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Duties: Strategic & Operational Leadership: Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the groups vision and goals.Align operational goals with brand positioning, guest experience targets, and financial objectives.Lead cross-functional coordination between hotel and restaurant operations.Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies. Guest Experience, Innovation & Brand Standards: Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.Maintain brand-aligned design, ambiance, and experiential offerings.Benchmark against industry trends and competitor offerings to maintain innovative service standards.Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey. Financial Management & Procurement: Develop, manage, and report on property-level budgets and forecasts.Control costs, optimise profitability, and manage P&L for both entities.Support procurement negotiations to achieve favourable property and group-level agreements.Approve purchasing and capital expenditure in line with company policy. Team Leadership, Succession & Culture: Recruit, onboard and manage key personnel across the hotel and restaurant.Conduct monthly departmental meetings and one-on-one sessions with all direct reports.Champion a culture of accountability, innovation, and service excellence.Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.Step in temporarily during vacancies in key roles to ensure operational continuity.Facilitate staff development and identify high-potential talent for future leadership rolesSupport cross-property training and coordinate with external trainers as needed. Sales, Marketing & Revenue Generation: Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.Support event sales, brand partnerships, and guest engagement initiatives.Monitor pricing, packages, and promotions to maintain competitiveness.Manage and host key s https://www.executiveplacements.com/Jobs/G/General-Manager-1193911-Job-Search-06-11-2025-10-01-37-AM.asp?sid=gumtree

Executive Placements

Tamboerskloof

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Were looking for a General Manager with character, intuition, and charisma someone who has already mastered the art of big-brand luxury but now longs for something warmer and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isnt about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. KEY RESPONSIBILITIESStrategic & Operational LeadershipDevelop and execute annual business plans for both the hotel and restaurant, ensuring alignment with the broader vision and goals.Align operational objectives with brand positioning, guest experience targets, and financial performance.Lead cross-functional coordination between hotel and restaurant operations.Maintain and promote the brands reputation through site inspections, media hosting, and market engagement.Act as the key liaison between the support office and on-site operations, ensuring alignment of strategies and seamless communication.Guest Experience, Innovation & Brand StandardsOversee the full guest journey from pre-arrival to post-departure, ensuring exceptional service across all touchpoints.Monitor feedback channels and personally manage key complaints, using insights for continuous improvement.Maintain brand-consistent design, ambiance, and experiential elements.Benchmark offerings against industry trends and competitors to ensure innovation and relevance.Take an active role in guest hosting to cultivate relationships and deliver highly personalized experiences.Financial Management & ProcurementDevelop, manage, and report on budgets and forecasts at property level.Drive profitability by managing costs and overseeing the full P&L of both operations.Support procurement initiatives to secure favorable supplier agreements.Approve purchasing and capital expenditure in accordance with company policy.Team Leadership, Succession & CultureLead the recruitment, onboarding, and performance management of key team members across both hotel and restaurant.Conduct monthly departmental meetings and one-on-ones with direct reports.Foster a culture of excellence, innovation, and accountability.Implement structured performance systems including KPIs, reviews, and succession planning.Provide operational support during critical vacancies to ensure business continuity.Drive staff development and identify talent for future leadership roles.Oversee cross-property traini https://www.executiveplacements.com/Jobs/G/General-Manager-1193933-Job-Search-06-11-2025-00-00-00-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

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