"call centre" in Jobs in Durban

About Us:

At My Debt Hero, we are committed to delivering outstanding customer service and support. Our mission is to ensure that every client has a positive experience with our products and services. We are currently seeking a highly skilled and motivated Senior Customer Support Agent to join our dynamic team. This role is essential in managing customer queries and complaints efficiently while maintaining a high standard of customer satisfaction.

Job Overview:

As a Senior Customer Support Agent, you will be responsible for handling customer inquiries and complaints with precision and care. Your extensive knowledge of customer support processes and ticketing software will enable you to resolve issues quickly and accurately. You will play a key role in achieving daily goals and targets while fostering an environment that prioritizes exceptional customer service.

Key Responsibilities:

• Efficiently manage and resolve customer queries and complaints through various channels (phone, email, chat, etc.).

• Utilize ticketing software to track, prioritize, and resolve customer issues promptly and accurately.

• Maintain a high customer satisfaction score by providing exceptional service and support.

• Collaborate with team members to share best practices and improve overall service delivery.

• Analyze customer feedback and provide insights to management for continuous improvement.

• Meet and exceed daily goals and performance metrics related to response times, resolution rates, and customer satisfaction.

• Train and mentor junior customer support staff, sharing your expertise and knowledge to enhance team performance.

Qualifications:

• Minimum of 3 years of experience in a customer support role, preferably in a fast-paced environment.

• Extensive knowledge of customer support processes and best practices.

• Proficiency in using ticketing software and CRM systems.

• Strong problem-solving skills and the ability to handle customer complaints effectively.

• Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.

• A proactive mindset with a strong drive to achieve daily goals and targets.

• Ability to work well under pressure and adapt to changing priorities.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive training and opportunities for professional development.

• A collaborative and supportive work environment.

• Potential for career advancement within the company.

How to Apply:

If you are a driven and experienced customer support professional with a passion for helping clients and achieving targets, we want to hear from you! Please send your CV to careers@mydebthero.co.za.

Join My Debt Hero and play a crucial role in delivering exceptional customer experiences while advancing your career in a rewarding environment!

We are a well known, leading furniture retail store based in Newcastle, KZN seeking a sales and shop assistant to sell bespoke, custom-made furniture and home décor.

You are a determined, reliable and eager to achieve sales person with experience in a sales environment. You will be required to achieve sales targets, achieve and exceed them.

We require:

· * Experience in retail sales (3-5 years minimum)

· * Hard working, determined team player able to set goals and achieve sales targets

· * Strong ability to work independently, with the flexibility to travel, visit and market to potential customers in and around the area

· * Work according to the roster as required, weekend shifts are a must for our team

· * Professional and polite

· * Strong focus on Customer service

·* Merchandising and store layout

·* Computer literate

· * Valid and licensed Code 8 driver

· * Contactable references

What we offer:

• A competitive basic salary per month.
• An attractive commission structure (On Target Earnings).
• The opportunity to represent a reputable company with a wide range of quality products.
• Comprehensive product training and ongoing support to ensure your success.
• Able to start immediately

We will conduct a criminal check and reference check with previous employers.

Should you not hear back from us within 7 days, your application will be deemed as unsuccessful.

Email CV to wendy@servilite.co.za

FlexiCare Estate Manager

Location: Gauteng JHB & PTA

Position: Permanent

Reports to: Operations Manager

Salary: R16, 000 – R18, 000 Dependent on Industry Experience

Application via Email: HR@Thecaretakers.co.za

Description:

Our company based in JHB is looking for a FlexiCare Mobile Estate manager with the relevant experience in the sectional title field as well as the HOA & trustee field. The successful candidate will be responsible for all day-to-day operations in running no less than 10 Residential estates remotely and industrial office parks.

A professional person, well presented and able to effectively deal with CRM and new business development and Key accounts will be preferential.

Brief overview of expected duties:

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Day to Day management of site operations.

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Manage tenant move in & move out.

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Managing compliance of buildings (Fire, Insurance, Gas, Safety)

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Detailed Graph & Excell reporting on a weekly basis.

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Inspecting projects and cleanliness of sites.

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General administration duties.

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Managing projects undertaken on sites.

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Preventative maintenance planning & reporting

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Managing SLA KPI’s.

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Water, Electricity meter readings.

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Managing Tenants, enforcing rules.

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Dealing with 24hr emergencies on site (Restaurants)

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Dealing with Trustee requests & partaking in meetings.

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Meeting with clients on request, during & after business hours.

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Staff management.

Minimum Requirements:

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Diploma or similar qualifications.

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Advanced Microsoft package Excel Word Email PowerPoint. (Will be tested)

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At least 5 years + in a similar position taking care of estates & complexes.

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Own reliable transport required.

Specific Candidate Attributes:

• Ability to work under extreme pressure.

• Pro-active and innovative.

• Ability to work independently.

• Excellent planning and organisational skills.

Ensure to Email your ID, Drivers Lic, CV & Latest Payslip to HR@Thecaretakers.co.za with the subject heading “Flexi 2025 CV “ making sure all the mentioned documentation is listed in your email, incomplete documentation will result in CV being excluded in process.

If you do not follow the application instructions your application will be deleted without review.

Property Maintenance Manager

Location: Gauteng JHB & PTA

Position: Permanent

Reports to: MD

Salary: Dependant on Industry Experience R25 000pm CTC

Application via Email: HR@Thecaretakers.co.za

Applications close 8th May 2025

Description:

Our company based in Meadowdale is looking for a maintenance manager to manage, grow and oversee our property maintenance division throughout the Gauteng region. This individual must be highly motivated with a very strong traceable background in the property maintenance Industry. This individual will have to create sales by doing site visits, identifying property maintenance issues, and then compiling reports, costings, and proposals with estimates to present to the client. Cold call sales, Tender Processes, Networking & Corporate invites. From 1st contact through to site establishment and handover to maintenance teams, allocating, delegating, and managing of maintenance work being undertaken by teams from start to final client sign-off of work project.

Brief overview of expected duties:

· Site visits & identifying property maintenance issues.

· Drafting of detailed reports on findings on site.

· Drafting of costings on projects (BOQ), calculating labour and all associated costs pertaining to project.

· Allocating project to correct teams to execute the project.

· Daily site visits to ensure Maintenance teams are delivering quality work on each project.

· Snag list (Punch List) compiling on projects.

· Attending Tender invites (Government & Corporate)

· Meeting with clients (During & After business hours)

· Identify areas to increase growth and profitability.

· Prepare monthly, quarterly, and annual sales forecasts and growth plans.

Minimum Requirements:

· Property Maintenance (Handyman minimum) or equivalent qualifications.

· Previous Maintenance experience – proven hands-on track record will be essential.

· At least 10 years’ experience in property maintenance in a similar position.

· Fully Bilingual.

· Excellent Verbal and Written communication

· Full competence in the use and application of the MS Office suite programs. (This will be tested)

· Must always be professional and well presented.

· Own Reliable Transport to report to office. Company vehicle only used during business hours.

· Clear Criminal Record and No Pending Cases.

Specific Candidate Attributes:

· Ability to work under pressure.

· Pro-active and innovative.

· Ability to work independently.

· Good planning and organisational skills.

Ensure to Email your ID, Drivers Lic, Diploma, CV & Latest Payslip to HR@Thecaretakers.co.za with the subject heading “Property Maintenance Manager CV “