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Salt Employee Benefits
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PURPOSE OF THE ROLE:
To ensure compliance in the Private Security Sector Provident Fund (PSSPF) by participating employers to the Pension Fund’s Act of 1956 with specific emphasis to Section 13A.To ensure compliance in the National Bargaining Council Private Security Sector (NBCPSS) by all security companies in the industry.Inform and ensure that transgressing employers are charged LPI and pay it over to PSSPF or NBCPSSTo ensure employers who comply with the Act as per above are issued with Compliance Letters for PSSPF and Compliance Certificates for NBCPSSTo perform inspections as various employers and provide reports to NBCPSSTo deal with member complaints coming from the NBCPSS and to provide feedback on the complaintsTo keep participating employers up to date with PSSPF and NBCPSS industry information that affects both employers and their employees.To create and maintain relationships with all relevant stakeholders i.e. PSIRA, Unions etc.To manage the relationship between participating employers and the back office.To understand NBCPSS and PSSPF operational requirements and be able to explain to participating employers.Be responsible for new employer registration in their designated working regions for both the PSSPF and NBCPSSEnsure complete and accurate documents are sent to the back office for registration of new employers
KEY ACTIVITIES
Investigate employer Non-Compliance with NBCPSS and PSSPFEnsure that compliant employers receive compliance certificates for both NBCPSS and PSSPFPerform employer inspections as required by the NBCPSSReceive and attend to stakeholder complaints and report on outcomesPerform PSSPF and NBCPSS awareness and member education for all stakeholdersRefer all employers requesting AOD arrangements to the Fund and be part of any sessions and outcomesEnsure that all new employers are registered with the PSSPF and NBCPSS as per the PSSPF SLA and Main Collective Agreement
Reporting and Admin
Submit weekly visits and engagements weeklyProvide a yearly and monthly planner for reviewAll travelling requests to be done in line with the year planner. Any urgent requests to be accompanied by motivation.
Innovation and Team Player
Be a team player at all times, meaning work well with your colleagues.Treat each client with respect.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Mai...
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5mo
Salt Employee Benefits
1
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The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers.
Areas of Responsibilities
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organizational events as required.
Record Keeping and Filing
Attach all email correspondence to the member's record.Record all appropriate member notes on member's Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.
Applying the rules, policies and administration procedures of different funds in accordance
with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organizational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and pre...
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5mo
Salt Employee Benefits
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
RESPONSIBILITIES
Specialist Requirement : The role of the Section 13A – Employer Management and Maintenance Administrator is to:
Manage the daily uploading of the bank statements and the linking of the deposits received within agreed upon timeframesPrepare the monthly balancing of the cashbook transactionsMonitor the unidentified deposits and ensuring that, as far as possible, these are moved from unidentified to identifiedAssist with the preparation of the Section 13A reports for the Principal OfficerAssist with the generation of the Section 13A letters to non-compliant employersAssist with the preparation of Administration reports for Trustee meetingsResponsible for the preparation and of the recons requested from the fund, service providers appointed by the fund, employer, etc.Responsible for the preparation of the recons for Section 13A Confirmation letters and requesting outstanding information needed for complianceAssist with any other ad-hoc proj...
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5mo
Salt Employee Benefits
1
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PURPOSE OF THE ROLE
The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.
AREAS OF RESPONSIBILITIES/ KEY ACTIVITIES
Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints.Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team.Investigate, analyze and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries, and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.Implement audit findings and recommendations.Assist in selecting, appointing and assigning team members.Provide input to job descriptions for team members within the claims team.Train, mentor and coach team members.Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.Delegate work to team members.Co-ordinate team's leave.Report any irregularities to the reporting manager.Responsible for quality assessing (checking and releasing / audit confirm) of claims.Authorise payment of claims.Accept accountability and take responsibility for tasks done by reporting staff.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Any other duties as determined by the business needs and to participate in all organizational events as required.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organizational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
REPORTING
Compile and provide accurate...
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5mo
Salt Employee Benefits
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The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre Agent provides assistance to the employer, member, the consulting and claims teams and external service providers. The Call Centre Agent reports to the Call Centre Manager.
