Find Customer Service Jobs

Industry: SaaS / Beauty & Wellness Tech
Channel: Live Chat Support (B2C & B2B UK Market Focus)
Location: In office, Cape Town CBD
Language Requirement: Native or fluent Italian & professional-level English

Salary: R22,000 R30,000 per month (CTC)

Join a Fast-Growing Beauty & Wellness Tech Brand!

Are you passionate about customer experience, tech, and the beauty & wellness industry? Were looking for a proactive and personable Customer Services Representative fluent in Italian and English to lead live chat support for our growing SaaS platform.

This is your opportunity to work at the cutting edge of digital transformation, helping both end-users and business clients (salons, spas, beauty professionals) thrive using intuitive tech.

What Youll Be Doing

Live Chat Bot Management

• Operate and fine-tune our AI-powered live chat system (e.g. Intercom, Zendesk) for seamless customer journeys.
• Continuously improve chatbot flows, content, and decision trees based on feedback and usage patterns.
• Analyze customer engagement data to improve automation and reduce support friction.

Customer & B2B Client Support

• Handle real-time inquiries from individual users and business clients with accuracy, speed, and empathy.
• Support clients through onboarding, account setup, troubleshooting, and advanced platform features.
• Coordinate with our product and onboarding teams to resolve issues and optimize customer success.

Sales & Engagement

• Identify upsell and cross-sell opportunities during conversations.
• Assist with demo scheduling, lead qualification, and guiding prospects through their decision-making journey.
• Follow up with inactive users or recent interactions to boost reactivation and satisfaction.

Issue Resolution & Documentation

• Escalate technical issues where needed and ensure they are resolved in line with SLAs.
• Maintain knowledge base entries and tag patterns that could be automated or improved.

What Youll Need

Experience

• Minimum of 2 years in B2B outbound sales or client support, ideally in a SaaS or tech environment.

UK Market Knowledge (Essential)

• Hands-on experience supporting or selling to UK-based clients, with an understanding of local communication styles and expectations.

Sales Confidence

• Comfortable managing a full sales cycle: from initial contact and demoing to closing and onboarding.

Excellent Communication Skills

https://www.jobplacements.com/Jobs/I/Italian-Speaking-Customer-Services-Representative-1184804-Job-Search-5-13-2025-4-34-56-AM.asp?sid=gumtree

An international automotive OEM is looking for a Corporate Communications Manager to be based in JHB, Sandton

Brief Role Description

Position is responsible for planning and implementing external communication activities that positively position, promote, strengthen, and protect the reputation of the Group Africa, its brands as well as Sub Saharan Africa subsidiaries. The incumbent will also be responsible for developing plans and executing projects and initiatives that support the broader the companys corporate communications and marketing strategies. Additionally, this role will be responsible for media and public relations in South Africa and Sub-Saharan Africa

Possible Tasks within this Role

• Develop & manage corporate communication and media relations strategies.
• Identify challenges and emerging issues faced by the automotive sector, work with the leadership team to recognize internal and external communicationsopportunities and solutions and develop appropriate strategies to mitigate any future reputational risks.
• Manage corporate social media strategy leveraging media relations content and insights generated from social listening.
• Identify and implement partnerships & sponsorships opportunities with key entities, media and influencers to reach the company Group Africas business goals and corporate positioning in South Africa and Sub-Saharan Africa.
• Managing incidents and issues as they arise in the interest of protecting and building the companys reputation.
• Manage crisis communication plans by developing and implementing response to issues to protect the reputation of the company.
• Developing executive-level content and thought leadership from concept to writing.
• Developing and managing appropriate media strategies, tactical plans and content in relation to corporate announcements and events.
• Researching and writing effective corporate media releases.
• Arranging / supporting / facilitating media training for senior management & board of management.
• Provide strategic key media relations services to the organisation in support of building a cohesive and bold Pan-African reputation, narrative and story.

Skills, Qualification & experience requirements

• Bachelors degree in Communications, Journalism or related field
• 8-10 years of work experience in communication with extensive experience in corporate communications and media relations
• Proven Leadership experience
• Proven record of developing and executing effective corporate communication and media relations strategies
• Knowledge of the Communication and Media Channels with strong networking abilities
• Experience in interacting with stakeholders in government, the private sector, and media
• Experience in interacting with Executives at a strategic level
• 
  
  https://www.executiveplacements.com/Jobs/C/Corporate-Communications-Manager-1184523-Job-Search-5-12-2025-7-20-40-AM.asp?sid=gumtree

The ideal candidate will have a strong interest in retail marketing, with excellent communication, organisational, and writing skills. The role offers hands-on involvement in campaign execution, events, client liaison, and social media management.

