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ABC Worldwide

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The Senior Contract Lifecycle Coordinator provides support in the Contracts Management Lifecycle Process. This includes the maintenance of customer data for Support and Service contracts and other information, ensuring that the relevant database is up to date and accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data and pricing is presented at certain intervals during the life cycle to the relevant client engagement team/teams. Job Description Key Roles and Responsibilities: General administration The Senior Contract Lifecycle Coordinator provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost.They must be able to administrate strategic client accounts and contracts in conjunction with the relevant Go to market teamsMust have a clear and in depts. understanding of the client requirements and environment as articulated by the relevant Go to market teamsThe Senior Contract Lifecycle Coordinator must be able to assist operationally with the execution of tasks with Contract Specialists and be able to provide guidance and support in terms of Contract Management principles and processes in general Contract maintenance The Senior Contract Lifecycle Coordinator is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract. Contract renewal triggering The Senior Contract Lifecycle Coordinator keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to timeEnsure that they do not miss tasks which might delay the delivery of renewal schedule information • They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on timeThey ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. This will extend from the quote to order process to pre-sales a... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjczMjM0OTkzP3NvdXJjZT1ndW10cmVl&jid=1212344&xid=3273234993 .special-hidden { display: none; }

Bryanston

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We recruiting for an excellent Network Manager for George Western Cape Location Basic Function: · Be well versed with the all the elements of cloud infrastructure solutions, like laaS, PaaS, and Security controls around it.· Understand and elevate cloud infrastructure controls on the basis of CIS, NIST, AWS well-architected framework, PCI-DSS, etc.· Experience working with various infrastructure components like firewall, switches, routers, gateways, servers, storage, etc.· Experience working with next generation and latest cloud technologies like secure web gateway, EDR, XDR, CSPM, etc.· Experience working on cloud components in setting up guardrails, SCPs, IAM roles, Permission boundaries, etc.· Interacting with team members and participating in various reviews· Work with team members and participating in various reviews Essential Functions: · Help implement technology direction, vision and strategy to ensure Cyber Resilient Cloud Infrastructure· Designing the Security and Compliance control strategy for cloud environment from a holistic point of view, ensuring it meets all of the company's requirements related to PCI-DSS, Data privacy, SOC, ISO27001 Primary Internal Interactions Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams. Primary External Interactions · Client Teams – especially Client Technology Teams.· External Vendors – Primarily for Service Desk Management. Technical Skills · Good understanding of Networking, Systems, Voice and business applications.· An industry recognized certification like ITIL / ITSM is an advantage. Process Specific Skills · Ability to interface and communicate at all levels within EXL and Client organizations.· Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.· Working knowledge of MS office, MS Project and Visio. Soft skills (Desired) Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environmentSoft Skills (Minimum) · Strong verbal and written communication skills· Strong customer service orientation ability to connect with global customers and work with Global teams.· Good listening and consultative skills. Education Requirements Bachelors or higher degree in Computer Science or a related discipline Work Experience Requirementshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTY3NTc5OTE5P3NvdXJjZT1ndW10cmVl&jid=1508291&xid=2967579919 .special-hidden { display: none; }

George

Lifestyle Manager (Flemish/Dutch Speaking)

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Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and Flemish/Dutch is re... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481 .special-hidden { display: none; }

Higgovale

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PURPOSE OF THE JOB Lead and motivate a sales team to meet company objectives by ensuring retention of allocated clients along with profitable sales and growth of the customer base. HIGH-LEVEL JOB OBJECTIVES Responsible for obtaining profitable results through the sales team by developing the team through motivation, skills and product knowledge development.Manage the sales administration function, operational performance reporting, streamlining processes and systems, and creating an environment where customer service can flourish. Responsible for managing the sales team, developing a business plan covering sales, retention, cross-selling initiatives, revenue and expense controls, meeting agreed targets and profitable revenue growthEnsure that all sales representative activities are in accordance with the companies mandate and expectations.Responsible for the planning and control of the sales team to accomplish specific objectives. Plan, implement and manage an appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales targets and administer the commission plan.Provide high standards of ongoing training for sales representatives so that they possess sufficient sales skills and technical knowledge to present information on the company’s products in an accurate and balanced manner.Sales Managers need to ensure that all contracts submitted by any sales team member are complete and signed correctly. In addition, the sales manager must ensure that all contracts/proposals are properly appraised and make commercial sense.Recruit and select new employees maintain relationships with approved recruitment consultants. Level of tertiary education Grade 12 Specific degree/ qualification Sales / Management Qualification (minimum 12-month certificate/diploma qualification) Job–related work experience 3 years Successful Corporate Direct Sales experience (Essential) 2 year ICT industry experience (Desirable) 3-5 years Junior management experience (Essential) 3 years Successful Account Management experience (Essential) For more information please contact: carlos@abcworldwide.com https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTM4MDY4ODY0P3NvdXJjZT1ndW10cmVl&jid=1156160&xid=4138068864 .special-hidden { display: none; }

