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1
Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).This position reports to the operations manager.
Responsibilities:1. Ensuring that projects are produced in a correct, cost effective and timely manner2. Ensuring that projects are in alignment with specifications and quality requirements3. Scope project requirements and prepare budget4. Develop detailed project plans and monitor progress5. Develop support documentation including risk logs and requirement specifications6. Communicate with the team and ensure members are on board with delegated tasks7. Seek opportunities for improvement and suggest new projects8. Highlight potential risks or malfunctions and act proactively to resolve issues9. Planning digital campaigns from the initial stages through to final delivery10.Keeping KPIs and project milestones11.Forming strong relationships with clients12.Updating key stakeholders on project status13.Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes14.Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:1. Can identify the core of client brief and provide direction to development across senior production team members2. Working knowledge of budgets, forecasting and metrics
3. Minimum of 5 years experience in Digital Production management4. Delivering the numbers (chasing the coin)5. Assign & schedule project tasks6. Prepare & monitor project schedules & budgets7. Contribute to client proposals & quotes8. Assess and evaluate project success9. Proven work experience as a digital project manager10.Hands on experience with project management software11.Understanding of SEO and Google Analytics12.Solid technical background with an ability to address accessibility and compatibility issues13.Excellent organization and time management skills14.Communication and team management skills15.BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTk4OTExMTQ/c291cmNlPWd1bXRyZWU=&jid=377168&xid=199891114
8h
1
My client is looking for Customer Service to work from home
Requirements
1-year unbroken service in an International Industry or
1 year in a Financial Insurance Industry or
Strong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Must have active fibre line or area must be fibre ready
Training can be up to 12 weeks (paid training)
Working hours between 3 pm and 6 am (9-hour shift)
Must be available immediately
Offering
Salary R6500+5% towards provident fund+ R764 towards medical aid + R600 fibre contribution (only kicks in after they work from home)
Incentives are paid to top performers
Transport provided only drop off
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTgwMDE4ODM/c291cmNlPWd1bXRyZWU=&jid=377172&xid=758001883
8h
1
SavedSave
With a stunning selection of brands in the form of hotels, vibrant bars, spas and boutiques, our client is one of the trendiest hospitality groups in Cape Town, South Africa. They are looking for a Marketing Coordinator to join their creative team.
DUTIES WILL INCLUDE
Menu updates: co-ordinating all suppliers up to deliveryEvents & Activations: Assist with conceptualisation of Events & ActivationsExecute the marketing campaign around any event or campaign and set up a tracking system for all marketing initiativesRequesting quotes from external suppliers and submitting for approvalFollow-up on deadlines with suppliersOversee the reviews to ensure that all is responded to timeouslyMarket research and evaluating market trendsWebsite Updates (outsourced): Copy / content updates, Menu updates & promotions
REQUIREMENTS
Marketing background in a similar environmentAble to multi-taskGood communication skillsVery computer literate – comfortable with technologyEnergetic and willing to go the extra mile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU3MzQ0ODE3P3NvdXJjZT1ndW10cmVl&jid=1303213&xid=3357344817
8h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excell...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQzNTUyNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1296771&xid=53435526
8h
1
Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
8h
1
SavedSave
About the role
Are you up for a completely different kind of challenge?
Our client is recruiting for a PPC strategist to work with our PPC and Customer Success Management teams, working across multiple brands. The key performance area for this role will be to design and deliver exceptional PPC journeys and results for our customers, working hand in hand with a dedicated team of Amazon campaign specialists and custom paid PPC services within the agreed strategy for that client. The role coordinates with both the digital strategy and client success manager teams to create fully integrated marketing plans for clients.
Key responsibilities
Develop exceptional paid campaigns strategies for Amazon by understanding our clients’ business objectives and their brand, and participating in client onboardingImplement these strategies by leading a team of PPC specialists and by working closely with client success managers and our content & creative teamsLead the team in undertaking daily campaign management and monitoring, ensuring highest standards are followed especially with respect to budget management, pacing, monitoring, and reportingProvide training and mentorship, implement best management practices, and ensure outstanding use of the company’s PPC automation software, PacvueProduce dashboards and reports for internal and client consumption, on a daily / weekly / monthly basis, that generate insights, calculate agreed KPIs, and provide recommendations for campaigns adjustment and optimisationDevelop projections with client success managers and understand the tools used to build theseProactively bring new ideas forward to improve our results and campaign performanceManage key accounts within the Campaigns team where highest levels of performance are expectedDevelop a strong understanding of the products, competition, industry, marketing goals and objectives of each of our customersDevelop a deep understanding of the mechanics of Amazon PPC, and any new products and service offeringsPlan the introduction of these new products and service offerings into the Campaigns teamDevelop and improve business processes and operating procedures for the Campaigns team, and ensure quality in our products and performance throughoutAttend customer meetings with customer success managers, if requiredConstantly innovate and keep abreast of opportunities for the company and our clients in the paid advertising space within the Amazon environmentUse ad attribution to push traffic to Amazon listingsParticipat...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzOTc1MTQ0P3NvdXJjZT1ndW10cmVl&jid=377303&xid=2313975144
8h
1
The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:\
Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile?
