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Job purpose: The purpose of this role is to act as a single point of contact for our clients staff, clients, and vendors, providing technical support, guidance, and end to end ownership of ITIL aligned Service Desk processes (Incident, Service, Change and Problem Management).Duties: To log all calls and requests (received via telephone, email or any other medium) on the call management systemTo ensure the relevant call queue is managed efficiently and effectively thereby minimising breaches of core-agreed Service Level AgreementsTo provide technical support to internal customers resolving a high proportion of calls at first point of contactTo demonstrate excellent customer service (soft) skills alwaysTo allocate those calls that cannot be fixed at first point of contact to the appropriate support functions within IT thereby facilitating efficient resolutionArrange for external support where problems cannot be resolved internally, and the appropriate third-party agreements are in place.Be the touch point for all queries regarding policies, procedures and processes governing IT and its relationship with the business.Facilitate the practice of, and ensure adherence to, all policies, processes and procedures in place governing service management and deliveryProactively demonstrate commitment to the team ethosFacilitate building a positive relationship with the customer baseTake ownership of additional tasks, or projects, pertaining to improved service management and deliveryBe an application expert in respect of the call management systemAssess which support function incoming calls/requests should be allocated toEither attempt to resolve an issue or refer it to 2nd line support given time pressures and the scope to ramifications of. errorApprove or reject customer requests given the requirements of existing policies e.g., security.Escalate (or not) calls to management given their potential impactAssess the priority of each call/request as it comes inAssess the efficiency of existing processes governing customer interaction with IT.Assess the need for new processes governing customer interaction with IT. Essential requirements 2 years - Help/Service Desk experienceITSM Service Desk Tool experienceO365 Experience managing usersgroups.Good problem solving and troubleshooting skills.Strong communication skills, both oral and writtenFriendly, approachable, and helpful with good customer service skillsExcellent telephone manners with an understanding of the principles of call management and associated softwareStrong working knowledge of core systems and applications e.g. https://www.jobplacements.com/Jobs/A/1st-Line-Support-1181966-Job-Search-6-10-2025-11-51-16-AM.asp?sid=gumtree

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Greyville

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Key Focus:Plan, source, develop, facilitate, and evaluate training and development interventions.Oversee the Groups development portfolio, change management, organisational development, implementing best practice, emerging opportunities, supporting changing business needs, and/or individual career growth and advancement.Minimum Job Requirements:Honours Degree in Human Resource Management, OD, Industrial Organisation Psychology.Certificate in Project Management.Registered as an Industrial Organisational Psychologist/Psychometrist, a strong advantage.Min. 8 to 10 years experience in a similar role, within a manufacturing environment.Registered with HPCSA, SIOPSA or SABPP an added advantage, as is a Certification on Psychometric Assessments.Relevant Experience:Proven track record in building organisational capability through development practices.Previous experience as an organisational appointed Skills Development Facilitator.Seasoned in meeting requirements related to BBBEE/WSP/ATR/EE/SETA/Industry forums and DoL/internal audits.Clear history of being a Development Specialist within people development.Experience in managing an organisational learning budget.Adept with leading and implementing programmatic change initiatives.Proven experience in Organisational Development and/or Design practice. Familiarity with agile methods an advantage.Highly collaborative and approachable team member with strong soft skill and ability to lead a team. Excellent stakeholder management.Experience in managing Senior Managers.High level of organisation, attention to detail, professionalism, and reliability.Ability to prioritise and manage work in a fast-paced environment across multiple projects and work streams with competing time/resource demands.Key Performance Areas:Report to the Head of HR:Contribute to the business strategy by identifying, prioritising, and building people capabilities, behaviours, and structures.Lead the development of innovative OD and L&D projects, programmes, and initiatives.Provide direction and leadership in the development and implementation of change management processes.Lead the team to deliver a comprehensive service to wider business and the HRBP Teams.Develop, initiate, and maintain effective programs for talent development, retention, promotion, and succession planning.Develop, implement, and maintain customised leadership offerings.Identify high potential employees across all levels (new and existing) within the business and ensure development is in place to drive business sustainability.Drive culture transformation interventions and practices.Lead the https://www.executiveplacements.com/Jobs/P/People-Development-Manager-1192853-Job-Search-06-08-2025-10-43-27-AM.asp?sid=gumtree