Higgovale

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We are actively looking for an excellent Solution Architect. JOB DESCRIPTION The incumbent will ensure that the company's Business Development (SBD) solutions are designed, integrated, developed, maintained and enhanced efficiently and effectively and that it delivers against business needs. The incumbent is further tasked with the maintenance of the SBD blueprint that is usable and consistent with with the company’s Enterprise Application Architecture and future technology direction PRINCIPLE ACCOUNTABILITIES Understands how the business requirements can be met using the implemented package solutions, or defines what additional solutions is neededAccountable for design of solutions to meet the business requirementsConsulted in the provision of cost estimatesEnsuring the alignment of initiatives to the target application architecture and standards with the company GroupAssessment of the impact of new business solutions on the Information Technology landscape. Includes execution of technical due diligence across all dimensions of ITDefines high level data flows between solutionsWork as a team member with Development Managers and other technical staff, to ensure application is implemented according to requirementsIdentification of potential risks / issues and give input into risk planActive engagement with technology partners to deliver an integrated solution across platforms Generic Functions Ensure that the Solution implementation is coherent and consistent with technology strategies, governance and architectureRespond to business requests for extensions to the scope of the solution through the creation or enhancement of the application and strategiesProvide advice and consultancy across the team on the above strategies and architectureParticipate in reviews and provide guidance to teams to ensure that the architecture and strategies are followedEstablish and participate in design reviews, regular architectural reviews and technical issue management meetingsEnsure that design is optimised for use on the organisations infrastructureProvide support to other members of the Development Team and members of the Business Management team as requiredDevelop and maintain a deep understanding of the internal workings of software packagesWork effectively in a team with other Solution Architects, Business Architects and Lead developers to consider design alternatives and agree on appropriate design decisions in support of business requirements Integration Functions Maintains and publicizes interfaces between internal and external systemsFacilitates design and implementation of interfaces between internal and external system... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc5NDI2NDQ1P3NvdXJjZT1ndW10cmVl&jid=1481597&xid=3879426445 .special-hidden { display: none; }

Higgovale

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Our Client is looking for a skilled Java developer to join our Dev team at GLI. Our Dev team is a full-stack workforce that functions within an agile environment. Using our evolving processes, we conceive, specify, design, develop, test, and maintain software applications, frameworks, and platforms. At GLI, we encourage a culture of empowerment, creative expression, and a positive work-life balance. We offer our employees flexible working hours, company events, and Medical Aid contributions. If you’re a driven individual, that has a passion for development, enjoys challenging projects, and a collaborative working environment, and you’re looking to join an exciting industry, then this is the place for you! GLI is currently working remotely until it is safe for our employees to return to work. The successful candidate will be virtually onboarded for now. Job Purpose The Java developer will develop, deploy, and monitor new and existing micro-services within the Company platforms or within the platforms of our clients customers. Developing systems in Java within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems, and maintenance and enhancements to existing systems and the development of new systems. Essential duties and responsibilities include but are not limited to the following: Develop defect-free codeFunction within an agile teamAttend and contribute to daily standups and other agile ceremoniesAssist with a breakdown of tasks from business requirementsA focus on delivery according to the business needsContribute to team planning, discussions, and solution designsConstructively communicate in a way that would add to valuable solutionsTake guidance from and support the team leadReport accurately on progress both within the systems and directly to your team leadDocument solutions and assist others in doing their documentationShare knowledge with team membersAdhere to coding quality standards including unit and integration testing requirementsAssist with the deployment and monitoring of the developed systems in testing and production environmentsDrive and contribute to the culture of the organizationAfter-hour availability for monitoring and support. Skills and Qualifications Bachelor’s degree in computer science or related qualification4+ years of experience in Java DevelopmentApache MavenUnit Testing / Test Driven DevelopmentSpring Framework / Spring BootGITRest Web ServicesMicroservices / Strong Modular DesignDatabase Design and PerformanceProficient in T-SQL (MySQL and Postgres would be an ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE0MTc4MTUwP3NvdXJjZT1ndW10cmVl&jid=1208300&xid=3514178150 .special-hidden { display: none; }

