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Your Role as CSSR •
Work
for a prestigious airport on various work Social media work streams •
Passenger
assistance for airport travel-related queries in customer relations department
in German & English languages•
Work
on renowned airline reservations systems & handle social media written
correspondence on various platforms daily.•
Fully
paid product and systems training provided •
Daily
interactions with international passengers with queries and compliments•
Required
to meet specific key performance indicators and meet expected client service
levels •
Demanding
and time-sensitive call centre environment •
Experience
our multi-cultural work environment with colleagues from all over the world Work
type
Working hours:a)
Operational
hours: 05h00am – 23h00* b)
4
days a week at 10 hours
shifts including rotational weekends c) Perm
contract at 40 hours per week *Shifts may be subject to change depending on client
requirements.Training (Paid): 4-6 weeksAssessments will take place during training with pass mark of 85%
requiredProbation period: 4 months Salary: R16 666.67 per month/ R200 000 per annum +
Internet allowanceStart date: ASAP Requirements:
Native
level fluency in German language: Verbal & Written skills
essential (Advanced/Fluency level)Permanent
residence permit or South African ID holders only Flexibility
to work required shifts (above). Weekends apply.Excellent
customer service skills essential. Experience in call centre or
travel & tourism industry preferred.Excellent
Computer literacy & technical skills. Young, tech savvy
applicants only.Knowledge
& experience on MS Office products & able to work on Windows-based
operating systems. Previous work experience on Social Media hub or
digital environment is preferred.Own
internet line Fibre No
criminal record. Unlimited
fibre internet
6d
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