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Results for General Worker Jobs in Northern Cape in Northern Cape
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Job Purpose
Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goals
Operations
Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processesFollow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessions
Product
Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan
Financial
Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips, including hosting agents at times
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should y...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODgyMTgzMzg3P3NvdXJjZT1ndW10cmVl&jid=1484495&xid=2882183387
4mo
ABC Worldwide
1
Areas of Responsibility
Camp Management
Responsibility for the Guest Experience while travelling in the campResponsibility for the management of your camp within the minimum standards of the companyResponsibility for the financial performance of the campResponsibility for the welfare, safety and management of all staff employed within the campResponsible for implementation of the company environmental and social standards in the camp
Guest Experience
Ensure that a service which exceeds their expectation is always offered to guests travelling in the campConstantly develop and improve on the activities and guest experience in the campEnsure standards are in place for the camp as defined by the company brandingEnsure that the standards are constantly adhered to and maintained in the campManage the service delivery concept in camp
Administration
Manage the camps performance against the agreed annual budgetsManage the order process as defined by procurement proceduresOverall responsibility for all expenses incurred and goods received in the campEnsure correct financial process are in place in the campEnsure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulatedEnsure corrective management of all camp assets including those in the staff village
Human Resources
Ensure employment of suitable junior staff in campEnsure all company HR policies are followed in campEmployment proceduresCounselling and disciplinary proceduresPolicies and proceduresEnsure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulatedEnsure succession planning for your camp with assistance from CM and/or HREnsure a process of evaluation is implemented for all camp staff to monitor performance and fair pay processEnsure the ongoing training of the camp staff to ensure adherence to the company standards as well as their personal development
Environment
Ensure that the camp operates in compliance with the environmental policies of the companyEnsure that the environmental strategy is implemented in the camp as defined
Social
Ensure that the camp operates in compliance with the social policies of the companyEnsure that the social strategy is implemented in the camp as defined
Safety and Hygiene
Manage all...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk0NDI4ODM5P3NvdXJjZT1ndW10cmVl&jid=1484492&xid=3794428839
4mo
ABC Worldwide
1
Responsibilities
Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departmentsEnsure that regular stock takes are conductedCirculate throughout all restaurants and bar areas maintaining a high profile with customers and staffTo carry out or ensure that regular On-the-Job Training is taking place to agreed standardsEnsure that staffing levels are correct and to agreed standards and are not exceeded without prior consultationEnsure that company and statutory food hygiene standards are maintained in all areasAttend timeously to customer complaintsEnsure that reports and administration requirements are timeously submittedEnsure that the Back of the House Department operates effectively and efficientlyHold regular performance appraisals, identifying areas for development and training needsTo ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standardsEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis and menu costingEnsure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customersEnsure that bars and cloakrooms are clean and stocked with the stipulated requirements
Minimum Requirements
A minimum of High School diploma is requiredA food related diploma or certification3 to 5 years related experience, or equivalent combination of education and experience is preferredAble to work a flexible schedule including evenings, weekends, and holidaysAbility to read, write and comprehend simple instructions, short correspondence, and memosExcellent computer literacy skillsProficient in written and spoken EnglishMust have a driver’s license
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDMyMjU2MjE1P3NvdXJjZT1ndW10cmVl&jid=1484493&xid=4032256215
4mo
ABC Worldwide
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