Executive Placements

Greyville

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Job Title: High School PrincipalLocation: Durban, KwaZulu-Natal, South AfricaReports to: Education DepartmentType: Full-Time, PermanentJob Summary:We are seeking an experienced, visionary, and dynamic High School Principal to lead our secondary school in Durban. The successful candidate will be responsible for overall leadership, academic excellence, staff development, student discipline, and the effective administration of the school. The principal will ensure compliance with the policies and guidelines of the Department of Basic Education and maintain a nurturing, inclusive, and high-performing school culture. Key Responsibilities:Leadership & StrategyProvide strategic direction and leadership to the school in line with national and provincial educational goals. Lead the development and implementation of the school improvement plan (SIP). Promote a culture of high expectations and continuous improvement. Academic OversightMonitor and improve academic performance across grades 812. Ensure effective curriculum delivery as per CAPS guidelines. Facilitate implementation of enrichment and remedial programmes. Staff ManagementRecruit, develop, and evaluate teaching and non-teaching staff. Foster a collaborative and supportive work environment. Coordinate professional development aligned with current educational trends. Learner Development & DisciplinePromote learner discipline and adherence to the school code of conduct. Champion initiatives to enhance learner well-being, inclusion, and safety. Support holistic development through extracurricular and leadership programmes. Administrative & Financial ManagementOversee day-to-day operations and resource management. Ensure financial accountability and prepare budgets in collaboration with the SGB. Ensure compliance with departmental policies and procedures. Stakeholder EngagementBuild strong relationships with parents, the School Governing Body, community members, and the Department of Education. Communicate effectively with all stakeholders to build support and trust. Represent the school in professional and community forums. Minimum Requirements:Bachelors Degree in Education (B.Ed or equivalent); a Postgraduate qualification in Education Management is an advantage. Valid SACE registration. At least 710 years of teaching experience, with a minimum of 5 years in a senior Deputy Principal, HOD).5 years of Maths educator at high school levelHigh school marking is an advantage Excellent organisational, interpersonal, and communication skills. Desired Competencies:Pr https://www.jobplacements.com/Jobs/H/High-School-Principal-1192906-Job-Search-6-9-2025-4-54-24-AM.asp?sid=gumtree

Job Placements

Greyville

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About this role:A Quality Oversight Officer monitors and improves all aspects pertaining to collections across the organization. They ensureCall Centre Agents are able to provide a professional service to our debtors by continually monitoring and identifying gapswithin the current process against the set quality standards.Minimum requirements (Qualification sand Experience)Grade 12/MatricRelevant Call Centre Certificate/Diploma (addedadvantage)1-2 years’ experience in a Call Centre environment2-3 years’ experience in a Collections environmentCoaching and facilitation training experience (addedadvantage)Good written and verbal communicationProficiency in MS Office (Advantageous)Must be fluent in English and one additional officiallanguageProficiency in MS Office and ExcelKey Responsibilities:Monitoring and improving all aspects pertaining to collections across the organisation i.e.collections processes, systems, training and information.Managing the quality control of Call Centre Agents per month by conducting quality controlaudits.Auditing accounts by listening, evaluating and assessing call against information captured onthe Cheetah system as per the quality control sheet.Documenting quality findings and drawing up a quality plan in order to feed back to the CallCentre Agents.Presenting all training issues to the Call Centre Portfolio Manager and the Quality AssuranceManage. Preparing and planning for the specific coaching session that is required to take place with theCall Centre Agent i.e. logistics etc.Administering quality staff files by preparing files for the Call Centre Agents who will beaudited and coached.Providing productivity reports to the Quality Manager within agreed timelines and ensure thatreports contain the following information:DateQuality Coach nameNumber of one-on-one coaching sessionsNumber of actual staff coachedWork station checklistCheetah checklistCollating call audit and coaching documents and submit to Management as and when theaudit is completed and signed ofAssisting with monthly branch evaluations, additional tasks and special projects as and whenrequired by ManagementConducting group facilitation sessions as and when requiredSkills:Coaching and development skillsConflict management skillsFacilitation skills https://www.jobplacements.com/Jobs/Q/Quality-Oversight-Officer-1188708-Job-Search-05-26-2025-02-00-13-AM.asp?sid=gumtree