DUTIES AND RESPONSIBILITIES
Answer call within 3 rings.Attend to all walk-in visitors.Investigate and resolve all member benefit statement related enquiries.Escalate urgent requests by completing the claim escalation sheet daily.Identify caller / visitor and verify security information by requesting the callers / visitor’s designation / relation and or employee number, ID number, employer name or levy number.Obtain enquiry / request by actively listening; display the ability and desire to listen and be sensitive to callers / visitor’s needs.Repeat the enquiry / request and ask multiple questions to understand the enquiry / request.Respond to the enquiry / request by resolving the enquiry / request with an appropriate response or solution in a quick and accurate manner and to the caller's / visitor's satisfaction.The Call Centre Agent requires a knack for subtly steering conversations to diffuse anger and resolve issues and concerns which is essential when communicating with callers / visitors.The Call Centre Agent must recognize when to express empathy (one of the most important qualities), how courtesy conveys respect and the power that the tone of voice has on caller / visitor perceptions.Respond to all calls / visitors in a professional and courteous manner and display a positive attitude - Call Centre Agents are the face of the company.Be a team player at all times as successful call centres are staffed by agents who act as a team.Treat each enquiry / request uniquely to ensure client satisfaction.Be able to effectively multi-task.Attend to customer needs on the phone, update records on the system, take notes, and complete other post-call duties.Be organised and efficient in order to complete all tasks quickly and accurately.Respond to allocated emails within 24 - 48 hours with the appropriate response.Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.Meet production standards in...
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5mo
Salt Employee Benefits
1
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The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDY5Nzk2ODA4P3NvdXJjZT1ndW10cmVl&jid=284998&xid=2069796808
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5mo
Salt Employee Benefits
1
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The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
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5mo
Salt Employee Benefits
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PURPOSE OF THE ROLE
The SDE Consultant will be responsible for overall delivery of designated client & managing the relationship.
RESPONSIBILITIES
Grow Relationships:
responsible for servicing & retaining the major client assigned to themresponsible for identifying enhancements & implementing where approvedtrack SLA delivery and manage accordingly at all levels including ee & erensure all required information reaches clients & relationship is developed
Reduce Unresolved Queries :
Stakeholder engagement for client i.e. PFA, FSCA, OtherResolution of escalated queries and/or communicating with client on problem areasTreating stakeholders with care & in line with TCF, POPI & other applicable legislation
Effective - Solution Driven.
manage delivery and query resolution to avoid complaints/escalationsDemonstrate commitment & determination to providing solutions to clientsWill be required to perform other functions from time to time
Efficient - Delivery Management
to be punctual, meetings with internal & external service providers to remain currentCosts to be considered, demonstrating most effective methods for servicing clientEnsure comprehensive and speedy resolution to client queriesInternal & External reporting to be submitted timeously - escalating where necessary
NEW–SALTEB Brand
Professional communication, updating client, well presented & knowledgeable on FundAnnual planner for client and managing expected delivery internally and with clientIdentify gaps & map possible solutions for client and/or internal processesImprove client experience of SALT EB by streamlining processes & delivery
Competencies required:
MatricExcelCommunication (Written and Verbal)English (Business writing and email etiquette)Stakeholder management (CRM)Industry knowledge and experienceAccuracy and attention to detailJudgement and Decision MakingWorking under pressure And Deadline drivenOrganizational skills / Planning and prioritizingInterpersonal skillsSettings goalsCross team collaborationInnovationManagement of time
QUALIFICATIONS
Relevant BCom, or Bachelor’s Degree, MBA Preferable10 years’ experience in a similar positionEB experienceFinancial AcumenCertified Financial Planner (NQF Level 5) and other professional education requirementsRE1 & RE5 qualificationEmployee Benefit Consulting experience of 10 years essentialExcellent comma...
