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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business. Responsibilities: Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns. Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques. Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback. Performance Evaluation: Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills. Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes. Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers. Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices. Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans. Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum. Qualifications: 3+ years’ experience in sales training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus. Benefits: Competitive salary and performance-based incentives. Professional development and ongoing training opportunities. Collaborative and supportive team environment. If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business s... https://www.ditto.jobs/job/gumtree/2803822592&source=gumtree

2mo

CallForce

Higgovale

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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include: Verifying sales calls • Search for and listen to call recordings. • Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out. Conducting overarching quality assessment tasks • Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.). • Identify strengths, opportunities for improvement, and any compliance violations in customer interactions. • Conduct and complete investigations as and when required and provide reporting based on findings. • Provide detailed, insightful and constructive feedback on evaluations. • Enter quality assurance (QA) data into spreadsheets to track scores and trends. • Adhere to high levels of quality standards and meet monthly QA targets. Contribute to continuous improvement of quality in the unit • Conduct weekly feedback sessions with team leaders to discuss individual and team performance. • Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance. • Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance. • Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained. This role has the following requirements: Qualifications • Matric certificate or equivalent. Experience • QA experience in a call centre environment preferred. • Minimum of 2-years call centre experience in long term insurance. Skills and behaviours • Ability to work with minimum supervision, adapt to a changing environment quickly and think independently. • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. • Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines. • Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes. • Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation. • Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Ability to handle multiple tasks in a production-driven environment. Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R7000 • Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130

2mo

Mango5

Other