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Results for Admin jobs in Midrand in Midrand
1
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc5NjQ2NDg2P3NvdXJjZT1ndW10cmVl&jid=1144151&xid=3579646486
5mo
Salt Employee Benefits
1
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We are Hiring a Business Development Manager Minimum Requirements:1. 5 years minimum experience as a Business manager2. Degree in Business Management or Supply Chain Management Required Skills 1. Knowledge in Logistics management 2. Knowledge of Fuels3. Knowledge of Wholesale or Retail Sales Management 4. Human Resources Management 5. General Rich Management skills6. A Leader7.Code 8 driver’s license.Apply nowSend Your CVs and Cover Letter To +27729568784 info@inductoserve.co.za thembelani@inductoserve.co.za 97 Modderfontein Road President park Midrand South AfricaDEADLINE 21 FEB 2025
23d
Midrand
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We are looking for an office administrator preferably based in Midrand and around. Matric is a must. Can speak English and Afrikaans. Prepared to work long hours and weekends at time. Travelling out of the province when necessary to attend trainings and meetings.
25d
Midrand
1
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Our client is looking for an Administrator / Data Capturer. to join their team in Midrand.
Duties and Responsibilities:Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.Scanning through information to identify pertinent information.Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.Creating accurate spreadsheets.Entering and updating information into relevant databases.Ensuring data is backed up.Informing relevant parties regarding errors encountered.Storing hard copies of data in an organized manner to optimize retrieval.Handling additional duties from time to time.
Key SkillsGood command of English.Excellent knowledge of MS Office Word and Excel.Strong interpersonal and communication skills.Ability to concentrate for lengthy periods and perform accurately with adequate speed.Proficient touch typing skills.
2 Years of Experience
Qualifications
High school diploma.1 year of experience in a relevant field.
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5mo
Recruitment Matters
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1. We are hiring an Admin Clark 2. The position is based in Gauteng Midrand. A preferred candidate should reside in Midrand or Tembisa or with 30km radius from Midrand 3. Valid drivers licence4. Minimum 5 years Admin and driving experience 5. Salary R5k depending on experience6. Excel and micro soft word7. Main task include invoicing, driving, data capturing and admin support to the Director Email your cv to bophabiz01@gmail.com before 28 February 2025
21d
MidrandAds in other locations
1
Job Title: Rental and Sales AgentLocation: Protea Glen, Johannesburg South, Alberton, Randburg, BoksburgJob Type: Full-TimeAbout Us:Olympic Realtors is a leading real estate company seeking enthusiastic and driven Rental and Sales Agents to join our growing team. If you are a peoples person, highly organized, and motivated to succeed in the real estate industry, this is an exciting opportunity for you! We provide comprehensive training to help you grow in your role and achieve success.Key Responsibilities:Maintain a professional and presentable appearance when meeting clients and showing properties.Use your own smartphone to communicate with clients, schedule appointments, and manage leads effectively.Be computer literate and proficient in using technology for managing listings, client interactions, and administrative tasks.Possess your own vehicle (desirable).Stay highly organized to manage multiple clients, properties, and appointments simultaneously.Work effectively within a team environment to achieve sales targets and contribute to overall team success.Be disciplined and self-motivated to achieve individual goals and contribute to company objectives.Provide excellent customer service and act as a reliable point of contact for clients.Experience in the real estate industry is a bonus, but not required. Full training will be provided to ensure your success.Qualifications:Presentable and professional demeanor at all times.Own smartphone and basic computer literacy (Microsoft Office and real estate platforms).Own vehicle (desirable but not required).Strong organizational skills and attention to detail.A people-oriented individual with excellent communication skills.Previous real estate experience is a bonus, but training will be provided for the right candidate.Please apply using the below link or you can email your comprehensive CV to hr@olympicrealtors.co.zahttps://b24-xgn7vz.bitrix24.site/crm_form_k110t/
8h
Johannesburg South
1