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5mo
Salt Employee Benefits
1
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Purpose of role:
The primary purpose of the Chief Experience Officer at SEB is to continuously work to improve SEB’s relationship with its clients and members and to provide a positive and consistent client experience. Included in this is the ability to organize and develop a way to measure how our clients perceive the service that SEB provides.S/he will be primarily responsible for mapping out the client and member journeys and understanding their needs that fosters an improved client/member experience.The role will require that the Chief Experience officer create the SEB ‘’Experience strategy and practices’’ that improves client acquisition and retention.This role requires the incumbent to enhance the engagement of our clients and integrates the executive and client-facing aspects of business to be able to effectively use client feedback and behavioral data and insights to drive improvements, eliminate friction from the overall experience, and ensure that future services align with what our members and clients care about.The Chief Experience Officer is also responsible for fostering a client-centric internal culture – with their focus entirely on optimizing the client and member experience. This means that they must be able to translate all departmental goals to ensure that each team is contributing to the big picture plan.
Responsibilities:
To work with internal and external stakeholders to identify gaps in the client experience and opportunities to improve them. This means working with high-level decision-makers like the COO, CTO and CEO, as well as client facing teams like the Key Account Managers, Member Centres , Service Centre and Benefit Counsellor.S/he will be responsible for mapping the client journey across all touchpoints and channels by capturing, monitoring, and analyzing client feedback. This may include tracking how our net promoter score changes over time, analyzing client sentiment, and identifying themes across all feedback channels. This may include owning aspects of the client journey such as:
Developing feedback surveys (Conduct market and client research by conducting surveys and polls, competitor analyses, reading market reports to understand what drives our clients and members to create a client/member profile outlining client/member needs, wants, and goals especially in lieu of services rendered)Review current apps and or portals (Benefit Counsellor/Hello Peter/Internet) and improve the experience for our clients. These must be mapped solutions with a view to enhancing the experience and ensuring consistency in the experience for all clients and members. (Ensuring as well that these are ‘’user friendly’’ and appeal to our target member audience).Scheduling in-person and online meetings with clients. Working closely with our client liaison offices to under...
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5mo
Salt Employee Benefits
1
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Purpose of role:
The Senior Fund Accounting Manager supervises the Fund Accounting unit. The Senior Fund Accounting Manager reports to the COO and assists on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs, etc.
Main Responsibilities
Operational
Assist in performing all tasks necessary to achieve the organisation's mission.Work with the Executive Team on the strategic vision including fostering and cultivating stakeholder relationships.Assisting in the development and negotiation of contracts.Enhancement and automation of processes through utilisation of technology.Ensure adequate controls are installed and that substantiating documentation is approved and available such that it may pass independent audits.Work with the COO/Deputy COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. This includes:
Interpreting legislative and programmatic rules and regulations to ensure compliance with all statutory requirements.Ensuring that all statutory regulations and requirements are disseminated to appropriate personnel, andMonitoring compliance.
Develop and maintain systems of internal controls to safeguard financial assets of the funds and oversee programs, the coordination and activities of independent auditors ensuring all audit issues are resolved, and all compliance issues are met.Oversee the production of monthly reports for use by the Executive Team, as well as the Board of Directors.Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.Preparing and maintaining standard operating procedures throughout the Fund Accounting department.Development, implementation and management of effective financial controls.
Compliance
Provide oversight and play a leadership role in the Compliance Management function to ensure that:the company compliance framework and policies are properly embedded and implemented in the business.there is regular reporting on compliance breaches and progress on mitigation and management plans.administrative penalties as a result of compliance breaches are minimised.Ensure compliance with regulatory requirements through adherence to policies, procedures and guidelines.Work closely with the Executive Team to ensure that all key risks are identified and are adequately communicated to the relevant business owners.Implementation of controls to mitigate fraudulent activities and misrepresentation of information.Enhancement and automation of the production of monthly management repo...
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5mo
Salt Employee Benefits
1
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Purpose of role:
The role will require the incumbent to review SEB’s accounting records, operational data, and financial records to ensure their financial records are accurate and in line with generally accepted accounting principles and FSCA requirements. They inspect the accounts of the Funds, identifying issues and making recommendations for resolution. S/he will also contribute toward risk management measures and cost savings.
