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The Role / Purpose
As the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Group’s leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc).
You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth.
A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences.
Key responsibilities include:
1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof4. Account management of all partner relationships5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations 6. Contribute to overall budgeting and investment planning within your relevant area7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services Desk
As a successful Head of Partner Travel Services you will create significant direct impact, bringing the Group’s leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining Responsible
Travel and Positive Impact together.
Experience
Proven track record of having built up a new business / division / business unit – a start-up mindset • Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)• Partner and Account management expertise and experience• 4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations)
Requirements / Skills and Competencies
Strong people’s person / networker / relationship builder•...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDU4NzM1MTc1P3NvdXJjZT1ndW10cmVl&jid=1506840&xid=2458735175
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I am currently looking for an all-round Warehouse Teamleader:
Matric
Experienced (2 years negotiable)
Temp Role
Basic duties:Scheduling and coordinating work with team members
Monitoring stock/ inventory
Training and developing team members
Ensuring compliance with warehouse procedures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTI5Njg1OTkxP3NvdXJjZT1ndW10cmVl&jid=1729664&xid=2929685991
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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PAYROLL ADMINISTRATOR (TEMP) – CAPE TOWN
Company profile:
SA Metal Group is South Africa’s oldest and largest metal recycling company. The Group purchases and processes all forms of ferrous metals (steel and iron) and non-ferrous metals (aluminum, copper, zinc, stainless steel, brass and others) from industrial enterprises, scrap metal dealers and private individuals. Our processing facilities are located in and around Cape Town, Johannesburg and Pretoria. The Group was established 102 years ago. For more information about the Group, please visit website the www.sametal.co.za
The Salaries and wages department require a process-driven, attentive to detail and organized individual to join their team. This position requires an efficient individual who is able to work in a fast paced environment and is able to meet deadlines.
Duties & responsibilities include but are not limited to:
To accurately and timeously process the SA Metal payrollAccurately process timesheets ensuring deadlines are metAccurately calculate overtime and leave paymentsProcess statutory deductions i.t.o. PAYE, UIF, WCA, etc.Maintain payroll records in terms of statutory requirements.Calculating allowances, shift payments and pay increaseAnswering staff queries about timesheets or pay slipsLiaise with Human Capital on wage and HR concernsProactive approach to payroll processing
Qualifying Criteria:
Matric or equivalentAccsys PeopleWare experience advantageousComputer literacy essential (Microsoft Office) – create spreadsheets, communicate with e-mail, compile reports and present data in tabulated form, numerical and descriptive accuracy essentialTelephone etiquetteWorking knowledge of Time & Attendance software5-6 years of experience processing payroll for a large organizationExperience of working in a service orientated division and environment
Qualifying Attributes
Good communication skills both written and verbalStrong attention to detail and accuracyPrepared to work overtime when requiredAbility to multi-task and manage a demanding workload in a pressurised environmentAbility to effectively communicate with people on all levelsBe self-motivated and results drivenDisciplined in following procedures when executing tasksPlanning, decision making and analytical skillsBe assertive and have a mature approachBe able to work both independently and in a teamGood time management skillsHigh work standardsBe organisedLogical and detail orienta...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQ2NzE5OTIxP3NvdXJjZT1ndW10cmVl&jid=1652911&xid=1446719921
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
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Job description:
The Boilershop department currently has a vacancy for a hardworking, dedicated individual to join their team. The successful candidate must be able to read fabrication drawings, work accurately and neatly when fabricating components. The successful candidate must repair existing components while working accurately and neatly; this applies to repairs performed in the workshop and onsite. The successful candidate is expected to use the correct tools and work methods and not waste time unnecessarily. The successful candidate must furthermore ensure that their work space is kept neat and tidy (housekeeping) in the workshop and onsite.