Qualification:
Matric certificate –?with maths?(minimum standard grade or above)??Tertiary certificate in Travel & Tourism/hospitality.??
?
Experience:
Min 5 years’ experience at a?Senior?level in Reservations.??Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.?Computer Literate (Microsoft Office, email, Internet)?Proven English literacy.??Working knowledge of?TourPlan?and WISH or similar booking/operating system.?General destination knowledge on Southern & East Africa.??Personal and work travel experience in Southern and East Africa.??Problem solver and good with guest interaction??Excellent attention to detail.??
?
Skills:??
Excellent communication skills both written and oral, in English.??Foreign language skills advantageous??Ability to multitask and ensure good time-management?Extremely proactive with an outgoing, charismatic, and approachable character.
?
Personal Abilities:????
Creative, organized, and excellent communication skills. Ability to work under ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NTYyNDIxMzI/c291cmNlPWd1bXRyZWU=&jid=1305130&xid=956242132
8h
1
SavedSave
ABOUT THE POSITION
Youre entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. Youre creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and youre able to strategically grow a marketing department!
Yes, here it comes… WERE LOOKING FOR YOU!
As Head of Marketing of this scale-up, youre responsible for the creation and execution of the marketing strategy. The marketing team (4 FTEs & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.
YOU ARE RESPONSIBLE FOR
Marketing funnel: from engagements (on- and offline) to requesting a bookingTargets: supplying enough leads to the sales team to achieve the growth targetsReports: giving the team weekly insight into the marketing statisticsManagement of your own team as well as being part of the MTStrategy: developing new strategies together with management on how to tap into new markets
WHO ARE YOU?
Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)Socially skilled: With the growth of the company, the marketing team that you manage will also grow quicklyStrategic mastermind: Foresight and predictive abilityData-driven: The choices you make are supported by data and metrics are great friends of yoursSelf-reliant and curious: You are not dependent on expensive advisors/executors to get something donePassion for travel and you feel our product perfectlyPre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own)
OUR OFFER
Work that doesnt feel like work: youre going to work for ~30 more years, better enjoy it!Entrepreneurship: leading and growing your company too!Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNjI1NjU0P3NvdXJjZT1ndW10cmVl&jid=1156164&xid=1352625654
8h
1
An exciting opportunity exists for a candidate to join our Finance team to drive our company’s financial analysis and forecasting agenda.
The Financial Planning Analyst position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with the ad hoc financial reporting and analysis working with the BI team. Forecasting and reporting are reviewed with senior leadership to provide guidance on opportunities, and risks, and to support key business decisions.
The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analyzing, and presenting financial data and analysis.
Responsibilities:
End-to-end ownership of forecast/budgeting performance, and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisionsForward planning – All financial and key performance indicator results associated with forecasts, budgets, and longer-term outlooks, including analysis and presentationsReviewing performance – Preparation of monthly/quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to senior management
Maintain monthly KPIs for and provide timely advice on finance/business-related decisionsAssisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures/operationsKeeping informed of regulatory requirements and best practices in business planning and management accountingEnsuring that financial management policies and procedures adhere to internal and external standardsEngage with business HOD’s in the various strategic projects being undertaken in their respective areas to ensure projects are delivered as per planned timelinesDevelop, maintain, and distribute financial models as requiredAssist/prepare ad-hoc consolidated financial information and/or reports requested by executive management
Person Profile:
The successful candidate will be required to have the following skills and experience:
CA/CIMA/ACCA/ACA qualified (or equivalent), 3+ years’ experience in a similar roleProven track record of developing and implementing budget/forecasting models, including cash flow managementAdvanced financial modeling skillsGood knowledge of accounting principlesExpert in Microsoft Office applications, especially Excel with some experience in PowerPoint...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjIwOTE5NzMzP3NvdXJjZT1ndW10cmVl&jid=1305131&xid=1620919733
8h
1
Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.
This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.
Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.
Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).
This position reports to the operations manager.