Operational requirements :
To ensure collating, checking and analyzing data and examining fund’s accounts and financial control systems.To further gauge levels of financial risk within the Fund Accounting Business Units and ensure that financial reports and records are accurate and reliable.Develop and maintain systems of internal controls to safeguard financial assets of the funds and oversee programs, the coordination and activities of independent auditors ensuring that all financial reports and records are accurate and reliable.To manage a portfolio of Funds, ensuring that the audits of the Funds run smoothly and deadlines are met.Implementing and maintaining standard operating procedures relating to audits throughout the Fund Accounting departmentCoaching and training junior staff on engagements directing them per the SEB methodology and the Pension Funds Act.Ensure compliance with regulatory requirements through adherence to policies, procedures and guidelines.Stay abreast of the latest industry developments and changes in legislation and statutory requirements to ensure compliance and timeous implementation of requirements.Organising and facilitating the planning meetings to ensure team coherence and understanding of the client service objectives, risk areas, the clients business, the relevant deliverables, and their deadlines.Reviewing audit team’s work before assigning to the Snr Manager Fund Accounting for review.Review various data analytics tools, which can be utilized audits to produce quality, work faster at the same time fulfilling the audit imperatives for the year.Planning the audit work-Preliminary analysis of the trail balance, understanding the entity and environment, budgeting, determining materiality and reading minutes to identify significant matters to be noted during the audit and to understand the Fund.Understanding the clients’ business processes, controls and identifying weaknesses in the system and making recommendationsEnsuring the client adheres to the Pension Funds Act and the regulations per the Financial Sector Conduct Authority and other regulatory bodies.Ensuring that the investments were invested within the prescribed investment strategy and that the administrator has invested the monies per the client mandates and testing the investments to ensure that all risks identified have be...
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5mo
Salt Employee Benefits
1
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Purpose of role:
Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face and have the ability to communicate via different communication channels.Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers.
Responsibilities:
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the member's record.Record all appropriate member notes on member's Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for ...
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5mo
Salt Employee Benefits
1
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Purpose of role:
The Senior Fund Accounting Manager's role is to supervise the Fund Accounting unit. The incumbent will report into the COO/Deputy COO role and assists on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs, etc.
Responsibilities:
Operational
Assist in performing all tasks necessary to achieve the organisation's mission.Work with the Executive Team on the strategic vision including fostering and cultivating stakeholder relationships.Assisting in the development and negotiation of contracts.Enhancement and automation of processes through utilisation of technology.Ensure adequate controls are installed and that substantiating documentation is approved and available such that it may pass independent audits.Work with the COO/Deputy COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. Oversee the production of monthly reports for use by the Executive Team, as well as the Board of Directors.Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.Preparing and maintaining standard operating procedures throughout the Fund Accounting department.Development, implementation and management of effective financial controls.
Compliance
Provide oversight and play a leadership role in the Compliance Management function to ensure that:the company compliance framework and policies are properly embedded and implemented in the business.there is regular reporting on compliance breaches and progress on mitigation and management plans.administrative penalties as a result of compliance breaches are minimised.Ensure compliance with regulatory requirements through adherence to policies, procedures and guidelines.Work closely with the Executive Team to ensure that all key risks are identified and are adequately communicated to the relevant business owners.Implementation of controls to mitigate fraudulent activities and misrepresentation of information.Enhancement and automation of the production of monthly management reports and board packs.
Customer
Attend Board and Subcommittee meetings.Development stakeholder relationships.Ensure adherence to customer and service provider SLA’s.
People
Train the Fund Accounting department and other staff on raising awareness and knowledge of financial management matters.Development and implementation of staff succession and growth plans.Effective team management and coordination of financial activities ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjU1MzAwNjk3P3NvdXJjZT1ndW10cmVl&jid=1737670&xid=1655300697
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5mo
Salt Employee Benefits
1
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Purpose of role:
The overall responsibility is to drive growth and strategic renewal in IT by transforming an organization’s traditional analog business into digital ones. The incumbent will put a special focus on creating new value through the smart use of digital tools, platforms, technologies, services, and processes.He/She will serve as an an established digital leader and will have the skills to influence at every level, imparting digital knowledge and skills in a constructive, empowering, and collaborative way. The incumbent will work closely with our COO and other Exco members, to ensure driving force behind their organization's digital transformation.