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Greyville

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The benefits offered to business enterprises operating within the Dube TradePort SEZ are aimed at fostering business growth and attracting investments. Some of these benefits include:1. Fiscal incentives: The Dube TradePort SEZ provides various fiscal incentives to eligible businesses, such as tax breaks, reduced corporate tax rates, and accelerated depreciation allowances. These incentives help to reduce operating costs and improve the profitability of businesses.2. Customs incentives: The SEZ offers customs incentives, including duty-free importation of raw materials, components, and machinery for production purposes. This enables businesses to access necessary inputs without the burden of import duties, thus lowering production costs.3. Integrated logistics facilities: Dube TradePort SEZ provides world-class logistics infrastructure, including an international airport, cargo terminals, warehousing facilities, and efficient transportation networks. These integrated logistics facilities support businesses in streamlining their supply chains, reducing transportation costs, and enhancing overall efficiency.4. Government support: The Department of Trade and Industry (dti) and the South African Revenue Services (SARS) actively support the operations of the Dube TradePort SEZ. This support ensures a conducive business environment, facilitates regulatory compliance, and provides assistance with trade-related matters.5. Market access: By operating within the SEZ, businesses gain access to both domestic and international markets. The SEZs strategic location near the King Shaka International Airport and the Durban harbor enables businesses to efficiently export their products and reach global markets.6. Industry competitiveness and resource beneficiation: The key objectives of the Dube TradePort SEZ include enhancing the competitiveness of KwaZulu-Natals manufacturing sector and promoting resource beneficiation. The SEZ provides an environment where businesses can add value to raw materials and resources, thus fostering local industry growth and economic development.7. Employment creation: The Dube TradePort SEZ generates employment opportunities through the establishment and expansion of businesses. The growth of industries within the SEZ leads to the creation of new jobs, contributing to local job creation and economic empowerment.Overall, the Dube TradePort SEZ aims to support businesses in increasing their value-added production, promoting local industry growth, attracting investments, and facilitating trade. Through its comprehensive range of incentives and infrastructure, it creates a favorable environment for businesses to thrive, contribute to the economy, and create employment opportunities.Targeted priority sectors include:- Aerospace and aviation-linked manufacturing and related services;- Agriculture and agroprocessing, including horticulture, aquaculture, and floriculture;- Electronics manufac...Property Reference #: CL1608Agent Details:Loy de JagerUpside PropertiesSuite 1The Corals 7 Campbell DriveUmhlanga 4319

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The benefits offered to business enterprises operating within the Dube TradePort SEZ are aimed at fostering business growth and attracting investments. Some of these benefits include:1. Fiscal incentives: The Dube TradePort SEZ provides various fiscal incentives to eligible businesses, such as tax breaks, reduced corporate tax rates, and accelerated depreciation allowances. These incentives help to reduce operating costs and improve the profitability of businesses.2. Customs incentives: The SEZ offers customs incentives, including duty-free importation of raw materials, components, and machinery for production purposes. This enables businesses to access necessary inputs without the burden of import duties, thus lowering production costs.3. Integrated logistics facilities: Dube TradePort SEZ provides world-class logistics infrastructure, including an international airport, cargo terminals, warehousing facilities, and efficient transportation networks. These integrated logistics facilities support businesses in streamlining their supply chains, reducing transportation costs, and enhancing overall efficiency.4. Government support: The Department of Trade and Industry (dti) and the South African Revenue Services (SARS) actively support the operations of the Dube TradePort SEZ. This support ensures a conducive business environment, facilitates regulatory compliance, and provides assistance with trade-related matters.5. Market access: By operating within the SEZ, businesses gain access to both domestic and international markets. The SEZs strategic location near the King Shaka International Airport and the Durban harbor enables businesses to efficiently export their products and reach global markets.6. Industry competitiveness and resource beneficiation: The key objectives of the Dube TradePort SEZ include enhancing the competitiveness of KwaZulu-Natals manufacturing sector and promoting resource beneficiation. The SEZ provides an environment where businesses can add value to raw materials and resources, thus fostering local industry growth and economic development.7. Employment creation: The Dube TradePort SEZ generates employment opportunities through the establishment and expansion of businesses. The growth of industries within the SEZ leads to the creation of new jobs, contributing to local job creation and economic empowerment.Overall, the Dube TradePort SEZ aims to support businesses in increasing their value-added production, promoting local industry growth, attracting investments, and facilitating trade. Through its comprehensive range of incentives and infrastructure, it creates a favorable environment for businesses to thrive, contribute to the economy, and create employment opportunities.Targeted priority sectors include:- Aerospace and aviation-linked manufacturing and related services;- Agriculture and agroprocessing, including horticulture, aquaculture, and floriculture;- Electronics manufac...Property Reference #: CL1607Agent Details:Loy de JagerUpside PropertiesSuite 1The Corals 7 Campbell DriveUmhlanga 4319