Qualifying Criteria:
Qualified with a relevant trade test certificate in BoilermakingMinimum 8 years’ experience in a similar environment (Steel and or Industrial environment)Ability to read and interpret blueprintsExtensive knowledge of power toolsKnowledge of Health and Safety RulesAbility to work under challenging conditionsNo fear of heights or working in confined spacesExcellent communication skills (understand, read and write in English)
Qualifying Attributes
Hard-working and self-motivatedMust be prepared to work overtime when requiredStrength to handle materials & tools (physically fit)Good hand-eye coordinationAbility to work independently as well as in a teamTime management and organizational skillsExcellent standards in execution
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODMyMTg4NzQ3P3NvdXJjZT1ndW10cmVl&jid=1746087&xid=2832188747
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Sales Representative
Responsibilities (high level):
New business development – calling on motor dealerships to get them to sign up as a dealer and submit applications for car subscriptions to increase rental salesIdentify new potential clients and promote sales by engaging with them weekly through calls, email and visits to onboard new dealer baseResponsible for all sales activities from lead generation, cold calling, sales and CRM platform admin to deal closureSuccessful dealership onboarding and training as well as assistance with resolutions to issues as required
Profile
Must be able to travel for a week at most about once a month as required out of province (ensure candidate profile can accommodate this)Mature (emotionally) – must be able to exercise excellent time management and plan their working hours efficiently and effectivelyEnergetic and ambitious, solution finder, self-drivenStable career track record and proof of consistent successes eg. commission earningsThis is not an account management role nor is it a passive sales positionHunter salesperson is essential
Please email me your cv to charmaine@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/2383984073?source=gumtree
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Campaign ManagementDrive performance targetsSales forecastingKPI ManagementEmployee incentivesEmployee WellnessRecruitment and talent managementReporting and analyticsSuccession and RetentionClient management
YOU WILL NEED
3-5 years outbound sales campaign managementExperience in the Contact Centre environmentGood networking and relationship buildingTo collaborate with multiple departments to drive strategic objectives.Sound Judgement and decision-making abilities.Understanding of a target driven operations department
https://www.ditto.jobs/job/gumtree/2469810960?source=gumtree
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SA STEELWORKS
GENERAL TECHNICAL ASSISTANT (BOILERSHOP)
AIRPORT INDUSTRIA - CAPE TOWN
The SA Steelworks Boilershop department requires committed, hardworking and motivated individuals to join their team. The successful applicants will be responsible for, but not limited to General Assistant functions.
RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:
Housekeeping: Ensuring the cleanliness of all work stations and areas surrounding themAssisting the Manager / Supervisor with Ad hoc dutiesAssist Boilermakers with general work tasks and upkeep of structural machinesAdhere to health and safety regulations and instructions and advise the responsible person whenever there are risks identifiedAny other work tasks as operationally required
QUALIFYING REQUIREMENTS
A minimum Grade 12 certificateExposure to a Boilershop environment (advantageous)
QUALIFYING ATTRIBUTES
Ability to cut various thickness of steel with gas cutting equipmentExperience in operating grinding and drilling portable tools accuratelyAbility to work in a team environmentAble to work independentlyWillingness to work overtime and weekends as per operational requirements if and when requiredAbility to work under challenging physical and climatic conditionsGood communication and interpersonal skillsAbility to function efficiently in pressurized work situationsIn good health and physically fitMust be of sober habitsAbility to work at Heights and in confined spaces
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjc1NDYxODI1P3NvdXJjZT1ndW10cmVl&jid=1542803&xid=2275461825
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QUALIFIED ELECTRICIAN - SA STEELWORKS
AIRPORT INDUSTRIA -CAPE TOWN
SA Steelworks has a Qualified Electrician position available at SA Steelworks. The successful candidate will provide support to the Electrical Department and will be situated at our Branch in the Airport Industria, Cape Town. The successful candidate will report to the Electrical Team Leader.
RESPONSIBILITIES:
Building of and Installing new electrical systemsMaintaining and repairing installed electrical systemsConnection of motors and control switchgearMaintaining service records of electrical equipmentLiaising with other departmental staff, supervisors and managersUsing APIPRO to plan, track and record tasksEnsuring that all work will comply with regulations in the OHSA and the company policies and proceduresRequest required materials for daily tasks and projects from the Electrical ManagerEnsure that your understand the 24/7 operational needs and facilitate production goalsPoint to point IO checks on PLCsPoint to point IO checks on control and power systemsParticipate in the RCM programRead and use electrical diagramsEnsure work standards are achievedEnsure the effective use of resources
POSITION REQUIREMENTS:
Relevant tertiary qualification8+ years of relevant working experienceAble to work in a pressurized and demanding environmentMust have your own reliable transportMust have a valid driver’s licenseGood communication skillsWork overtime and standby as required by the process demandsAbility to perform within a team
We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzE1MTM2NTE0P3NvdXJjZT1ndW10cmVl&jid=1695528&xid=1315136514
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Client based in Airport Industrial, Cape Town
Please forward your updated CV to kindo.m@abcworldwide.com
Job description
Business to Business Consultants – UK Business Unit (CRC)
My client is looking for a well-versed individual with outstanding business to business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment?
Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilizing the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognizing up sell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganization of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organized with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjU1NzQwOTI3P3NvdXJjZT1ndW10cmVl&jid=1529336&xid=2255740927
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This is a full-time position.
Office hours 8am to 5pm.
Job description
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.
Responsibilities
Candidate will be responsible for packaging for:
Consumer productsPhotography (for internal, external and online needs)Website/e-commerce channel support
Job Duties
Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvementsMeets Art Department cost standards by monitoring expenses; implementing cost-saving actionsFormulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications mediaKeeps executive informed by reviewing illustrative material for presentationImplement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales TeamReviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniquesSelects and secures illustrative material by formulating basic layout design concept; conducting researchProduces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layoutsPrepares layouts for printing by marking-up, pasting-up, and finishing layoutsObtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requestsImproves quality results by studying, evaluating, and re-designing processes; implementing changesUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills and Qualifications
Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography
Should you wish to apply, please email yo...
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The Sales & Business Development Representative is a business-to-client support role which involves representing their services to existing clients, maintain client accounts, upgrades of services and products and further business development.
All levels of expertise are required from freshers to experience Customer Experience professionals
Do you tick these boxes?
Are you a young, ambitious, dynamic individual?Have you freshly graduated, or first/second jobber?Do you possess any tertiary education: A degree or diploma?Do you have excellent communication skills?Are you well organized/able to multi task?Do you have full computer literacyDo you possess a valid work permit for SA?Are you business-level fluent in German (written and spoken)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTU1MDcxMDk0P3NvdXJjZT1ndW10cmVl&jid=1295735&xid=1555071094
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Great basic R6500 + Allowances + plus R4 000 commission
We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved!
What you can expect:
Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.
Experience:
Minimum 1-year outbound sales experienceEnglish language proficiency to engage with USA customersComputer proficiency to close your sales
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skills
Working hours:
Mon - Sat, rotational days
Rotational shifts from 15h00pm – 04h00am
Transport provided
https://www.ditto.jobs/job/gumtree/3302556682?source=gumtree
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DMS CAMPAIGN (Digital Media Solutions) – USA night shift
What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign
What their typical Day will look like:
Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are adhered to
Candidate requirements:
Matric 12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred)International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty)Neutral accentConfident/ PersistentMust be South AfricanMust be available immediately/ must be currently unemployed
Working hours: 16h00pm – 04:00am (night shift)
They will be working Monday – Friday plus 2 Saturdays a month (Possible)
Salary: R 40 per productive hour, shift and travel allowance provided and incentives.
Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/872251360?source=gumtree
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The Payments department currently has a temporary vacancy for a hardworking, dedicated individual to join their team. The primary purpose of this role is to provide administrative support to the payments department. He/she will also be required to:
Prepare Payments to CustomersAccurately monitor customer intake (Industrials and Dealers)Accurately Process Payments to CustomersLiaise with SA Metal Scrap Buyers on Customer queries, enquiries and pricesAccurately prepare accruals schedule (Payments and Advances)Liaise with Weighbridge and Non Ferrous Intake
Qualifying Experience:
MatricRelevant tertiary qualificationAt least 3-5 years’ experience in a similar positionComputer literate (MS Office)
Qualifying Attributes
Hard-working and self-motivatedTime management and organizational skillsDisplay a professional work approachAbility to work in a team and independentlyLogical and detail orientated methodologiesCommitment to a strong business ethic and integrityMeticulous attention to detailExcellent planning, organisational, and decision-making skillsExcellent oral and written communication skills on all levelsAbility to multi-task and manage demanding workload in a pressurised environmentProfessional attitudeConfidentiality, tact and discretion essentialExcellent problem solving skills coupled with the ability to think on your feetCommitment to a strong business ethics and integrity
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Role: Debt Collecting (UK Utilities)
Please apply to - melanie@abcworldwide.com
Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery.