Responsibilities:
Drive digital innovation and serve as a cross-functional change agent.Set and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital onesBe a digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top downEnsure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystemMeasure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resourcesDevelop a clearly defined and compelling digital strategy for the company’s futureEnsure that all relevant digital initiatives are fully integrated into the strategic-planning process for leadership commitment, resource allocation and executionWork with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business modelsOwn and centrally monitor the digital innovation project portfolioBuild, manage and continue to grow an internal digital innovation ecosystemIdentifying new tools – AI, digital, CRM – that can support, enhance and improve our solutionsWork closely with HR to attract and retain top talent, and to build digital capabilities across the company.
REPORTING
Monthly feedback to EXCO to IT deliverable and alignment
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally stakeholders
RELATIONSHIP MANAGEMENT
Work with various stakeholders across the organisation to understand data requirements and apply technical knowledge of data management to solve key business problems.Build and maintain positive relationships with all clients and service providers.Be able to explain technical concepts to non-technical business leaders.
TIME MANAGE...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTAwNzgyNDg2P3NvdXJjZT1ndW10cmVl&jid=1730930&xid=3900782486
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5mo
Salt Employee Benefits
1
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Purpose of role:
The role of a Snr. Manager Applications is to optimize, identify and bring forth technology infrastructure and solutions to propel the company forward.The successful incumbent will serve as a technical expert serve and liaison between the business side of the organization and the technical side, identifying needs, communicating findings, and making recommendations.S/He will be responsible for overseeing the operational systems design, development, implementation, and optimization.In this role, the successful incumbent will analyze the current systems and assets, recommend, and implement solutions and upgrades, and manage overall the applications that are used with the SaltEB environment.The successful candidate must have extensive knowledge of Everest Application and core understanding on the administration of Funds.Manage all aspects of DevOps on the Operation Platform.
Responsibilities:
Maintain essential application operations, including operating systems, security, alignment of system process, improvements & maintenance.Own projects, solutions, and key responsibilities within a larger business initiative.Handle business-critical system requirements and systems administration.Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.Manage DevOps Capabilities on the Application Platform (Everest).Reporting requirements on Applications.SLA requirements are met both internally & externally.Central body of knowledge on changes and impactions on the Application Platform (Everest).Ensure that operational, procedural, and regulatory requirements are met.Team Management and deliverables to business stakeholders.
REPORTING
Monthly feedback to CTO on Application deliverables and alignment
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally stakeholders
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providers.Be able to explain technical concepts to non-technical business leaders.
TIME MANAGEMENT
Devote the whole of your time, attention, and abilities during working hours to the discharge of your duties.Work concurrently on multiple projects to deliver value to business.
PEOPLE
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.Manage Headcount & Retention....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NzU1NzM5NDE/c291cmNlPWd1bXRyZWU=&jid=1730441&xid=775573941
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5mo
Salt Employee Benefits
1
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Purpose of role:
The incumbent's role will ensure collating, checking and analyzing data and examining fund’s accounts and financial control systems. Furthermore, gauge levels of financial risk within the Fund Accounting Business Units and ensure that financial reports and records are accurate and reliable. Develop and maintain systems of internal controls to safeguard financial assets of the funds and oversee programs, the coordination and activities of independent auditors ensuring that all financial reports and records are accurate and reliable.
Operational requirements :
To manage a portfolio of Funds, ensuring that the audits of the Funds run smoothly and deadlines are met.Implementing and maintaining standard operating procedures relating to audits throughout the Fund Accounting departmentCoaching and training junior staff on engagements directing them per the SEB methodology and the Pension Funds Act.Ensure compliance with regulatory requirements through adherence to policies, procedures and guidelines.Stay abreast of the latest industry developments and changes in legislation and statutory requirements to ensure compliance and timeous implementation of requirements.Organising and facilitating the planning meetings to ensure team coherence and understanding of the client service objectives, risk areas, the clients business, the relevant deliverables, and their deadlines.Reviewing audit team’s work before assigning to the Snr Manager Fund Accounting for reviewReview various data analytics tools, which can be utilized audits to produce quality, work faster at the same time fulfilling the audit imperatives for the year.Planning the audit work-Preliminary analysis of the trail balance, understanding the entity and environment, budgeting, determining materiality and reading minutes to identify significant matters to be noted during the audit and to understand the Fund.Understanding the clients’ business processes, controls and identifying weaknesses in the system and making recommendations.Ensuring the client adheres to the Pension Funds Act and the regulations per the Financial Sector Conduct Authority and other regulatory bodies.Ensuring that the investments were invested within the prescribed investment strategy and that the administrator has invested the monies per the client mandates and testing the investments to ensure that all risks identified have been appropriately addressed.Ensuring that all audit queries have been adequately cleared by the team members.
