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Service Desk Consultant
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General Details
Description
Our client is looking for experienced Service Desk Consultants to support their stores
They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town.
Key Responsibilities
- Provide first-line technical support.
- Provide support telephonically and via email to users.
- Ensure calls are resolved within SLA.
- Prioritise and manage Incidents / Requests and Problems.
- Provide trend and pertinent feedback to line manager on common problems.
- Quality of service by keeping Incidents and Request updated daily on system.
Qualifications and Experience
- 1 year experience in similar support environment.
- Knowledge of retail operations would be advantageous
- Minimum of Matric qualification (Grade 12 qualification).
- An IT qualification / certification or diploma would be an advantage.
- Computer literacy is essential.
- Must have reliable transport.
- Must be able to work shifts (incl. weekends and public holidays).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQyNTgzNTYxP3NvdXJjZT1ndW10cmVl&jid=1651577&xid=2042583561
Id Subtitle 1226579348
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SUMMIT Africa Recruitment
Selling for 3+ years
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
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Key Responsibilities
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Minimum Requirements
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Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/1460207065?source=gumtree
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The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
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Keys to This Role
Work as a key pillar of an empowered product team. Establish, communicate, and implement engineering and development policies, practices, standards, and security measures to ensure effective and consistent operations.
Qualification, Skills, and Experience
Experience designing and implementing high-volume, low-latency, distributed transaction processing systems to the highest standards for security and complianceHas been part of a payments team that has implemented card, bank, or mobile money APIs at scale, and can show a demonstrable understanding of the nuances involved in supporting themStrong understanding of technical architecture and performanceUnderstands that the correct answer to Microservice or monolith is it depends? ? Strong Javascript skills - including node-expressExperience building multiple high-traffic Express APIs deployed in productionExperience doing the above in AdonisJS is a plusStrong ability to take a problem, break it down into its component pieces and solve the problemCuriosity and versatility. You do not identify as I only do XYZ job and are ready, willing, and even eager to try new things and try your hand at different parts of the tech stack.Experience working on front-end, back-end, mobile, and DevOps is a plusExcellent collaboration, communication and teamwork skillsRespectful in all interactions - internally and externallySmart, good to work with, and gets things doneCritical thinker, who is highly self-directed and brings a sense of ownership to everything they do
Our stack
Back-end: ExpressJS (Redis for caching and message queuing)Web: ReactMobile: React NativeIVR, USSD, SMS: Using telephony and messaging APIs like Africas Talking, Twilio, etc.
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Who are we:
We are one of the leading Independent Power Producers (IPP) in Southern Africa.
Who are we looking for:
A Financial Accountant with a strong foundation in accounting principles and practices, particularly within the renewable energy sector. This person will play a vital role in maintaining accurate financial records and ensuring compliance with regulatory requirements for our renewable energy projects.
What will you do:
Maintain accurate and up-to-date financial records for renewable energy projects, including accounts payable, accounts receivable and general ledger entriesPrepare and process invoices, track payments and manage accounts payable and receivable for projectsPerform regular bank reconciliations to ensure accurate cash management and reportingAssist in the preparation of financial statements, including income statements, balance sheets and cash flow statementsCollaborate with the finance team to support the development and monitoring of project budgetsMonitor project expenses, review cost reports and identify cost-saving opportunitiesEnsure compliance with local tax regulations, including VAT, income tax and other relevant tax requirements specific to the renewable energy sectorAssist in the coordination of financial audits, prepare necessary documentation and liaise with external auditorsMaintain organised and comprehensive financial records, ensuring documentation is readily accessible for audits and reportingCommunicate financial information and insights to project managers, senior management and other stakeholders, tailoring reports to their needsStay updated with evolving regulations and standards within the renewable energy sector, ensuring the companys adherence
What you need:
Bachelors degree in Accounting, Finance or a related fieldA minimum of 3 years (or completed articles) of relevant accounting experience, with exposure to the renewable energy sector preferredProficiency in accounting software and Microsoft ExcelKnowledge of South African tax regulations related to renewable energy projectsStrong analytical skills and attention to detailEffective communication and interpersonal skillsAbility to work both independently and collaboratively as part of a teamAct with high levels of integrity and accountabilityAble to work overtime according to operational needsThe position is based at the offices of the company, but travel may be required occasionally
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Basic Function
Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiencyProviding coaching and feedback to team members to enable them to improve their performanceProvide inputs on process and system to the team
Work Experience Requirements
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education Requirements
Undergraduate - With minimum of 2 years of College Education or equivalent work experience
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Our clients Property Management division requires an experienced Property Manager to join our expanding team. The successful candidate will be someone with a positive and professional work ethic with sound attention to detail. A solid working knowledge of MDA Property System (now MRI Property Central) is essential for this position.
Responsibilities
Responsible for the overall management of all properties under managementUpdating the Vacancy schedule monthly and assisting brokers with enquiries & viewingsDrafting and negotiating leases and lease renewals & capturing on MDAHandover and take back of rental unitsMonthly Billing & RecoveriesReceipting of tenant payments (daily)Tenant relations and handling of tenant queries relating to billing, recoveries, lease agreement, maintenanceMonthly management reporting including various analysis and ad hoc reporting as requiredFollowing up on Arrears and management of defaulting tenantsUpdate the Deposit Schedule & interest calculation per tenantTenant relations, site visits & handling general daily enquiriesAgent Fees calculationOwner Payments
Supported by Facilities Manager
Overseeing the maintenance of properties under managementResponding to Tenant & Landlord maintenance and emergency building requestsLiaison with suppliers & contractorsPreferred suppliers list to be updated regularly to ensure we have reliable and trusted contractorsProperty inspections, building auditsInsurance claims when necessary
Supported by Property Administrator
Monthly Billing & RecoveriesMonthly ReportingSupplier & Municipal Invoices – ensure correct and paid when dueTracking of general municipal queries
MDA Responsibilities
Capturing leases and recoveriesSending out monthly invoiceCapturing new Owner Corporations, Properties, Tenants and SuppliersClosing off accountsCapturing and posting Agent Fees & Owner Payments
Other Responsibilities:
Ongoing system & lease auditsOngoing review of processes, policies and procedures
https://www.ditto.jobs/job/gumtree/544775981?source=gumtree
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