Upside Properties

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The benefits offered to business enterprises operating within the Dube TradePort SEZ are aimed at fostering business growth and attracting investments. Some of these benefits include:1. Fiscal incentives: The Dube TradePort SEZ provides various fiscal incentives to eligible businesses, such as tax breaks, reduced corporate tax rates, and accelerated depreciation allowances. These incentives help to reduce operating costs and improve the profitability of businesses.2. Customs incentives: The SEZ offers customs incentives, including duty-free importation of raw materials, components, and machinery for production purposes. This enables businesses to access necessary inputs without the burden of import duties, thus lowering production costs.3. Integrated logistics facilities: Dube TradePort SEZ provides world-class logistics infrastructure, including an international airport, cargo terminals, warehousing facilities, and efficient transportation networks. These integrated logistics facilities support businesses in streamlining their supply chains, reducing transportation costs, and enhancing overall efficiency.4. Government support: The Department of Trade and Industry (dti) and the South African Revenue Services (SARS) actively support the operations of the Dube TradePort SEZ. This support ensures a conducive business environment, facilitates regulatory compliance, and provides assistance with trade-related matters.5. Market access: By operating within the SEZ, businesses gain access to both domestic and international markets. The SEZs strategic location near the King Shaka International Airport and the Durban harbor enables businesses to efficiently export their products and reach global markets.6. Industry competitiveness and resource beneficiation: The key objectives of the Dube TradePort SEZ include enhancing the competitiveness of KwaZulu-Natals manufacturing sector and promoting resource beneficiation. The SEZ provides an environment where businesses can add value to raw materials and resources, thus fostering local industry growth and economic development.7. Employment creation: The Dube TradePort SEZ generates employment opportunities through the establishment and expansion of businesses. The growth of industries within the SEZ leads to the creation of new jobs, contributing to local job creation and economic empowerment.Overall, the Dube TradePort SEZ aims to support businesses in increasing their value-added production, promoting local industry growth, attracting investments, and facilitating trade. Through its comprehensive range of incentives and infrastructure, it creates a favorable environment for businesses to thrive, contribute to the economy, and create employment opportunities.Targeted priority sectors include:- Aerospace and aviation-linked manufacturing and related services;- Agriculture and agroprocessing, including horticulture, aquaculture, and floriculture;- Electronics manufac...Property Reference #: CL1604Agent Details:Loy de JagerUpside PropertiesSuite 1The Corals 7 Campbell DriveUmhlanga 4319