Key Responsibilities

• Build and maintain strong client relationships
• Plan and implement marketing campaigns across various platforms
• Assist in creative strategy development
• Coordinate and manage events, including on-site support
• Schedule and manage social media content
• Draft marketing communication and reporting materials
• Collaborate with internal teams, suppliers, and stakeholders

Minimum Requirements

• Matric (proof to be provided)
• Minimum 3 years experience in a PR or marketing role
• Diploma in Marketing or Public Relations (advantageous)
• Experience in shopping centre or retail marketing will be advantageous
• Strong event coordination and implementation skills
• Excellent verbal and written communication
• Highly organised with strong attention to detail
• Able to manage multiple projects independently
• Proficient in MS Word, Excel, and PowerPoint
• Experience managing social media channels
• Reliable, accountable, and self-disciplined
• Willing to work occasional weekends and public holidays as needed
• Own car and valid drivers licence required

Personal Attributes

• Confident and professional
• Energetic and self-motivated
• Enthusiastic and solution-oriented
• Calm under pressure with excellent time management
• Able to work independently and in a collaborative team environment

To apply:
Please submit your comprehensive CV, head & shoulder photo, Matric Certificate.
If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful.

We are seeking a full-time consultant committed to ongoing learning, has excellent interpersonal communication and organizational skills to join our team that works with financial services.

As a member of a dedicated sales team you will be given an opportunity to travel and generate revenue while meeting the company''s goals and your personal goals.

Requirements:

-Grade 12

-exceptional interpersonal and communication skills with a consultative approach

If you have a true passion for growth bridal and want to be part of a dynamic consultant team, we''d love to hear from you!

Job Types: Ful-time,
Contract length: permant

Pay: Negotiated in the interview

Education:

• Matric Certificate (Preferred)

Experience:

• No experience required

Language:

• English (Required)

Location:
Sandton-Johannesburg

Requirements:

• 2 years or more experience in an internal sales, admin, or customer support role
• Proficient in Microsoft Excel
• Experience in using ERP systems or sales/orders processing tools

Responsibilities:

• Managing in-store image reviews, processing replenishment orders
• Work closely with account managers, buyers, and merchandisers to ensure product availability and sales growth across selected retail customers
• Review store photographs on a cyclical basis to access stock levels and visual merchandising compliance
• Place replenishment orders based in sales history, cycle reports, and store compliance
• Communicate with customers or store managers as needed regarding stock order updates, or special requests

Administrative Duties:

• Prepare and update order import sheets for customer orders
• Assist in the update and maintenace of customer catalogues, ensuring all listed products are current and correctly priced
• Maintain accurate records of orders, allocations, and product status across internal systems

Customer and Team Communication:

• Liaise with external sales reps and merchandisers to ensure timely follow-ups and accurate reporting
• Work collaboratively with the buying, logistics, and marketing departments to support seamless order execution

How to apply:

1. 
   
   https://www.jobplacements.com/Jobs/I/Internal-Sales-Representative-1184589-Job-Search-05-12-2025-04-40-11-AM.asp?sid=gumtree

My client are looking for a proactive and personable Recall Agent to join their dynamic team. The ideal candidate will be responsible for contacting clients, confirming appointments, and providing excellent support to our existing customer base while identifying new sales opportunities.

Minimum requirements:

• Matric
• Fluent in both Afrikaans and English
• Previous experience in sales and customer service, is essential
• Computer literate
• Comfortable working in a fast-paced, target-driven environment

Skills required:

• Administrative skills
• Excellent communication and interpersonal skills
• Friendly, energetic, and persuasive personality
• Telephone etiquette
• Time management skills
• Listening skills
• Resilience and persistence 

Duties and responsibilities:

• Make outbound calls to clients to schedule or confirm appointments
• Provide product and or service information and support
• Promote company offerings in a professional manner
• Update client records and maintain accurate communication logs
• Handle client inquiries and resolve concerns effectively
• Achieve daily, weekly, and monthly call and sales targets

Remuneration:

R 5 000 Basic + Incentive

Work hours:

Monday - Friday: 08:00 - 17:00

Every second Saturday: 08:00 - 13:00

IMPORTANT:

• Applications close 23 May 2025
• If you did not receive feedback within 14 days, please consider your application unsuccessful
• Only applications submitted via the Ditto Jobs platform will be considered
• Only candidates who meet all our client's minimum requirements will be contacted

We are recruiting for a front-line Customer Care professional who is highly professional. You can comfortably deal face-to-face with high-value/VIP clients and guests. Your professional attitude and manner are what we are looking for. This position is in the Centre of Cape Town city, suitable candidates need to be able to work 08h00 - 17h00 Monday to Friday and get to work on time.

Requirements and Duties:

• Matric
• Relevant work experience within Front-Line / Customer Service / Corporate space
• Ability to provide timely and effective assistance to clients, leading to higher levels of satisfaction.
• Ability to address and resolve issues promptly making sure that the customers feel valued and supported
• Excellent communication skills - both written and verbal
• Present yourself professionally - well put together
• Computer literate - MS Outlook / Teams
• Previous work experience in meeting and greeting clients face to face, assisting and directing them to various spaces and meetings within the company.
• Ability to schedule various boardrooms, meetings and other staff logistics ie park bays, visits, arrange car washes and more.
• Organise tea/coffee and refreshments for meetings.
• Communicate with different teams regarding various meeting requests.
• Strong work ethic
• High sense of Confidentiality
• Ability to think out of the box and work on your own, delivering 5* results
• Strong administration skills
• Ability to work well within a team and also enjoys responsibility working on your own
• Energetic and professional - also enjoys working in a professional, organised space.

If this sounds like you, we would like to hear from you. Forward your CV and suitable candidates will be contacted directly by our team to discuss your CV and skillset. Thank You.