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Our relentless commitment to finding the best solution, our sense of pride in helping our clients achieve their goals and our thirst for understanding how technology improves business are what make us successful. Main Responsibilities: • Fully understand the service has been engaged to deliver in line with ITIL Framework. • Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. • Provide a single point of contact for end users support using all contact mediums. • Quickly understanding and diagnosing issues to apply a rapid resolution or capture information to assist escalation and resolution at next level of support team. • Develop and maintain a high level of communication skills, excellent spoken and written English is essential to gather information and capture actions and outcomes in ticketing system. • Analyse the nature of queries and customer problems and provide suitable solutions within SLA. • Understand and operate according to escalations procedures. • Work with supervisors to develop new documentation and procedures. • Monitoring and responding to alerts on ServiceNow/Teams Channels. • Trending on internal & client alerts to reduce incidents and improve system stability. Principal responsibilities and accountabilities: • Deliver best practice call management: investigate, diagnose, detail, resolve or escalate incidents within an agreed target time. • Cover 1st/2nd line level core & out of hours tickets, resolving or escalating tickets within SLA. • Taking calls and logging tickets. • Provide cover or deputise for other analysts in their absence. • Escalating high priority tickets. • Help with Queue Management Tasks as and when required. • Help with any other Service Desk related tasks as required. • Show an outward commitment to actively develop personal knowledge. • Follow process and protocol as instructed and required by the client.Person Spec: Key Performance Indicators: • Achieving exceptional levels in Customer Satisfaction questionnaires. • Ability to Multi-Task. • To provide a high throughput of day-to-Day Incident volumes whilst maintaining customer satisfaction. • To ensure that all Incidents/Requests are dealt with within contracted SLA timeframes. • To ensure Documentation is clear and concise. • Gather technical knowledge to consistently increase your own skill set.Skills and Experience: • Computer related field certification or equivalent experience. • Great communication skills, written and spoken. • Positive, enthusiastic, and supportive individual. • Proven Customer service skills. • Ability to take ownership of and progress incidents to resolution. • https://www.executiveplacements.com/Jobs/D/Dutch-service-desk-analyst-1189826-Job-Search-05-29-2025-02-00-17-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

Furnished Student Share Rooms Coastal College. Godsolve Rooms Assist In Study Success

R 2,350

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Looking for student accommodation in Durban near Coastal College, Umbilo, or Glenwood? Godsolve offers an exceptional living experience that combines comfort, structure, and mentorship to empower students to excel academically and personally. Whether you need a single room or a sharing room, Godsolve provides fully furnished options with access to high-speed internet, mentorship programs, and a supportive environment designed for success. KINDLY WHATSAPP RICHARD ON 082-900-2209 to book your room now.Why Choose Godsolve Accommodation? Godsolve is more than just accommodation; it’s a transformative space where students are supported through every step of their journey. Located near Coastal College, Queensmead Mall, and other Durban hotspots, our properties are ideal for students seeking convenience and productivity.Key Features of Godsolve Rooms• Fully Furnished: Each room is equipped with beds, study desks, and cupboards, offering the perfect environment for study and relaxation.• Fast Wi-Fi: Stay connected with reliable, high-speed internet to support online classes, research, and entertainment.• Structured Community: Strict no-alcohol, no-smoking, and no-visitors policies ensure a peaceful and harmonious living environment.• Onsite Mentorship: Weekly life-coaching sessions help students develop critical skills such as time management, goal setting, and emotional resilience.Proximity to Coastal College and More Our accommodation is conveniently located near major educational institutions such as Coastal College, UKZN Howard Campus, and DUT, making commuting easy. Situated in Umbilo and Glenwood, our properties are also near industrial hubs like Bayhead and shopping centers like Southway Mall, giving students access to essentials and part-time job opportunities. Empowering Student Success At Godsolve, we go beyond offering accommodation. Our free weekly mentorship sessions are designed to empower students to excel in their academics, develop leadership qualities, and overcome challenges with confidence. These sessions are complemented by spiritual growth opportunities, including praise, worship, and prayer, creating a nurturing and motivating environment.Affordable and Transparent Pricing• Sharing Rooms: Starting from R2350 per bed per month.• Single Rooms: Starting from R2900 per month.• Registration Fee: R2000 (once-off).• Key Deposit: R300.Testimonials and Positive Impact Tenants consistently praise the safe, supportive, and inspiring environment at Godsolve. From academic success to personal growth, Godsolve has a proven track record of helping students achieve their goals. KINDLY WHATSAPP RICHARD ON 082-900-2209 to join a community that prioritizes your success.Don’t Miss Out! Secure your spot today at Godsolve Accommodation, where students thrive in a peaceful, structured, and empowering community. Experience the perfect blend of study success, spiritual growth, and community support. Property Reference #: 32NAgent Details:Richard DaguiarGod SolveRichard Daguiar314 Oliver Lea Drive, DBNDurban

