Events tickets in Western Cape | Gumtree Classifieds in Western Cape

Clear All

Results for events tickets in "events tickets" in Western Cape in Western Cape

Save

IT Support technician (6 Month Contract)Up to R360K Per annum Cape Town Excellent career opportunity in Cape Town for an IT Support Technician to join a leading Asset Management company on a 6-month contract. Reporting to the IT Service Provider Gist, you will be responsible for providing IT Support, maintaining IT systems, and ensuring the smooth operation of the organisations IT infrastructure. This role involves troubleshooting issues, mentoring staff, and contributing to IT projects. You will also act as the initial point of contact for end-users or employees when something goes wrong, whether thats a software glitch, a hardware problem, or a connectivity issue. The role will be essential in providing immediate, accessible support that keeps daily IT functions running smoothly.Key ResponsibilitiesFirst Contact and preliminary assessment of request/issue:Answer phone calls, emails, or tickets from users reporting IT issues.Capture essential details about the user problem (paying close attention to what the user says).Provide IT Support for hardware, software, and network issues.Basic Troubleshooting for users:Password resets.Software installations or minor configurations.Assisting with basic hardware issues (e.g., connecting a monitor, keyboard issues).Resolving connectivity problems like email access or VPN connectivity.Ticket Logging and DocumentationLogging every interaction meticulously into a ticketing system to ensure a history of events is available should an issue be escalated or recur.Escalation:Escalation of complex issues if issues go beyond the scope of standard procedures or require specialised expertise. An escalation should be carried out to 2nd Tier (or even Level 3) support to ensure more complex problems receive attention from specialists.Other:Monitor and resolve helpdesk tickets, ensuring timely communication with end-users.Maintain and troubleshoot IT systems, including servers, networks, and cloud services.Collaborate with vendors and external support teams for advanced troubleshooting.Assist with IT projects, such as system upgrades and new technology implementations.Train and mentor staff to enhance their computer skills.Ensure data security and compliance with relevant regulations (e.g., ISO/PWC).Document IT processes, solutions, and system configurations.Qualifications and ExperienceMatric.Bachelors degree or diploma in IT, Computer Science, or a related field (or equivalent experience).Certifications in CompTIA A+, Network+, or Microsoft Certified: Microsoft 365 Administrator are advantageous.Office-based role with a few days a week tr https://www.jobplacements.com/Jobs/I/IT-Support-Technician-6-Month-Contract-1184830-Job-Search-05-13-2025-02-00-15-AM.asp?sid=gumtree

17d

Job Placements

Bo-Kaap

Save

Summary and purpose of the Job:· Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution.· Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise.· Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is established.· Understand the need to and know when to escalate to Senior Engineers to ensure that customer SLA’s are met.· Take direction from Senior Engineers as part of a virtual Incident Management team.· Work in conjunction with the Operations Engineers and 3rd Party Resolvers to provide incident resolution, problem management and root cause analysis.· Have the capability to perform trend analysis leading to the identification of reoccurring faults and resolve repeat faults under problem management.· To proactively identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting our customer’s systems availability.· Service restoration must be at the forefront of incident resolution to meet contractual SLA’s & OLA’s.If you want to further your career with a vibrant and fast-paced organisation, this is the role for you.Responsibilities:The extent of your duties will include but are not limited to:· Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.· Overseeing remote monitoring escalation tickets· Research and identify solutions to complex software and hardware issues.· Create and improve documented processes which can be shared across teams driving an improvement in resolution times and first-time fixes.· Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.· Ensuring customer processes and documentation are kept up to date.· Mentor and provide guidance to other team members· Stay current with emerging technologies and industry best practices to continually improve the IT environments.Experience / skills required· A minimum of 3 years experience in an IT Service environment· High level of technical experience gained in a hands-on-role· Excellent verbal & written English· Robust influencing and interpersonal skills with the ability to communicate at all levels· Ability to prioritise and handle multiple assignments at any given time· Be flexible and able to commit the time required to get the job done in line with business needs· Highly organised with excellent time management skills and attention to detail· Desire to learn new products and technologies· Ca https://www.executiveplacements.com/Jobs/A/24x7-Service-Engineer-L2-Networks-1181582-Job-Search-05-01-2025-02-00-14-AM.asp?sid=gumtree

1mo

Executive Placements

Bo-Kaap

Save

Summary and purpose of the Job:· Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution.· Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise.· Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is established.· Understand the need to and know when to escalate to Senior Engineers to ensure that customer SLA’s are met.· Take direction from Senior Engineers as part of a virtual Incident Management team.· Work in conjunction with the Operations Engineers and 3rd Party Resolvers to provide incident resolution, problem management and root cause analysis.· Have the capability to perform trend analysis leading to the identification of reoccurring faults and resolve repeat faults under problem management.· To proactively identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting our customer’s systems availability.· Service restoration must be at the forefront of incident resolution to meet contractual SLA’s & OLA’s.If you want to further your career with a vibrant and fast-paced organisation, this is the role for you.Responsibilities:The extent of your duties will include but are not limited to:· Taking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.· Overseeing remote monitoring escalation tickets· Research and identify solutions to complex software and hardware issues.· Create and improve documented processes which can be shared across teams driving an improvement in resolution times and first-time fixes.· Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.· Ensuring customer processes and documentation are kept up to date.· Mentor and provide guidance to other team members· Stay current with emerging technologies and industry best practices to continually improve the IT environments.Experience / skills required· A minimum of 3 years experience in an IT Service environment· High level of technical experience gained in a hands-on-role· Excellent verbal & written English· Robust influencing and interpersonal skills with the ability to communicate at all levels· Ability to prioritise and handle multiple assignments at any given time· Be flexible and able to commit the time required to get the job done in line with business needs· Highly organised with excellent time management skills and attention to detail· Desire to learn new products and technologies· Can-do attitude https://www.executiveplacements.com/Jobs/A/247-Service-Engineer-L2-Networks-1181583-Job-Search-05-01-2025-02-00-14-AM.asp?sid=gumtree

1mo

Executive Placements

Bo-Kaap

Save this search and get notified

when new items are posted!

"events tickets" in Western Cape

events tickets in Western Cape (10 results)

Results for events tickets in "events tickets" in Western Cape in Western Cape