Responsibilities:
Ensuring that projects are produced in a correct, cost effective and timely manner
Ensuring that projects are in alignment with specifications and quality requirements
Scope project requirements and prepare budget
Develop detailed project plans and monitor progress
Develop support documentation including risk logs and requirement specifications
Communicate with the team and ensure members are on board with delegated tasks
Seek opportunities for improvement and suggest new projects
Highlight potential risks or malfunctions and act proactively to resolve issues
Planning digital campaigns from the initial stages through to final delivery
Keeping KPIs and project milestones
Forming strong relationships with clients
Updating key stakeholders on project status
Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes
Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:
Can identify the core of client brief and provide direction to development across senior production team members
Working knowledge of budgets, forecasting and metrics
Minimum of 5 years experience in Digital Production management
Delivering the numbers (chasing the coin)
Assign & schedule project tasks
Prepare & monitor project schedules & budgets
Contribute to client proposals & quotes
Assess and evaluate project success
Proven work experience as a digital project manager
Hands on experience with project management software
Understanding of SEO and Google Analytics
Solid technical background with an ability to address accessibility and compatibility issues
Excellent organization and time management skills
Communication and team management skills
BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDQ0OTk4NDU/c291cmNlPWd1bXRyZWU=&jid=377176&xid=844499845
8h
1
Job Role
Tanzania head guide, trainer and walking guide, reporting to the Country GM / Group Training Manager as the head of the guiding and guide training team. Duties include managing and assessing Tanzanian guides, walking guests, mentoring walking guides, and training all guides throughout the year as well as during the annual training time.
Training responsibilities
Ensure that quality of guiding in the company continuously improvesDevelop training program within existing framework of company guide training to ensure compliance with overall company goals and targets
Develop operating procedures for all activities, a day in the life of a guide, training manuals and checklistsTrain guides in all our TZ camps to be able to successfully and safely offer all relevant activities / experiences. Drive, walk, bird, fly camp, boat, as well as host and entertainhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODE4MjA2MTc2P3NvdXJjZT1ndW10cmVl&jid=1418199&xid=2818206176
8h
1
We looking for an excellent Asset Manager for George Western Cape Location
Essential Functions
Asset & Inventory Management (Validation and ask respective team to update the database on regular basis)FAR reconciliation procured wise / deployed wise as and when requiredKeeping track on RFH Assets (Desktop/Laptop/TFT/JIO Dongles)
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
Good understanding of Networking, Systems, Voice and business applications.
Process Specific Skills
Ability to interface and communicate at all levels within the company and Client organizations.Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
Strong verbal and written communication skillsStrong customer service orientation ability to connect with global customers and work with Global teams.Good listening and consultative skills.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Bcom or relevant degreeMinimum 1 year relevant experience in Asset Management/ IT Software ManagementWillingness to work in a 24 x 7 environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTQyMTc4MzM4P3NvdXJjZT1ndW10cmVl&jid=1508290&xid=3542178338
8h
1
SavedSave
QUALIFICATIONS NEEDED
Diploma in Electrical Engineering or equivalent
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
4 to 5 years relevant experience within a vaccine / biotech industry or equivalentSpecific machinery understanding and operational manufacturing experience within a similar environmentSound technical ability and hands on approach on maintenance activitiesExperience in having faced successfully local and international quality audits would be advantageous
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Ensure Utilities are maintained and servicedResponsible for monitoring of all systems that operate 24/7 and will be primarily responsible to respond to a breakdownEnsure service providers adhere to cGMP and Bio-safetyDraft and update relevant departmental SOP’s (Standard Operating Procedures) timeouslyUnderstanding on the principals of PLC’s, VFD’s, HMI’s and safety circuitsRead control panel electrical diagrams and correlate to installed partsTroubleshoot and fault find on control circuits and be able to find solutions to solve current issues or prevent future issues from occurringPerforms complex technical functions in support of engineering activities such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electromechanical components and systems, experimental design circuitry, prototype models or specialized test equipmentWorks from schematics, diagrams, written and verbal instructionsConduct complex engineering tests to collect design data or assist in general research workAssist in the development of electronic equipmentAdjust and replace defective or improperly functioning circuitry and electronics components, using hand toolsRepair or modify cables and equipment returned by operational users or by personnel in the associated test and development areasAssemble experimental circuitry or complete prototype model according to engineering instructions, technical manuals, and knowledge of electronic systems and componentsRecommend changes in circuitry or installation specifications to simplify assembly and maintenanceAnalyse and interpret test dataAdjust, calibrate, align, and modify circuitry and components and records effects on unit performanceWrite technical reports and develop charts, graphs, and schematics to describe and illustrate system consideration by engineers in broader determinations affecting system design and proceduresUpgrade software and running software tests on existing electronic systemsMaintain detailed records of validity tests and upgrades perfo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDM4MDA3NzM0P3NvdXJjZT1ndW10cmVl&jid=370514&xid=3438007734
8h
1
SavedSave
Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTM0MzI5OTE2P3NvdXJjZT1ndW10cmVl&jid=1295736&xid=4134329916
8h
1
Als primäre Anlaufstelle für unsere Kunden bist du der Profi...
