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Duties and responsibilities:Â Manage inbound technical calls:Attend to all incoming technical calls on the the company technical help-desk within agreed service levels.Remotely investigate/troubleshoot system and network problems and diagnosing and solving hardware or software faults clients might have.Taking clients/field technicians through a series of actions telephonically, to help set up systems or resolve faults and issues.Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use.Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.Identify persistent and potential faults and suggest solutions.Offer alternative solutions where appropriate, keeping in mind the objective of resolving client issues.Work collaboratively with other members of the technical help-desk, scheduling, project management, regional managers and infrastructure architects to develop and deliver long-term solutions to meet user needsEstablishing a good working relationship with customers and other service providers to ensure clients issue gets resolved.Increase 1st level or remote fixes at all times.Manage outbound calls:Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.Making outbound calls to specific clients as requested by network directors, regional managers and other senior management staff.Provide high service and quality standards to calls made outbound that applies to inbound calls.Provide feedback to relevant parties on conclusion of outbound calls to networksNetwork Management:Manage, monitor and maintain assigned network venues. Establish contact with venues needing technical assistance that forms part of your assigned networks.Provide prompt initial communication and responses to all assigned networks and promptly address requests/incidents to ensure customer expectations are reached.Provide customer with regular communication regarding status of requests/installations including notification when repairs are complete, as well as customer validation that the repair is satisfactorily completed.Follow up with customers to ensure satisfaction was achieved.Ensure all networks checks are done timeously to ensure no unnecessary downtime is experienced by the client.Partner with other IT service providers the client might have to ensure resolution is reached.Manage Engine System Administrator:Manage, monitor and maintain Manage Engine reporting system.Setting up new users accounts and profiles and dealing with password issuesProvide relevant system reports on request.Support documentation https://www.executiveplacements.com/Jobs/H/Helpdesk-Technical-Support-1182332-Job-Search-05-05-2025-10-40-26-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

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Our Client a global tech firm is seeking a Service Technician to join their team in Cape town on a contract basis.Job purposeThe Services Technician is responsible for providing support to end-users including 2nd Level Application and Technical Support to clients both onsite and remotely.The Services Technician is responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA parameters. Performance ObjectivesDetailsPO 1: Technical SupportProvide remote support to Dimension Data Client end usersProvide end user software support for Windows and Apple Mac Operating Systems, MS Office Packages and business applications.Provide VIP support to clients executive membersTroubleshoot software and hardware related incidents and requests remotely.Perform application troubleshooting and support as per incidents and requestsWork with vendors and internal resources to facilitate resolution of incidents and requestsPO 2: Ticket ManagementRespond to Incidents and Requests assigned via the ITSM ToolEnsure Ticket updates are current, and end users informed of progressRespond to and Resolve incidents within SLAAssess, review and resolve assigned tickets within stipulated SLAEscalate tickets where applicablePO 4: Client EngagementCommunicate effectively with relevant Stakeholders including team members and ManagementLiaise with end users to effectively reach resolution on incidents and requestsKeep users informed of priority changes and timing of resolutionsFollow up with users to confirm that resolutions met requirements before closing the ticketPO 5: People EngagementProvide support both at a soft engagement and technical to the Dimension Data Client End UsersAct as onsite liaison between Dimension Data and Client if the need arises.Qualifications, Knowledge and ExperienceMatricA+MCSE / MCSP (advantageous)AppleMac Certification (advantageous)Relevant IT diploma (advantageous)ITIL Foundation (advantageous)Network +3 -5 Years within an IT Desktop Support environment (Level 2 minimumDegree or Diploma and required Certification with 3 to 5 years related experience.Drivers licenseCompetenciesPunctual, Team Player, Attention to detail, Display a high level of service excellence.ITIL frameworkSpecial RequirementsWorking according to client stipulated hours https://www.jobplacements.com/Jobs/S/Service-Technician-Contract-1181222-Job-Search-4-30-2025-2-18-01-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

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WELDING ENGINEERLarge manufacturer of industrial and utility boilers and equal opportunity company, promoting affirmative action. Preference will be given to EE candidates, in line with their employment equity plan.A vacancy exists for: Welding Engineer reporting to the Engineering Manager. The main purpose of the role: Draught welding and mechanical designs of boiler and boiler related equipment, conduct technical investigations or reviews, provide engineering support to boiler and boiler related equipment maintenance activities. Based in JHB with regular travelling to site required.The Purpose of the position is to: Plan and manage engineering projects (engineering function only) and provide feedback on progressManage progress according to task progress, time, cost and qualityIssue documents to client as per project planPerform designs in accordance with project requirements and relevant codes and standards on boiler and boiler related equipmentDevelop method statements for manufacturing, construction and maintenance activitiesPerform plant failure investigation studiesPerform plant maintenance review studiesReview engineering work of othersUpdate documents according to designs or studiesMentor junior engineersAssist with training of engineers, piping technicians and other personnelHold technical discussions with customersEffective and regular communication with customersArrange and chair engineering meetings with clientsRegularly engage and keep relevant departments abreast of technical updates, project progress and with any other pertinent information.Oversee the compilation of the technical part of tender documents for major projectsAssist with the estimation of engineering scope of tenderTechnical support as and when requiredSite visits as and when requiredDevelop and qualify welding procedures according to the relevant standardsMaintain welding procedures according to company requirementsStay abreast of developments in the associated technologiesMonitor technical success of engineering designs and recommendationsUpdate engineering standards in accordance with feedback and development workDevelop welding procedures, component and design standards to improve service and product rangeMaintain a high technical profile of the company by writing articles and attending conferences. Minimum QualificationsHonours Degree in Engineering (BSc, BEng or BEng Tech) specialising in WeldingIIW International Welding Engineer /Technologist (IWE/IWT) CertificateProfessional Engineering registration with ECSA (Preferred) Experience10 years relevant experience in similar industryhttps://www.executiveplacements.com/Jobs/W/Welding-Engineer-1183633-Job-Search-5-8-2025-8-52-29-AM.asp?sid=gumtree

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"technical support jobs" in Western Cape

technical support jobs in Western Cape (297 results)

Results for technical support jobs in "technical support jobs" in Western Cape in Western Cape