RECORD KEEPING AND FILING
Ensure all documentation relating to funds are saved in the member profile on the system.Ensure appropriate notes are recorded in the member profile on the system.Full fund administration system filing.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODUzOTQ3MDM3P3NvdXJjZT1ndW10cmVl&jid=1726797&xid=2853947037
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5mo
Salt Employee Benefits
1
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Role Overview:
The Senior Fund Accountant provides both operational and programmatic support to the Fund Accounting team. The incumbent will provide technical support and training to the Fund Accountant/s. They will report to the Fund Accounting Manager and assist on all operational matters as they relate to the management of the Fund Accounting portfolio.
Areas of Responsibilities Key Activities:
Banking
Review and set-up of users online banking access.Checking and approving payments.Check that bank statements are updated and bank reconciliations done accurately and on time.Cashflow management of funds and forecasting of cash requirements in line with the funds policy/ies.Oversee and enhance the relationship with the fund/s bankers.
Accounts
Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.Preparing and maintaining standard operating procedures.Development, implementation and management of effective financial controls.Preparation of fund accounts in line with the fund/s accounting policies and implementation of any changes.Ensure adherence to the Service Level Agreement (SLA) of the fund/s.Checking all monthly reconciliations (Accounts Receivable & Accounts Payable).Preparation and review of monthly working papers reating to ledger accounts (GL).Ensuring that all systems in the department are in a working condition.
Investments
Liaising with fund managers, brokers, and custodians to communicate information and resolve issues on a timely basis. Monitor and control investment / disinvestment with the respective Investment Managers. Ensure accurate loading of daily unit prices. Ensuring Investments are balanced accurately (ALM).
Audit
Planning and coordination of the audits to ensure the audit function is executed on a timely and efficient basis.Checking of audit files and working papers for submission to the Fund Accounting Manager.Preparation of the annual financial statements.Providing responses on audit requirements ensuring all audit issues are resolved, and all compliance issues are met.Implementing recommendations from the auditors.Electronic submission of financial statements to the FSCA.
Valuation
Preparation of member data pertaing to the the valuation of the fund/s.Liaising with the actuary for the timeous valuation of the fund/s.Implementing recommendations from the valuator.
Legislative
Provide oversight and pl...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDcwOTM0MDExP3NvdXJjZT1ndW10cmVl&jid=1711404&xid=3470934011
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5mo
Salt Employee Benefits
1
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Purpose of role:
The incumbent must have the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. Further have the ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily. Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
Areas of Responsibilities
Timeous Reponses to Queries.Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.Accurate query response within the stipulated timelines.Have good problem solving capabilities.Record Keeping/Filing.Record/track complaints and determinations received from the PFA, FSCA and other sources.Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.
Investigation of Pension Funds Adjudicator (PFA) complaints.
Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response.Attend to PFA queries relating to responses/Attorney and member queries.Ensure that all the matters are attended to timeously and deliver high quality work.
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherence.Provide a weekly report/update of all complaints to Management.Provide monthly reports for the relevant stakeholders.Be able to deal with Board of Trustees and other stakeholder enquiries.Time and Quality Management.Meet production standards in terms of quality and quantity.Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements.
Record keeping:
Recording of new complaints and determinations for reporting purposes to EXCO and relevant stakeholders.
Qualification:
Relevant LLB, BCom, or Bachelor’s DegreeEB experiencePension Law experience
Role Expectation:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDA4ODE3NzE4P3NvdXJjZT1ndW10cmVl&jid=1711403&xid=2408817718
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5mo
Salt Employee Benefits
1
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Purpose of the role:
Responsible for the overall management and maintenance of the head office facility and or regional walk in centres ensuring the maintenance of a professional image of the office. Supplier liaison and coordination. Procures all equipment, furniture, groceries, and stationery for the head office. The incumbent will oversee the maintenance, safety and cleanliness of the office. Manage day to day of the office and coordinate service providers. Engage in a professional manner whether it be verbal or face to face. They will further, plan, coordinate and control all technical and facilities management activities on behalf of the company.