Higgovale

Business Consultant – Property Specialist

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Business Consultant Position: Full time, Hybrid (Office based) Location: Bloemfontein Please send your latest CV to Michelle - kindo.m@abcworldwide.com This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa. Minimum requirements for this opportunity: Key Responsibilities: Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business development. Lead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange market. Maintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunities. Develops and maintains a strong business pipeline for Regional Accounts and expands on activities. Responsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and services. Assisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation and managing the client to the point of "trade readiness" Core Competencies: Adhering to good practice and ethical Principles and Values. Demonstrates consistent usage of ethics and values; raises potential violations in others. Delivering results and Meeting Customer Expectations. Modifies approach in the face of new demands helps others (both internally and externally). Supports change initiatives, adjusting their actions appropriately when presented with additional information. Demonstrates ability to relate well to people at all levels. Makes timely decisions and accepts accountability for own actions. Comprehensive knowledge of FX sales, systems and processes Provides an annual sales plan and providing monthly and quarterly updates, revisions and modifications to the plan. Key Competencies: Must be target driven and be able to work under pressure. Fast Learner Good communication skills (verbal & written) as well as excellent phone manner with an effective ability to cold call Bilingual English and Afrikaans would be advantageous. Committed to targets and deadlines. Willing to go extra mile. Must have a very high level of motivation a... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDAwNjU4MDU0P3NvdXJjZT1ndW10cmVl&jid=1561386&xid=1000658054 .special-hidden { display: none; }

Higgovale

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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business. The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure. KEY OUTPUTS Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS) Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills DESIRED EXPERIENCE AND QUALIFICATION VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODUzMjI2NDIzP3NvdXJjZT1ndW10cmVl&jid=377550&xid=1853226423 .special-hidden { display: none; }

Johannesburg CBD

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JOB PURPOSE Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite. The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement. ACCOUNTABILTIES & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives PERSON SPECIFICIATION Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503 .special-hidden { display: none; }

Johannesburg CBD

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The Product Owner (PO) is a member of the Agile Team responsible for defining Stories and prioritising the Team Backlog to streamline the execution of business priorities while maintaining the conceptual and technical integrity of the Features or components for the team. The PO works with stakeholders to identify and organise the steps required for the next iteration. The PO will then meet with their team to refine the process, identify areas for improvement, and support the sprint. The PO makes sure all parties are informed about what is going on, when it’s going to happen, and how it’s going to impact them. Key Responsibilities Collaboration with business stakeholders Collaborates with all business stakeholders to arrive at the vision, goals, priorities and business objectivesSpends time in business units to ensure understanding and alignment of business needs and directionCrafts the definition of Ready and Done with the teamBuilds trust with business to make decisions around the productWorks with business stakeholders at their need for level of detail and involvementFacilitates collaboration between the right stakeholders to ensure sound decision making Defining the Product Vision, Goals, and Measurement (collaborative process) Brings together and takes ownership of the product vision and communicate this to the teamMaps out customer journeys, business processes and their associated performance metricsDetermines Business objectivesIdentify product domain boundaries and grow relevant product domain knowledgeEnsure product build is in line with systems architectureNegotiates and takes ownership of product goalsMeasures the inherent and commercial value created by the product over time, especially after deploymentsEnsures alignment between all business stakeholders and IT in vision and goals Managing the Product Backlog Calculates/understands the value and risk of items and manages this accordinglyPrioritises the product backlog in order of value, risk or business importance in collaboration / consultation with business owners / stakeholders and the development teamEnsures the backlog is visible to all stakeholdersActively involved in product backlog refinement (With entire team and at times business)Actively creates clarity to the level required (based on context of the team) and leverages the team to create clarity tooGuides and ensures clarity at least 2 sprints ahead of time for the sprintsBalances the conflicting needs of all stakeholders across the business product owners, IT and any other stakeholdersNegotiates change requests when required within ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyMjk4MDEzP3NvdXJjZT1ndW10cmVl&jid=1142910&xid=2412298013 .special-hidden { display: none; }