Job Title: Sales AdministratorLocation: Johannesburg SouthJob Type: Full- TimeAbout Us: Olympic Realtors is a dynamic and growing real estate company looking to add a talented Sales Administrator to our team. The ideal candidate will be highly organized, detail-oriented, and possess strong administrative skills. If you are passionate about providing excellent support, managing multiple tasks, and being part of a collaborative team, we want to hear from you!Key Responsibilities:Proficient in computer systems and software applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Manage administrative tasks such as scheduling, data entry, filing, and document preparation.Maintain strong organizational systems to track and manage sales activity.Demonstrate excellent telephone etiquette when interacting with clients, colleagues, and vendors.Provide leadership and guidance to team members, ensuring smooth workflow and efficient processes.Work collaboratively with the sales team to provide administrative support and contribute to achieving company goals.Demonstrate strong attention to detail and problem-solving skills while managing multiple priorities.Real estate experience is a bonus, but not a requirement.Qualifications:Strong administrative skills with the ability to manage multiple tasks simultaneously.Excellent computer literacy with proficiency in Microsoft Office Suite.Strong leadership qualities and the ability to collaborate effectively within a team.Professional telephone etiquette and excellent communication skills.Previous experience in real estate or a related field is an advantage.Please apply using the below link or you can email your comprehensive CV to hr@olympicrealtors.co.zahttps://b24-xgn7vz.bitrix24.site/crm_form_k110t/
8h
Johannesburg South
1
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Join Our Dynamic Team!At our close-knit company, we don’t just work together; we create an empowering environment that encourages every individual to thrive.We are currently on the lookout for a motivated new member to help us manage various office tasks.No prior experience is necessary—just a willingness to learn and grow with us!What We Offer:- A competitive monthly salary of R12,750- Participation in our Provident Fund- Comprehensive Medical Aid coverage- Attractive company benefits that support your well-beingWhat We’re Looking For:- Strong organizational skills- Excellent time management abilities- Effective communication skillsRandburg, JohannesburgR12,750pm plus benefitsIf you’re ready to take the next step in your career, we encourage you to submit your CV to us for consideration at chris@incomehub.co.za
10h
Randburg
1
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Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
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5mo
Red Ember Recruitment
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Introduction:
A busy medical practice in Johannesburg
has a vacancy for a vibrant person to join a dynamic, multi-functional team. The successful candidate will report directly
to Head Office and will assist with all admin functions as
well as ensuring the administration processes are followed.
Qualifications and Competency Criteria
·
Essential: Grade 12 pass
·
Job specific in-service
training to understand customer needs, and associated products
o Proficiency will be determined by both theory test results and practical
assessments
o Periodic assessments and performance evaluations to assess ongoing
competency.
Experience
·
Proficiency in Microsoft Office
suite
·
Minimum of 2 years’ experience in office
administration duties
·
1-2 years of administrative experience in a
sales or customer service role, experience in a medical device or healthcare
industry preferred.
Knowledge, Skills and Abilities
·
Fluency in English and Afrikaans
·
Strong written and verbal communication skills
·
Must have own reliable transport
·
Ability to work well under pressure and with large
volumes of work
·
Display strong attention to detail
·
Ability to multitask, prioritize and remain organized
Job Purpose
A receptionist purpose would be to control people
entering and exiting the building, answer the telephone and welcome visitors.
Tasks and responsibilities
Attention to detailOperates multi-line telephone system to answer
all incoming calls Direct callers to appropriate personnel Complete a variety of administrative dutiesUnderstanding company procedures and policiesOffer refreshments when neededMonitor visitor accessSend, receive, sort, and route mail; maintain and
route publicationsTake payments for services and products. Daily cash up to be doneSubmitting and
reconciling of Monthly petty cash and ensuring that this balances.Make patient bookingsPlease forward CV to: jm@conmed.co.za. Only candidates meeting all criteria need apply.