im Vervollständigen von Mandanten- Informationen, -Daten und -Dokumentenin fachlicher Beratung bei Inbound-Calls zur Verständlichkeit bei Rückfragendarin, den Hörer in die Hand zu nehmen und erfolgreich Leads in Mandanten zu verwandelnin der Bearbeitung und Beantwortung von E-Mails zu Themen rund um Rechtsschutz, Chancen auf Anspruch und Erstberatungim Feingefühl für Belange des Kunden bei der Nachakquisein der digitalen Erfassung, Verwaltung und Pflege von Dokumenten und Datenpoolsim umfassenden hoch-qualitativen Service bis zur absoluten Kundenzufriedenheit
Wann du zu uns passt.
Neben dem notwendigen cultural fit, bist du genau richtig, wenn..
du rechtlich befugt bist in Südafrika zu arbeiten, weil du über eine südafrikanische Staatsbürgerschaft oder Permanent Residency verfügstdu sehr gute Deutsch (Muttersprache) und Englisch- Kenntnisse hastKommunikation in Wort und Schrift keine Stärke sondern eine Waffe in deinen Händen istdeine Begeisterungsfähigkeit ansteckend istHerausforderungen für dich ein Grund zur Freude sinddu mit Kunden ebenso professionell wie auch freundschaftlich umgehstdu die Fähigkeit besitzt, auch neutrale Informationen spannend und aufregend zu machenEinfühlungsvermögen und Empathie Fähigkeiten sind, die du nicht anwenden musst, sondern gar nicht erst ablegen kannstdu technisches Verständnis mitbringstdu verstanden hast, wie Selbstbewusstsein und Teamwork zusammengehören
Was du von uns hast.
Bei uns bist du Mensch, und keine Nummer! Werde ein Teil von uns und freue dich auf...
ein junges, smartes und agiles Teamein cooles, hippes Office in der Innenstadt Kapstadts mit Rooftop, Bar und Fokus auf gute Flat Whiteseine attraktive, marktgerechte Vergütungsemi-flexible Arbeitszeitenkeine Nachtschicht & freie Wochenendenüberdurchschnittliche Anzahl an bezahlten UrlaubstagenExtras für das richtige Mindset, wie Yoga- und Gym- Sessions
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDMzNTQyNTc/c291cmNlPWd1bXRyZWU=&jid=377175&xid=103354257
8h
1
Job Purpose
Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goals
Operations
Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processesFollow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessions
Product
Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan
Financial
Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips, including hosting agents at times
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should y...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODgyMTgzMzg3P3NvdXJjZT1ndW10cmVl&jid=1484495&xid=2882183387
8h
1
Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTkyMDUzMzI/c291cmNlPWd1bXRyZWU=&jid=370509&xid=359205332
8h
1
SavedSave
A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.
Start date - ASAP
Qualifications and experience:
Matric or High School equivalentDutch language skills - Work ProficiencyInbound Call Centre experience advantageousPrevious E-Commerce experience advantageous
Competencies:
Excellent language skills in Dutch (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ2Mzk0OTc2P3NvdXJjZT1ndW10cmVl&jid=370507&xid=2846394976
8h
1
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa and SouthernKnowledge of East Africa advantageousA willingness and aptitude to learnFluent Spanish - written and spoken (mother tongue professional working proficiency)
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 2 years previous inbound tour consulting experience required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU2NTYwMzcyP3NvdXJjZT1ndW10cmVl&jid=1418194&xid=3756560372
8h
1
Role
Over the last few years, our client has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the marketplace. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is twofold:
Provide systems training on the various platforms and software solutions that the business uses
Help drive a culture that embraces the use of technology in the business.
A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and in terms of staff understanding how what they are being trained on contributes towards the greater business objectives
Responsibilities
Responsible for driving and facilitating all our clients Window training within the business.Work closely with the Head of Reservations, Reservations Managers & Operations Managers to drive a targeted Window training program within the reservations team.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training.Work closely with the sales team to ensure that they understand the basic workings of the Window and are in turn, able to train agents on how to make the most of the Window so as to create efficiencies both in their business and in ours.Where required, facilitate external training on our Clients Window.Responsible for training new staff on how to use our clients Window.
Training
Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents.Where required, assist with external training on the itrvl platform.Responsible for training new staff on itrvl.
Internal systems trainingWork closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to:MS TeamsSharepointMS OutlookMS OfficeMS OneDriveMimecastZoomWebinar softwarePipeDrive where applicableQlikviewFacilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed.Provide training on general IT protocols such as filing protocols, ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA2MTQwNzI/c291cmNlPWd1bXRyZWU=&jid=1316488&xid=300614072
8h
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