Private Game Reserve Ads | Gumtree Classifieds South Africa

Private Game Reserve

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A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area. Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay. Qualifications and skills: Grade 12 (essential) Good literacy & numeracy skills (essential) MS Office Suite proficiency (recommended) & previous experience on a PMS system At least 2 years’ experience in a similar role Effective communication skills Additional information: This is a live-in position in the Ceres Karoo Only shortlisted candidates will be contacted Key Performance Areas: Reception Greet the guests on arrival by making use of their surname Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc. Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued Rooming guests explaining all amenities in the room Ensure all charges are posted and billing is correct prior to departure Answer telephone professionally within 3 rings Ensure messages are relayed to all HOD’s Assist with Stock Take Maintain cleanliness of reception desk as well as the curio shop Ensure Welcome Cards are handwritten daily Update Nationality Report daily Assist guests with any queries or requests UPSELL Activities offered at the Lodge Adhoc Ensure that the occupancy list is updated and copies given to the relevant department Redirect all special enquiries to the Guest Relations Manager and General Manager To perform any other associated and reasonable task that may be required from time to time Standard Requirements Maintain a neat, well-groomed appearance at all times Wear a clean, ironed uniform and a name Radio etiquette Telephone etiquette Respect his / her supervisor and be a good team player at all times Responsibility:This position has the responsibility of dealing with guests on a daily basis. The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments. Key focus areas: Guest Handling & Service Administrative Functions

Klein Karoo

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We have an exciting new opportunity to join our dynamic Team as a Revenue/Yield Manager, for two reserves, small Hotel, Guest House and various luxury Accommodation. This role will be responsible for planning, organising and optimising all activities of revenue management for the business, driving profitability and optimising all revenue streams. We are looking for a commercial, analytic professional who can join this fantastic business to help drive our future growth plans, utilising data to drive our commercial strategy. Role Responsibility This role will involve analysing booking patterns and market trends whilst monitoring competitor performance to enable effective yield management and forecasting of revenue performance. Liaising with the operations, individual and group reservations, sales and marketing departments you will update on bookings and drive occupancy through management of the business, maximizing average rates. You will be responsible for accurate forecasting, trend analysis and sales strategies so that product availability and prices are maximized at all times. We are heading into an exciting time with the business and this role is key to optimising occupancy and profits. Therefore, we require a motivated, commercially focussed individual who can support this business growth. The Ideal Candidate • We are looking for someone with experience in a similar role, focussed on yield or revenue management • Experience of leading a team • Analytical and commercial in their approach • Intermediate excel skills, using formulas and extracting data. • Attention to detail, ability to translate data into understandable & actionable information Responsibility:Activities will include:- • Supporting and monitoring the individual and groups reservations departments and managing the team of reservation agents using SOP and individual sales targets • Optimising the management of the PMS, CRM and other sales channels to contribute to the development and maintenance of Revenue Management Systems • Utilise rate comparison reports to identify and react to pricing opportunities within the business • Competitor pricing and seasonal rate positioning • Consulting third party intermediaries to gain maximum exposure & revenue • Set and update rate strategy per market segment on 12 months rolling basis • Responsible for the launch of head office lead revenue management projects • Facilitate and lead daily revenue, weekly yield and monthly revenue meetings with measurable outputs • Responsible for attending weekly meetings and leading group quotations • In charge of producing month end reports with strong emphasis on past, current and future performance analysis as well as action planning • Supporting the sales team with promotional information to drive sales Salary: RMarket Related

De Waterkant