1d
Johannesburg CBD1
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PURPOSE OF THE ROLE:
To ensure compliance in the Private Security Sector Provident Fund (PSSPF) by participating employers to the Pension Fund’s Act of 1956 with specific emphasis to Section 13A.To ensure compliance in the National Bargaining Council Private Security Sector (NBCPSS) by all security companies in the industry.Inform and ensure that transgressing employers are charged LPI and pay it over to PSSPF or NBCPSSTo ensure employers who comply with the Act as per above are issued with Compliance Letters for PSSPF and Compliance Certificates for NBCPSSTo perform inspections as various employers and provide reports to NBCPSSTo deal with member complaints coming from the NBCPSS and to provide feedback on the complaintsTo keep participating employers up to date with PSSPF and NBCPSS industry information that affects both employers and their employees.To create and maintain relationships with all relevant stakeholders i.e. PSIRA, Unions etc.To manage the relationship between participating employers and the back office.To understand NBCPSS and PSSPF operational requirements and be able to explain to participating employers.Be responsible for new employer registration in their designated working regions for both the PSSPF and NBCPSSEnsure complete and accurate documents are sent to the back office for registration of new employers
KEY ACTIVITIES
Investigate employer Non-Compliance with NBCPSS and PSSPFEnsure that compliant employers receive compliance certificates for both NBCPSS and PSSPFPerform employer inspections as required by the NBCPSSReceive and attend to stakeholder complaints and report on outcomesPerform PSSPF and NBCPSS awareness and member education for all stakeholdersRefer all employers requesting AOD arrangements to the Fund and be part of any sessions and outcomesEnsure that all new employers are registered with the PSSPF and NBCPSS as per the PSSPF SLA and Main Collective Agreement
Reporting and Admin
Submit weekly visits and engagements weeklyProvide a yearly and monthly planner for reviewAll travelling requests to be done in line with the year planner. Any urgent requests to be accompanied by motivation.
Innovation and Team Player
Be a team player at all times, meaning work well with your colleagues.Treat each client with respect.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Mai...
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5mo
Salt Employee Benefits
1
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The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers.
Areas of Responsibilities
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organizational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.
Applying the rules, policies and administration procedures of different funds in accordance
with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organizational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and pre...
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5mo
Salt Employee Benefits
1
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
RESPONSIBILITIES
Specialist Requirement : The role of the Section 13A – Employer Management and Maintenance Administrator is to:
Manage the daily uploading of the bank statements and the linking of the deposits received within agreed upon timeframesPrepare the monthly balancing of the cashbook transactionsMonitor the unidentified deposits and ensuring that, as far as possible, these are moved from unidentified to identifiedAssist with the preparation of the Section 13A reports for the Principal OfficerAssist with the generation of the Section 13A letters to non-compliant employersAssist with the preparation of Administration reports for Trustee meetingsResponsible for the preparation and of the recons requested from the fund, service providers appointed by the fund, employer, etc.Responsible for the preparation of the recons for Section 13A Confirmation letters and requesting outstanding information needed for complianceAssist with any other ad-hoc proj...
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5mo
Salt Employee Benefits
1
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PURPOSE OF THE ROLE
The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.
AREAS OF RESPONSIBILITIES/ KEY ACTIVITIES
Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints.Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team.Investigate, analyze and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries, and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.Implement audit findings and recommendations.Assist in selecting, appointing and assigning team members.Provide input to job descriptions for team members within the claims team.Train, mentor and coach team members.Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.Delegate work to team members.Co-ordinate teams leave.Report any irregularities to the reporting manager.Responsible for quality assessing (checking and releasing / audit confirm) of claims.Authorise payment of claims.Accept accountability and take responsibility for tasks done by reporting staff.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Any other duties as determined by the business needs and to participate in all organizational events as required.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organizational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
REPORTING
Compile and provide accurate...
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5mo
Salt Employee Benefits
1
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The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre Agent provides assistance to the employer, member, the consulting and claims teams and external service providers. The Call Centre Agent reports to the Call Centre Manager.
