"customer services" in Jobs in Umhlanga

The Customer Support Service Representative will be responsible for the liaison/communication between our company and its current and potential clients.

The successful candidate must be capable of assuming ownership for effectively and timeously resolving clients’ issues, complaints and inquiries in the pursuit of ensuring and maintaining our high customer satisfaction levels.

The successful candidate will be required to ALWAYS present themselves professionally (be it in person, e-mail or telephonically).

- Monitoring and maintaining customer support queries (Internal Ticketing system).

- Directing and assigning customer queries and phone calls to relevant departments.

- Handling and responding promptly to all customer support query and phone calls in a timely and accurate manner.

- Provide and ensure customer satisfaction with good understanding of Company products and services.

- Help and navigate all customers through website, software, platforms, and all available products.

- Follow-up communication procedures with customers to ensure their technical issues are resolved.

- Activating, cancelling, and upgrading of all SKU’s and licenses.

- Reissuing, resending of activation and welcome letters.

- Resolve and escalate customer complaints and concerns and provide appropriate solutions and alternatives within the time limits.

- Understanding internal Admin/CRM systems, for loading and removing of clients.

- Adhere to Compliance protocols

- Processing Application FormsWealth management Systems

- Assist with accounts and sales related queries from time to time (Internal Ticketing system).

Other Requirements

- Excellent communication skills

- Can work under pressure

- Well organized

- Ability to prioritize and exercise good time management

- Good problem solving

- Client orientation

- Good conflict and stress management

- Must be analytical and detail orientated

- Willing to learn

Kindly reply with an updated copy of your CV and expected Salary.

If you have not heard back from us within 2 weeks, please consider your application unsuccessful.

Thank you.

Our client in Cape Town is seeking a seasoned Internal Sales and Operations Executive with a strong Technical Aptitude and experience in Logistics & Freight Forwarding in Sub-Saharan Africa.

Requirements:

3+ years exp in sales

3+ years exp in operations

Matric Qualification

Relevant tertiary qualification will be an advantage

Valid drivers license

Excellent communication skills

Job Overview:

We are looking for enthusiastic and driven Field Sales Agents to join our team. You will be responsible for engaging with potential customers in designated areas, promoting our high-speed fibre solutions, and assisting with the sign-up process. This role is ideal for confident communicators who enjoy working independently and thrive in a target-driven environment.

Key Responsibilities

• Clearly explain the benefits, features, and pricing of fibre offerings to potential clients

• Assist customers with completing application forms and ensure accuracy of submitted information

• Achieve daily, weekly, and monthly sales targets

• Provide feedback on market trends, customer responses, and area performance

• Represent the company in a professional and friendly manner at all times

Requirements:

• Strong interpersonal and communication skills

• Previous sales or customer service experience is an advantage

• Self-motivated with a positive attitude and the ability to work independently

• Must be comfortable working in the field and engaging with people door-to-door or in public

• Ability to meet targets under pressure

  
  

  Email CV to:

  Careers@realpromotions.co.za

Hi, my name is Sandile Mnyanda. I'm a 27-year-old with a Diploma in IT and experience in software development, admin, logistics, and customer service. I'm urgently looking for any job—IT-related or general work—and I'm ready to start immediately.

I'm based in Pinetown, Durban, but open to relocating. I'm hardworking, quick to learn, and reliable. Please contact me if you know of any opportunities.

 063 350 0891
 sandile.mnyanda@gmail.com

Thank you!
Sandile Mnyanda