Higgovale

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Location: Century City, Cape Town Salary: Exp. Dependent Start: ASAP Purpose of the Role To manage and maintain the operations team of the Central Fraud team and develop the whole department. Key Responsibilities: Handle escalations from our Licensees and 3rd party organisationsDevelop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud riskEnsure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicableProvide strategic insights via regular high-quality reporting to the management teamAct as an escalation resource for cases that require more in-depth investigation and knowledgeOversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient wayMonitor team performance, KPIs, and SLAs and motivate the team to achieve goalsWork closely with QA to ensure service levels are met and any training gaps are fulfilledMonthly Team feedback sessions and managing progress of direct reports.Recruitment of team members, subject to agreed criteriaHold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the teamBe the subject matter expert in your verticalHold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)Document and send via email any personal improvement discussions held with individual team members to management and to the individual Requirements: Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Making operational and process decisionsExperience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExtensive knowledge of Anti Money Laundering Regulations and Responsible GamingExperience in working for an international contact centreAbility to work in a multi-dimensional environmentGrade 12 or equivalentAttention to detail and time management skills Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODU5NzI3NjU2P3NvdXJjZT1ndW10cmVl&jid=1237461&xid=2859727656 .special-hidden { display: none; }

Higgovale

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Principal System Design Engineer (Work-From-Home) Location: Pretoria, Gauteng, South Africa Company Our client is a leading scientific and technology research organisation that researches, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation’s work contributes to industrial development and supports a capable state. They have a vacancy for a Principal System Design Engineer in the Mining Cluster area within Division 2. The main purpose of this position will be to define and lead the development of complex mining systems, across multidisciplinary engineering discipline. To support the mining industry in accelerating people centred modernisation drive and the adoption of appropriate innovations across the mining value chain. This position is based in Pretoria, but will be a Work-From-Home role. Key Responsibilities Translate mining process problem or customer needs into specific, well written requirements to which systems and sub-systems can be architected and designed.Design, building an Engineering system from subsystems and components to integrate the solutions into the Mining system value chain including supporting the fine tuning of a process to stability.Understand the inherent risk associated with introducing of new innovations into a mining system and to conduct a risk-based analysis to ensure that the subsystem and systems designs meet the requirements.Model the process to analyse the risk and to engineer the mitigations to reduce or eliminate the risk, for successful application of the solution.Compile a system or product test procedures to be used during step or validation tests.Conduct validation or verification test e.g. Factory testing of the application of the product solution to ensure it meets the desired specifications prior to installation.Develop the product operating procedure and be able to train the user on the product application through its product life cycle.Understand subsystems interfaces to identify the process value chain dependencies to ensure the coherent application of product /solution.Lead multi-disciplinary project teams to work together in delivering the desired product solution. This includes interface with the customer to detail the user requirements and translate these to the project team and into a workable solution for the client.Facilitate and drive regular client stakeholder engagement including post project evaluation with the impact area managers to understand the use of testing and research results for clients’ decision support and value add.Driv... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDUyMDA0NTg/c291cmNlPWd1bXRyZWU=&jid=908507&xid=845200458 .special-hidden { display: none; }

Johannesburg CBD

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Position Overview This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues. Skills and Experience Required: Experience in, and knowledge of east Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individual quotes for itinerary requestsExcellent sales and customer service skills and the ability to close a sale and upsellExcellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focusTarget-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environmentStrong administration and organizational skills and great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling)Experience in and willingness to handle issues outside of office hours when requiredSelf-Starter & the ability to work independently as well as within a broader team setupEnergetic and eager to learnStrong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot Responsibilities and duties Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, an... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODM5NDQ2OTMzP3NvdXJjZT1ndW10cmVl&jid=1305127&xid=3839446933 .special-hidden { display: none; }

Higgovale

Team Leaders – Inbound (Norwegian / Danish / Swedi

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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm). Minimum Requirements Grade 12Must be bilingual (verbal and written) in English and one of the following languages: DutchDanishSwedishNorwegian Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement People and Performance Management Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603 .special-hidden { display: none; }

Johannesburg CBD

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