DUTIES AND RESPONSIBILITIES
Answer call within 3 rings.Attend to all walk-in visitors.Investigate and resolve all member benefit statement related enquiries.Escalate urgent requests by completing the claim escalation sheet daily.Identify caller / visitor and verify security information by requesting the callers / visitor’s designation / relation and or employee number, ID number, employer name or levy number.Obtain enquiry / request by actively listening; display the ability and desire to listen and be sensitive to callers / visitor’s needs.Repeat the enquiry / request and ask multiple questions to understand the enquiry / request.Respond to the enquiry / request by resolving the enquiry / request with an appropriate response or solution in a quick and accurate manner and to the callers / visitors satisfaction.The Call Centre Agent requires a knack for subtly steering conversations to diffuse anger and resolve issues and concerns which is essential when communicating with callers / visitors.The Call Centre Agent must recognize when to express empathy (one of the most important qualities), how courtesy conveys respect and the power that the tone of voice has on caller / visitor perceptions.Respond to all calls / visitors in a professional and courteous manner and display a positive attitude - Call Centre Agents are the face of the company.Be a team player at all times as successful call centres are staffed by agents who act as a team.Treat each enquiry / request uniquely to ensure client satisfaction.Be able to effectively multi-task.Attend to customer needs on the phone, update records on the system, take notes, and complete other post-call duties.Be organised and efficient in order to complete all tasks quickly and accurately.Respond to allocated emails within 24 - 48 hours with the appropriate response.Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.Meet production standards in...
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5mo
Salt Employee Benefits
1
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The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
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5mo
Salt Employee Benefits
1
SavedSave
The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
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5mo
Salt Employee Benefits
1
SavedSave
PURPOSE OF THE ROLE
The SDE Consultant will be responsible for overall delivery of designated client & managing the relationship.
RESPONSIBILITIES
Grow Relationships:
responsible for servicing & retaining the major client assigned to themresponsible for identifying enhancements & implementing where approvedtrack SLA delivery and manage accordingly at all levels including ee & erensure all required information reaches clients & relationship is developed
Reduce Unresolved Queries :
Stakeholder engagement for client i.e. PFA, FSCA, OtherResolution of escalated queries and/or communicating with client on problem areasTreating stakeholders with care & in line with TCF, POPI & other applicable legislation
Effective - Solution Driven.
manage delivery and query resolution to avoid complaints/escalationsDemonstrate commitment & determination to providing solutions to clientsWill be required to perform other functions from time to time
Efficient - Delivery Management
to be punctual, meetings with internal & external service providers to remain currentCosts to be considered, demonstrating most effective methods for servicing clientEnsure comprehensive and speedy resolution to client queriesInternal & External reporting to be submitted timeously - escalating where necessary
NEW–SALTEB Brand
Professional communication, updating client, well presented & knowledgeable on FundAnnual planner for client and managing expected delivery internally and with clientIdentify gaps & map possible solutions for client and/or internal processesImprove client experience of SALT EB by streamlining processes & delivery
Competencies required:
MatricExcelCommunication (Written and Verbal)English (Business writing and email etiquette)Stakeholder management (CRM)Industry knowledge and experienceAccuracy and attention to detailJudgement and Decision MakingWorking under pressure And Deadline drivenOrganizational skills / Planning and prioritizingInterpersonal skillsSettings goalsCross team collaborationInnovationManagement of time
QUALIFICATIONS
Relevant BCom, or Bachelor’s Degree, MBA Preferable10 years’ experience in a similar positionEB experienceFinancial AcumenCertified Financial Planner (NQF Level 5) and other professional education requirementsRE1 & RE5 qualificationEmployee Benefit Consulting experience of 10 years essentialExcellent comma...
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5mo
Salt Employee Benefits
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“An exciting opportunity within Energy at Work Projects has now become available! We are looking to appoint an individual who will be part of our Learnerships for 2023. We are looking for an individual who is confident, well-articulated and looking to gain work experience. This opportunity also offers a fully paid qualification relevant to our industry. This individual will have the opportunity to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODg3MDk5MjgxP3NvdXJjZT1ndW10cmVl&jid=1540363&xid=3887099281
5mo
Energy at Work Projects
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PURPOSE OF THE ROLE
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.
Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time ma...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODYxODIxOTU2P3NvdXJjZT1ndW10cmVl&jid=1345337&xid=1861821956
5mo
Salt Employee Benefits
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