Richard Daguiar

Umbilo

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IT TECHNICAL ADMINISTRATOR REQUIRED: Job Summary To action all requirements as required to facilitate with the timing and scheduling for the technical staff in the networking and support industry. To oversee and make sure the Help Desk is running in a timely, accurate, efficient and client-focused manner, and work within our Help Desk to serve our many clients with the highest standard of professionalism and the responsive service that they very rightly deserve. Major Duties Work in accordance with and demonstrate compliance in operating the Company’s Integrated Management Systems and our contractual and legal compliance procedures. To prepare all scheduling and correspondence as requested, including but not limited to client staff appointments, correspondence, subcontract orders and site attendances, the commercial and contractual control of our contracted works, contractor correspondence, communication, planning and control of contract orders, compliance and planned site attendances, setting up new contracts, renewal contracts, correspondence with in-house staff, subcontractors and clients, raise subcontractor and supplier purchase orders, book site attendances, scheduling site attendances with the attending engineer, as well as updating and maintaining records on clients systems. To liaise with clients, technical staff, other admin staff and sub-contractors as instructed for all site attendances. To enter/log all site visits and quotations required as noted by JAG Networking staff and subcontractors managing the same from inception to completion. To log and progress all remedial works required as noted by engineers following a maintenance visit. To follow-up with engineers and sub-contractors that planned works have been carried out, and to ensure all reports, etc. are received. To ensure that JAG Networking systems (e.g. Nucleus) are reviewed to ensure all SLAs are met and contract compliance is achieved. To review and challenge (where necessary) all costs to ensure the orders placed are cost effective, contractually compliant, and within budget. To check and validate subcontractors and/or suppliers invoices immediately upon receipt, and then authorise the same for processing by the Accounts team. To assist, make sure all clients are invoiced immediately upon completion of all works. To carry out any task as may reasonably be requested in order to assist with the smooth running and progression of the business. IDEAL CANDIDATE - Strong people skills and stays close to Century City - Can work under pressure - Organised - Able to take initiative and put procedures & policies in place to streamline work efficiency - Ability to work independently while still effectively operating in a team environment - Good general IT knowledge Salary of R 9 500-00 Please email a detailed CV with a copy of your ID please to andrew@jagnetworking.co.za

20d

Century City

Student Accommodation In Durban. Onsite Godsolve Mentors Bring Victory. Gym, Free Wi-fi

R 2,300

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Looking for the perfect student accommodation in Durban, Umbilo and Glenwood? Godsolve offers a transformative living experience designed for success. Located in the vibrant suburbs of Umbilo and Glenwood, we provide student single and sharing rooms ideal for focused study and personal growth. With superfast Wi-Fi, onsite mentorship, and a peaceful community, Godsolve is your gateway to victory. KINDLY WHATSAPP RICHARD ON 082-900-2209 to secure your space today.Why Godsolve Is the Best for Students At Godsolve, we combine modern amenities with unmatched mentorship, ensuring students excel academically, socially, and spiritually. Our accommodation is conveniently located near Durban University of Technology (DUT), UKZN Howard College, and major colleges, making it the ultimate choice for students. Whether you prefer a single room for privacy or a sharing room for camaraderie, we’ve got you covered.Amenities for Academic Excellence• Furnished Rooms: Includes beds, study desks, cupboards, and a supportive atmosphere.• Fibre Fast Wi-Fi: Perfect for online classes, research, and staying connected with peers.• Weekly Mentorship: Learn essential skills like goal setting, scheduling, and personal development.• Free Gym Access: Stay healthy and energized with our onsite fitness facilities.• Strict House Rules: A no-smoking, no-alcohol, and no-visitors policy ensures a safe and productive environment.Prime Location Situated near Queensmead Mall, Southway Mall, and major transport hubs, Godsolve offers quick access to shopping, restaurants, and public transport routes. We’re also near key industrial hubs like Bayhead and Durban Harbour, providing opportunities for part-time jobs. With taxis and buses readily available, commuting is effortless and affordable.Transformative Living Experience Godsolve isn’t just accommodation; it’s a life-changing community. With weekly praise, worship, and prayer sessions, students experience spiritual growth alongside academic success. Our mentorship programs, valued at R200,000 annually, are offered free to all tenants, ensuring you gain tools for long-term success.Transparent and Affordable Pricing• Sharing rooms: From R2350 per bed per month.• Single rooms: From R2900 per month.• Registration fee: R2000 (once-off).• Key deposit: R300.Success Stories Our students consistently praise the positive atmosphere, life coaching, and support they receive at Godsolve. With a focus on respect, discipline, and personal empowerment, we help students overcome challenges and achieve their dreams.KINDLY WHATSAPP RICHARD ON 082-900-2209 to learn more or book your room. Join the Godsolve community and start your journey to success today!Property Reference #: 30NAgent Details:Richard DaguiarGod SolveRichard Daguiar314 Oliver Lea Drive, DBNDurban

Richard Daguiar

Umbilo

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"it help desk jobs" in South Africa

it help desk jobs in South Africa (38 results)

Results for it help desk jobs in "it help desk jobs" in South Africa in South Africa