Areas of Responsibilities
Main KPA’s
Communicates with the management team to ensure day to day satisfaction and smooth running of the offices.Overall, responsibly for the maintenance of the SEB Head Offices.Complete general building cleaning and maintenance.Repair and paint doors, windows, walls, ceilings, roofs and other parts of the building (When and if necessary)Ensures safety and security of the building by interpreting and implementing safety standards.Ensures and manages the hygiene of building.Alert and attend to building emergencies as per the approved Emergency Protocol including the preparation of the relevant documentation.Respond to external queries (tenant / SP / Client, etc.) as per the approved SLAs.Ensures that office facility is prepared for meetings, events.Project manage all extensions and changes relating the office.Maintain and repair air conditioning and heating systems as require And or liaise with necessary service providers.Undertake duties as assigned or emergency tasks.Identify and report the need for major repairs.
Strategic, Planning and Reporting
Month end reports must be submitted by the 1st and the 15th business day of every month.Prepare and submitting of budgets of office expenditure for approval.Planned maintenance schedule drafted once budgets approved to ensure that work is carried out timeously.
Internal Business Processes
Oversees that building installations are done in accordance with the OHS act standards.Ensure that the procedure pertaining to planned maintenance as well as drafting a schedule of work to be implemented throughout the financial year are adhered to.Source quotations with reference to major maintenance and capital items, taking budget constraints into account.Attend to emergency maintenance issues within 24 hours and provide line manager with feedback within 24 hours of receipt of query.Provide feedback and discuss outstanding issues.Regularly review the preferred SLA status of th...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDA4NzcxMTUyP3NvdXJjZT1ndW10cmVl&jid=1691726&xid=4008771152
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5mo
Salt Employee Benefits
1
PURPOSE:
An Executive Assistant to the CEO plays a key role in helping a business run smoothly. An Executive Assistant is a highly organized personal assistant to perform personalized administrative duties for the CEO. They are responsible for scheduling meetings, taking notes, and handling correspondence on behalf of CEO & COO. They may also be required to make travel arrangements and assist with other duties when required.
Diary & Meeting Maintenance
Manages diary, including prioritizing and scheduling meetings and ensuring that participants are informed of changes and included but is not limited to:Meeting room bookings and set up.Ensure information required for meetings is available for all parties attending.Blocking off time prior to Committee or Board Meetings, ensuring the CEO is prepared.Deadlines to be put in the CEO’s diary.Personal diary of the CEO to be taken into consideration.Coordinate and handle any catering.Monitor relevant expenses against annual budget for division and/or events in achievement of departmental financial objectives needs if necessary.Provide input into formulation of departmental budgets.
Email Maintenance
Formulate responses to emails on the CEOs behalf where appropriate.Distribute promptly upon receipt to the relevant person or department and follow up on the matter to ensure that it has been attended to.Segregate important matters for immediate attention and bring to the CEO if necessary.Monitor emails for actions required, important information such as meetings and keep the CEO fully informed and promptly print emails as necessary.Research,2121 priorities and follows up on incoming issues addressed to the CEO, including those of a sensitive and confidential nature.Open, review and prioritise by importance and categorise all incoming email in a timeous manner.
Travel Arrangements
Arrange travel for the Chief Executive Officer, to include itineraries and agendas as well as compiling documents for travel-related meetings.Including and not limited to flights, car hire and accommodation.Ensure that the airline online check-in is done timeously and secure preferred seating requirements.Diarise all travel arrangements with the relevant reservation numbers and contact information in the CEOs diary for ease of reference, include travel time to and from airport etc.Prepare relevant travel documents for finance and submit timeously.
General Support
Ad hoc typing requirements for the Chief Executive Officer as well as the departmental typing.Take minutes for meetings involving the various departments.Ensure a meticulous filing ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQyNDc0MzE/c291cmNlPWd1bXRyZWU=&jid=1679669&xid=184247431
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5mo
Salt Employee Benefits
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