Brief Job Description
Call handling, customer support and service deliveryCollections – great negotiating skillsExcellent communication skills both verbally and writtenComputer literacy – update systems accurately with relevant informationClient resolution skills – able to resolve client queries timeously
Competencies & Skills
Grade 12Minimum of 6 months experience as a debt collections/customer service agent/ sales experienceMust be available to work rotational shifts, weekends, and public holidays in line with client requirementsClear Credit and criminal record check
Remuneration
Basic Salary, Medical aid contribution, contribution towards Provident FundIncentives based on performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDg4NzMxMzI0P3NvdXJjZT1ndW10cmVl&jid=1328343&xid=2488731324
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SENIOR OPERATOR (MELT SHOP)
AIRPORT INDUSTRIA – CAPE TOWN
SA Steelworks has Senior Operator positions available. The successful candidates will provide support to SA Steelworks Meltshop Department. Applicants will be required to complete a skills test, only candidates with an average of 70% can successfully apply for the vacancy. (SHIFT POSITION)
Responsibilities will include but are not limited to:
Must be able to do basic mathematical calculations to ensure correct process parametersAccurate setup, adjustments, operation and maintenance of machinery/stands/ mechanism in the production line processConduct daily inspection of relevant work area and report possible failures or unsafe working conditionsMaintain standard machine operating procedures when operating machineryGeneral maintenance and cleaning of the work area/workstation you are responsible for
Must enforce and practice housekeeping policies
Effectively monitor production processAbility to analyze potential failures and communicate accordingly with possible solutions in a timeous manner
Ensure shift handover is conducted thoroughly and that all issues are reported clearly on a daily basis
Abiding by the regulations as set out in Occupational Health and Safety Act and
Company policies
Quality control according to set standardsAdhere to standard operating procedures (SOPs) as per tasks assigned
Applicants must have the following qualifying criteria:
Matric (Maths Compulsory)Diploma or studying towards a qualification in EngineeringComputer LiterateStrong knowledge of machineryAbility to detect machine discrepanciesPrevious experience operating FEL / Forklift / Grab advantageousExperience working in the steel industry advantageousAbility to work under pressure in a demanding environmentWillingness to work overtime and SHIFTSMust consistently be conscious of and compliant with Health & Safety rules and regulationsGood communication skillsIn good health, physically fit
Attributes:
Team playerConcentration & PrecisionAttentive to detailAbility to work independently
Excellent standards in execution
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQzMTI0Mzk1P3NvdXJjZT1ndW10cmVl&jid=1724158&xid=1943124395
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Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.Advise member of any outstanding documentation or what will affect the delay of the claim.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time management.
Flexible and ability to work under pressure and multitask.
KPI :
No quality assurance failures on new claims submittedFeedback from members, colleagues and employers on employee performanceAll claims initiated on EPIC will have complete documents and ready for processingUnpaid claims outside of SLA timeframes that have been escalated for paymentsUnattended claims with proof of escalationsIdentified discrepancies between work done by yourself and your colleagues.Members assisted are correctly captured an...
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Job brief (Lead Generation) We are looking for enthusiastic and easy to understand telemarketers to generate sales EOI’s or live transfers by cold calling Australian households. You will be responsible for influencing potential customers within the realm of Private Health Insurance, General Insurance, Finance, Superannuation and more.
A successful telemarketer must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The ideal candidate will be able to overcome objections, answer questions, know when to close whilst maintaining professionalism and being consistently likeable. The goal is to promote business growth by expanding the company’s clientele
Requirements and skills
Cold calling people using a given phone directory to sell products promote services.Using scripts to provide information about product’s features, prices etc. and present them benefitsProven experience as telemarketer or similar sales/customer service roleProven track record of successfully meeting sales quotas preferably over the phone.Working knowledge of relevant computer programs (e.g., CRM software) and telephone
systems
Excellent communication and presentation skillsProficient in EnglishSkilled in negotiation and dealing with complaints.Persistent and results-orientedPatient and able to handle customer rejection.
Working hours: 01h00am – 10:00am (night shift)
They will be working Monday – Friday
Salary: R 40 per productive hour, shift and travel allowance provided and incentives.
Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor
https://www.ditto.jobs/job/gumtree/1739863262?source=gumtree
3d
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