Jobs in KwaZulu-Natal

About Us:

At My Debt Hero, we are committed to delivering outstanding customer service and support. Our mission is to ensure that every client has a positive experience with our products and services. We are currently seeking a highly skilled and motivated Senior Customer Support Agent to join our dynamic team. This role is essential in managing customer queries and complaints efficiently while maintaining a high standard of customer satisfaction.

Job Overview:

As a Senior Customer Support Agent, you will be responsible for handling customer inquiries and complaints with precision and care. Your extensive knowledge of customer support processes and ticketing software will enable you to resolve issues quickly and accurately. You will play a key role in achieving daily goals and targets while fostering an environment that prioritizes exceptional customer service.

Key Responsibilities:

• Efficiently manage and resolve customer queries and complaints through various channels (phone, email, chat, etc.).

• Utilize ticketing software to track, prioritize, and resolve customer issues promptly and accurately.

• Maintain a high customer satisfaction score by providing exceptional service and support.

• Collaborate with team members to share best practices and improve overall service delivery.

• Analyze customer feedback and provide insights to management for continuous improvement.

• Meet and exceed daily goals and performance metrics related to response times, resolution rates, and customer satisfaction.

• Train and mentor junior customer support staff, sharing your expertise and knowledge to enhance team performance.

Qualifications:

• Minimum of 3 years of experience in a customer support role, preferably in a fast-paced environment.

• Extensive knowledge of customer support processes and best practices.

• Proficiency in using ticketing software and CRM systems.

• Strong problem-solving skills and the ability to handle customer complaints effectively.

• Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.

• A proactive mindset with a strong drive to achieve daily goals and targets.

• Ability to work well under pressure and adapt to changing priorities.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive training and opportunities for professional development.

• A collaborative and supportive work environment.

• Potential for career advancement within the company.

How to Apply:

If you are a driven and experienced customer support professional with a passion for helping clients and achieving targets, we want to hear from you! Please send your CV to careers@mydebthero.co.za.

Join My Debt Hero and play a crucial role in delivering exceptional customer experiences while advancing your career in a rewarding environment!

Job Title: Senior Outbound Sales Specialist

Location: Paarl

Employment Type: Full-Time

About Us:

At Hero Holdings, we are a dynamic and rapidly growing organization that thrives on innovation and excellence. Our mission is to provide top-notch solutions to our clients while fostering an environment where our team members can achieve their career aspirations. We believe that success is a journey, and we are looking for passionate individuals who want to pave their way to greatness!

The Role:

Are you a sales powerhouse who lives and breathes sales? Do you possess the unwavering confidence and drive to succeed? If you are looking to take your career to the next level and make a significant impact, we want you to join our team as a Senior Outbound Sales Specialist!

Key Responsibilities:

• Build and maintain strong relationships with prospects and clients to understand their needs and provide tailored solutions.

• Conduct thorough market research to stay ahead of industry trends and identify new sales opportunities.

• Collaborate with the sales team to refine sales strategies and achieve team goals.

• Meet and exceed monthly sales targets and KPIs while maintaining a high level of customer satisfaction.

• Mentor and support junior sales team members, sharing your expertise and best practices.

What We’re Looking For:

• Proven experience in outbound sales, preferably in the financial wellness sector.

• Unmatched confidence and a relentless drive to succeed in a competitive environment.

• Exceptional communication and interpersonal skills, with the ability to engage and influence decision-makers.

• A results-oriented mindset with a strong focus on achieving and exceeding sales targets.

• Ability to work independently and as part of a collaborative team.

• A passion for continuous learning and personal growth in the sales field.

Why Join Us?

• Competitive salary with unlimited earning potential through commissions and bonuses.

• Ongoing training and professional development opportunities to help you advance your career.

• A vibrant and supportive company culture that values hard work, innovation, and teamwork.

• Opportunities for career advancement and personal growth within the organization.

Ready to Make Your Mark?

If you are a high-energy, ambitious individual with a passion for sales and a desire to achieve financial success, we want to hear from you! Join Hero Holdings and take the next step in your sales career.

Apply Now! Send your resume and a cover letter outlining your sales achievements and why you would be a perfect fit for this role to careers@heroholdings.co.za

Hero Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.