Upside Properties

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The benefits offered to business enterprises operating within the Dube TradePort SEZ are aimed at fostering business growth and attracting investments. Some of these benefits include:1. Fiscal incentives: The Dube TradePort SEZ provides various fiscal incentives to eligible businesses, such as tax breaks, reduced corporate tax rates, and accelerated depreciation allowances. These incentives help to reduce operating costs and improve the profitability of businesses.2. Customs incentives: The SEZ offers customs incentives, including duty-free importation of raw materials, components, and machinery for production purposes. This enables businesses to access necessary inputs without the burden of import duties, thus lowering production costs.3. Integrated logistics facilities: Dube TradePort SEZ provides world-class logistics infrastructure, including an international airport, cargo terminals, warehousing facilities, and efficient transportation networks. These integrated logistics facilities support businesses in streamlining their supply chains, reducing transportation costs, and enhancing overall efficiency.4. Government support: The Department of Trade and Industry (dti) and the South African Revenue Services (SARS) actively support the operations of the Dube TradePort SEZ. This support ensures a conducive business environment, facilitates regulatory compliance, and provides assistance with trade-related matters.5. Market access: By operating within the SEZ, businesses gain access to both domestic and international markets. The SEZs strategic location near the King Shaka International Airport and the Durban harbor enables businesses to efficiently export their products and reach global markets.6. Industry competitiveness and resource beneficiation: The key objectives of the Dube TradePort SEZ include enhancing the competitiveness of KwaZulu-Natals manufacturing sector and promoting resource beneficiation. The SEZ provides an environment where businesses can add value to raw materials and resources, thus fostering local industry growth and economic development.7. Employment creation: The Dube TradePort SEZ generates employment opportunities through the establishment and expansion of businesses. The growth of industries within the SEZ leads to the creation of new jobs, contributing to local job creation and economic empowerment.Overall, the Dube TradePort SEZ aims to support businesses in increasing their value-added production, promoting local industry growth, attracting investments, and facilitating trade. Through its comprehensive range of incentives and infrastructure, it creates a favorable environment for businesses to thrive, contribute to the economy, and create employment opportunities.Targeted priority sectors include:- Aerospace and aviation-linked manufacturing and related services;- Agriculture and agroprocessing, including horticulture, aquaculture, and floriculture;- Electronics manufac...Property Reference #: CL1606Agent Details:Loy de JagerUpside PropertiesSuite 1The Corals 7 Campbell DriveUmhlanga 4319

Upside Properties

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Program Coordinator - Imam Business Funding

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Position Overview:The Program Coordinator for Imam Business Funding is responsible for overseeing and managing a structured funding initiative designed to support Imams in launching and sustaining small businesses. This role ensures effective coordination, implementation, and monitoring of the program, promoting economic empowerment while maintaining alignment with the organization's broader objectives. Key ResponsibilitiesProject Management & Implementation:● Manage the application and selection process for business funding, ensuring transparency and adherence to program guidelines.● Provide guidance to participants in developing business plans and proposals.● Organize and facilitate interviews with the Economic Empowerment committee to evaluate business proposals.● Communicate approval decisions and guide beneficiaries through the funding process.● Develop training sessions to equip recipients with financial management skills and business operations best practices. Monitoring & Evaluation:● Track and document the progress of funded businesses, ensuring compliance with program requirements.● Maintain accurate records of financial transactions, reporting structures, andprogram impact assessments.● Conduct periodic check-ins, field visits, and data collection to measure business sustainability and growth.● Generate monthly and annual reports highlighting program outcomes, challenges, and areas for improvement.Administrative & Communication Support:● Maintain organized records, correspondence, and documentation related toprogram beneficiaries.● Communicate regularly with program participants via email, WhatsApp, and other platforms to provide updates, reminders, and support.● Coordinate meetings, training sessions, and feedback sessions with program participants and stakeholders.● Ensure that program policies, guidelines, and best practices are consistently upheld. Qualifications and Experience:● Bachelor’s degree in Business Administration, Project Management, SocialDevelopment, or a related field.● 2+ years of experience in program coordination, economic development, ornonprofit management.● Experience in monitoring and evaluation, impact assessment, and reporting.● Excellent organizational and project management skills with attention to detail.● Proficiency in Microsoft Office, Google Suite, and data management tools.● Ability to travel for field visits and program monitoring as needed.Preferred Skills and Competencies:● Experience working with faith-based organizations or community developmentprograms.● Knowledge of financial literacy and business mentoring methodologies.● Ability to work independently while collaborating effectively with a team.● Adaptability and problem-solving skills to navigate program challenges.

