional courses and qualifications (for example firearm and first aid training).

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates must have at a minimum the Full Lead Trails Guide qualification (which includes the old Level 2 Field Guide qualification)
• A Professional Field Guide qualification is an advantage
• Must be a fully paid-up member of FGASA, with a record of hours logged working in a Big 5 environment
• Dangerous Game encounters on foot logged, and signed off by Mentor, Head Guide or Manager
• CATHSSETA or NDT registered
• Valid ARH (Advanced Rifle Handling) qualification
• Must have SAPS legal requirements for handling a firearm - shotgun, handgun and a rifle certificate (3 unit standards, previously known as PFTC, Professional Firearm Training Competency) 
• Current PDP (Professional Drivers Permit)
• Current First Aid certificate
• Ability to stay calm under pressure
• Strong team player
• Excellent verbal and written communication

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

Brand Manager Wanted – Fourways

Are you a creative and strategic thinker with a passion for building powerful brands? A leading hospitality and entertainment company is looking for a Brand Manager to take their brand to the next level!

What You’ll Do:

• Develop and execute impactful brand strategies
• Conduct market research to stay ahead of trends
• Drive marketing campaigns across digital & traditional platforms
• Collaborate with creative teams to bring ideas to life
• Monitor brand performance and optimize for success
• Manage product launches, events & activations

What You Need:

• Bachelor’s degree in Marketing/Business
• 3-5 years’ experience as a Brand Manager
• Strong expertise in both traditional & social media
• Creative, analytical & detail-oriented mindset
• A self-starter with a passion for brand excellence

We are looking for Lodge Manager & Senior Guide to join our team. This is a fantastic opportunity to work at a privately owned Game Lodge in the prestigious Big 5 Welgevonden Game Reserve.

 

Are you dynamic and energetic and passionate about the bush and wildlife - motivated by a positive guest experience and achieving outstanding service levels? Do you have the understanding and ability to manage all lodge departments?

 

What we offer:

• Competitive Salary
• Direct Gratuities from Guests
• Accommodation on site at the Lodge

 

Qualifications and Experience Required:

• Matric or NQF Level 4
• Preferably FGASA level 2
• 2 to 3 years of Lodge Management experience
• A Game Lodge Management qualification is preferable
• Rifle competency is an advantage
• Valid Drivers License plus PDP
• Excellent Administration skills
• Excellent organizational, problem solving and communication skills
• First Aid and Wilderness safety certifications
• Computer literacy on Word, Outlook, Excel, Teams and Reservation Management Systems
• Fluency in English (Written and Spoken)

Lodge Manager:

Assume full responsibility for the overall property operations.
Meet with the General Manager as required and update on property operations.
Be a key ambassador of the brand including hosting site inspections, communicating with the market and hosting journalists.
Ensure that property standards are upheld and maintained.
Ensure the departmental management personnel of the property is up to standard, ensuring a streamlined and effective structure in line with hospitality trends.
Have weekly one on one meetings with all HODs reporting directly.
Assist in the event that one of the management or HOD positions is vacant.
Assist in achieving the best procurement agreements for the property
Keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
Be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Staff development & Management:

Earmark and develop individuals who show potential to grow into higher positions at the property and within the greater group.
Implement training and facilitate appointed internal and external trainers.
Assist in facilitating cross property training for employees
Provide effective leadership through professional management and encouragement of all subordinates.
Take part in regular operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
Take part in regular operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
Drive and monitor the effective implementation and execution of performance management and succession planning processes.
Carry out regular, meaningful performance appraisals
Follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Requirements:

Grade 12
Formal Hospitality qualification.
At least 3+ Senior Hospitality Management positions.
Knowledge of MS Office Suite.
Experience and proven track record of having made targets.
Product and market knowledge, including international trends.
Sound knowledge of product and supply.
Valid Code 8 Driver's License
Own reliable transport essential.

Field Guide:

Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, host

We are looking for a Chef to join our team. This is a fantastic opportunity to work at a privately owned Game Lodge in the prestigious Big 5 Welgevonden Game Reserve.

Are you passionate about creating exceptional culinary experiences in the heart of nature? We are seeking a skilled and creative Chef to join our dedicated team at our exclusive game reserve and lodge.

Key Responsibilities:

• Prepare and present high-quality meals for guests (breakfast, lunch, dinner).

• Design seasonal and lodge-appropriate menus with a focus on local ingredients.

• Manage kitchen operations, including hygiene standards and stock control.

• Cater to dietary requirements and special requests.

• Train and lead kitchen assistants and junior chefs.

Requirements:

• Formal culinary training or relevant experience in a similar lodge/hospitality setting.

• Passion for fresh, locally sourced ingredients and African-inspired cuisine.

• Strong organizational and leadership skills.

• Excellent communication and interpersonal abilities.

• Willingness to live on-site and work flexible hours, including weekends and holidays.