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Duties and responsibilities: Manage inbound technical calls:Attend to all incoming technical calls on the the company technical help-desk within agreed service levels.Remotely investigate/troubleshoot system and network problems and diagnosing and solving hardware or software faults clients might have.Taking clients/field technicians through a series of actions telephonically, to help set up systems or resolve faults and issues.Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use.Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.Identify persistent and potential faults and suggest solutions.Offer alternative solutions where appropriate, keeping in mind the objective of resolving client issues.Work collaboratively with other members of the technical help-desk, scheduling, project management, regional managers and infrastructure architects to develop and deliver long-term solutions to meet user needsEstablishing a good working relationship with customers and other service providers to ensure clients issue gets resolved.Increase 1st level or remote fixes at all times.Manage outbound calls:Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.Making outbound calls to specific clients as requested by network directors, regional managers and other senior management staff.Provide high service and quality standards to calls made outbound that applies to inbound calls.Provide feedback to relevant parties on conclusion of outbound calls to networksNetwork Management:Manage, monitor and maintain assigned network venues. Establish contact with venues needing technical assistance that forms part of your assigned networks.Provide prompt initial communication and responses to all assigned networks and promptly address requests/incidents to ensure customer expectations are reached.Provide customer with regular communication regarding status of requests/installations including notification when repairs are complete, as well as customer validation that the repair is satisfactorily completed.Follow up with customers to ensure satisfaction was achieved.Ensure all networks checks are done timeously to ensure no unnecessary downtime is experienced by the client.Partner with other IT service providers the client might have to ensure resolution is reached.Manage Engine System Administrator:Manage, monitor and maintain Manage Engine reporting system.Setting up new users accounts and profiles and dealing with password issuesProvide relevant system reports on request.Support documentation https://www.executiveplacements.com/Jobs/H/Helpdesk-Technical-Support-1182331-Job-Search-05-05-2025-10-40-26-AM.asp?sid=gumtree

16d

Executive Placements

Midrand

Senior Technician: Utilities and Eye Drops

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To ensure that utility systems are maintained in a state of compliance and reliably performs their validated function with maximum availability to support the different production areas. Ensure that operation and maintenance requirements of critical purified water system, boiler plant, steam distribution system, electrical reticulation system, transformers, emergency generators, chilled water plant, compressed air system as well as Air Handling Units (AHU) are adhered to. Responsibilities: Ensure that the execution of planned preventative maintenance schedules for statutory inspections, such as boiler and lifting equipment, are prioritised.Drive continuous energy and water conservation in compliance with the company’s sustainability and environmental commitments.Participate in various quality system elements, including systems such as complaint handling, recall handling, deviation management, root cause analysis, CAPA management, change control, and quality risk management.Participating in validation activities within the area of responsibility to ensure that pharmaceutical systems such DQ, IQ, OQ and PQ are complied with as per SAHPRA and other regulatory requirements.Ensure compliance to regulatory requirements with regards to Good Engineering Practices (GEP) and current Good Manufacturing Practices (cGMP)Assist with the drafting and update of relevant departmental SOPs timeously.Oversee execution of planned preventative maintenance program on utilities equipment which includes the purified water system, boiler plant, steam distribution system, electrical reticulation system, transformers, emergency generators, chilled water plant, compressed air system and Air Handling Units (AHU), including dehumidifiers.Oversee execution of planned preventative maintenance program on equipment within the sterile eye-drops environment which includes cleanroom filling area, compounding and preparation area, Water for Injection (WFI) plant, clean steam, particle monitoring system as well as leak detection and packaging area.Arrange and manage specialist contractors to perform specific tasks that fall outside the scope of internal resources, including evaluation of alternative key suppliers.Coordination of continuous improvement initiatives to establish the root causes on recurring maintenance problems and implementing action plans to achieve long term solutions.Assist with the review and development of planned preventative maintenance (PPMs) schedules in a quest to continuously improve the maintenance system.Provide 2nd level support on equipment maintenance and breakdowns, including call-outs.Safety, Health, Environment and SustainabilityEnsure compliance with the Occupational Health and Safety Act, 85 of 1993 as amended within the area of responsibility.High Voltage ...Additional Info:5 to 10 yearsSalary: RR600000 to R750000Job Reference #: 3838705885

1mo

Dalitso Holdings

Midrand

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The focus for this role will be Hybrid Cloud and Data Centre and SAP solutions. A successful candidate will be expected to be a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design, and deliver larger or more complex architectures, strategies and specific solutions. Responsible for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Minimum Requirements: Bachelors’ Degree or equivalent through other qualifications / work experience.Successful track record in technical Pre-sales of Data Centre and Hybrid Cloud Solutions with a special focus on software Strong background and understanding of SAP HANA, Enterprise storage, Virtualization, Converged, Hyper Converged and Cloud infrastructures.5+ years’ experience in the design of Infrastructure Solutions.Demonstrable knowledge of the design considerations, technologies and tools enabling new generation Data Centre solutions.Appropriate accreditation / certification including one or more convergence technologyPrevious exposure and demonstrable understanding of Infrastructure Solutions for SAP environments.Previous exposure and demonstrable understanding of complex VMware environments (both converged and hyperconverged).Technology Evangelist with the ability to connect and work with C-Level stakeholdersTechnology Evangelist - Public Speaking at events Key Accountabilities: Owns and develop the Company Solution portfolio including alliance managementDevelop the VMware portfolio including alliance managementTake complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutionsShapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offsRepresents Company at customer forums, conferences, and professional bodies to build Company’s reputation in the marketplaceContributes to definition of customers’ overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementationPartner enablement to drive the SAP portfolio value propositionAssisting sales team in articulating a clear win strategyParticipate in focused events creating brand and portfolio awareness for both the SAP and VMware portfoliosBe entrenched as a trusted advisorActively d...Additional Info:5 to 10 yearsSalary: RR1100000 to R1400000Job Reference #: 2750065192

2mo

Umjikelo Recruitment Services

Midrand