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Key Responsibilities:Â Supply & Demand Planning:Develop and implement robust supply and demand planning processes.Ensure accurate forecasting and inventory management to meet market demand.Collaborate with sales, marketing, and production teams to align forecasts with business objectives.Â Logistics Management:Oversee the logistics and distribution operations to ensure timely and cost-effective delivery of products.Manage relationships with logistics partners, negotiate contracts, and optimize transportation routes.Monitor and improve warehousing and distribution processes to enhance efficiency.Â Production Scheduling with MRP:Develop and maintain production schedules to meet demand forecasts and customer orders.Utilize MRP systems to ensure the efficient use of materials, labor, and equipment.Collaborate with production and operations teams to optimize manufacturing processes and resolve any scheduling conflicts.Â Exports:Manage the export operations, ensuring compliance with international trade regulations.Coordinate with customs brokers, freight forwarders, and other stakeholders to facilitate smooth export processes.Develop strategies to expand the companyâ??s presence in international markets.Â Customer Service:Ensure a high level of customer satisfaction by maintaining effective communication and resolving issues promptly.Implement customer service best practices to enhance the customer experience.Monitor customer feedback and develop action plans to address any concerns.Â Leadership and Team Development:Lead, mentor, and develop the supply chain team, fostering a culture of continuous improvement and excellence.Set performance objectives, conduct regular evaluations, and provide feedback and coaching.Promote collaboration and cross-functional teamwork within the organization.Â Continuous Improvement:Identify and implement best practices to optimize supply chain operations.Utilize data analysis and performance metrics to drive process improvements and operational efficiency.Stay abreast of industry trends and innovations to maintain a competitive edge.Â Qualifications:Â Bachelorâ??s degree in Supply Chain Management, Business Administration, or a related field; MBA or relevant advanced degree preferred.7+ years of experience in supply chain management within the FMCG industry, with a focus on supply and demand planning, logistics, procurement, and exports.Proven leadership experience with a track record of driving operational excellence and leading high-performing https://www.executiveplacements.com/Jobs/S/Supply-Chain-Lead-1174697-Job-Search-05-28-2025-00-00-00-AM.asp?sid=gumtree

14d

Executive Placements

Greyville

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Role name: Organization Manager Location: DurbanWorking hours: Mon - Fri 8 am - 17 pmOffice based role Main Outputs and Responsibilities Detailed DescriptionClient• Manage the OD team and proactively drive OD initiatives across levels in the organization with direction from L&D Head• Actively participate, contribute and influence the management in strategic development initiatives, deliberations and decisions in the areas of accountability and complexity• Provide professional and expert judgment in relation to Organisation development responsibilities• Remain informed and aware of relevant trends and innovation in the field of Organisation development, relevant to the organization. Consider how OD can support the strategic development of the organization and amend the HR products and services accordingly• Introduce and implement various initiatives to improve employee effectiveness• Establish a more systematic approach to talent development and succession planning practices• Develop and implement robust competency framework for the organization and lead development process including Development Centres for the talent pool across levels• Make ethical decisions and resolve problems within confines of delegated authority• Develop and drive competency-based and holistic feedback mechanisms (360 degree feedback, employee satisfaction surveys etc.)• Lead OD initiatives in the areas of value cascade, transformation, competency mapping, Team Building and other projects, based on organizational requirements• Designing & Executing Training Needs Analysis Tools• Identify coaching and training needs within the training and live environment• Design and develop learner and facilitator training material and documentation• Pro-actively get feedback from managers regarding the content of the training material i.e.: their training scores compared to on floor performance• Create brochures, training materials and develop multimedia visual aids and presentations• Assess impact of the training investments made within the Company• Partner with training vendors in order to deliver targeted training development programs• Provide reporting and analysis on key Organizational training data/metrics• Equip trainees with the skills needed to maximize every opportunity, with a professional and consistent approach• Coordinate Training logistics and data management• Design Conduct behavioral Training programs• Manage multiple accounts across various industries and geographies both internationally and locally• Introducing New Training methods like “Accelerated Learning Style” to improve knowledge retention• Defining measures of identified training parameters.• Developing Job Knowledge Evaluation Tools like https://www.jobplacements.com/Jobs/O/Organization-Manager-BPO-1189875-Job-Search-05-29-2025-02-00-18-AM.asp?sid=gumtree

14d

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Greyville

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"facilitator jobs" in Durban

facilitator jobs in Durban (29 results)

Results for facilitator jobs in "facilitator jobs" in Durban in Durban