Call Centre Jobs in Sandton

Responsible for the effective management of team of call centre agents and team leaders (sales and customer services call centre) ensuring legit registrations and conversions according to targets.
Responsibilities
Responsible for the effective management of team of call centre agents and team leaders ensuring they are driving legit registrations and conversions according to targets
Ensure customer documents are verified correctly and timeously by agents and quality checks are completed regularly.
Drive a target of 10 legit registrations completed per day by agents.
Drive a target of 30% First Time Deposit (FTD) conversation.
Strive for excellent customer service with a high NPS.
Ensure minimal customer complaints and that all customer queries are resolved timeously.
Research best practice Call Centres for streamlining and automation of processes where feasible.

Experience and Skills
Strong experience in Inbound and Outbound Sales Call Centre Management and Customer service
Proven analytical, reporting, data driven, logical abilities
Knowledge of relevant systems and interfaces.
Excellent communication and engagement skills
Have excellent stakeholder management skills and be able to build key relationships within the business.
Strong Customer service orientation
Strong problem-solving and organisational skills.
A diplomatic and professional approach

Salary - R700 - R900 000pa CTC

• 
  
• Respond to customer questions regarding products, services, order status, and account information via email, or chat.
• 
  
• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
• 
  
• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
• 
  
• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
• 
  
• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
• 
  
• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
• 
  
• Identify opportunities to recommend additional or alternative products that may suit the customers needs.
• 
  
• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
• 
  
• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
• 
  
• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
• 
  

Customer Relationship Manager

Area: Roodepoort. Gauteng

Salary Package: Basic Salary: R25 000 (depending on experience) plus Medical Aid, Provident Fund, 13th Cheque, Performance Bonus

Overview: To manage 6 Client Relationship Coordinators who can work under pressure and be able to juggle many people/clients whilst working accurately. They will work in the Contact centre environment, and someone to keep up the energy and keep everyone positive/motivated as dealing with clients.

Duties:

• Oversee online platforms and monitor ticketing system
• Oversight of project schedules
• Ensure efficient resource utilisation
• Oversee online job cards
• Weekly and monthly client meetings
• Resolution of client concerns
• Management of team

Requirements:

• Minimum 5 Years relevant experience
• 2 Years Managerial experience
• Client Service Experience
• Contact Centre Experience will be beneficial
• Project Management Experience will be beneficial
• Attention to detail
• Able to coordinate

We are seeking an experienced and enthusiastic full-time sales administrator to join out team that works with financial services.

As a sales administrator, you will be responsible for meeting clients in a sales environment and providing exceptional customer/client service.

Requirements:

-Grade 12

-exceptional interpersonal and communication skills with a consultative approach

If you have a true passion for growth bridal and want to be part of a dynamic consultant team, we'd love to hear from you!

Job Types: Ful-time,

Contract length: permant

Pay: Negotiated in the interview

Education: Matric Certificate (Preferred)

Experience: No experience required

Language: English (Required)

Join Exhilarate''s Elite Sales Team Amanzimtoti, Durban

Looking to grow your income, elevate your skills, and be part of a winning team? Exhilarate, a high-performance outbound sales call centre, is expanding and were on the hunt for ambitious, experienced sales professionals ready to level up!

If youve sold insurance, smashed targets, and want to earn what youre truly worth this is your shot!

What You''ll Be Doing:

• Engage with clients telephonically to sell our products.
• Hit and exceed your weekly sales targets.
• Maintain compliance and quality standards.
• Take part in ongoing sales training and development.
• Show leadership potential and fast-track your career growth.

What You Need:

• Matric certificate or NQF Level 4
• South African ID
• Sales/retail experience (advantageous)
• Fluent in English
• A resilient, go-getter attitude who thrives under pressure

Whats In It for You:

• Guaranteed commission in your 1st month
• Uncapped commission (commission only) top agents earn R15,000+
• Ongoing sales coaching and personal development
• Strong team support and high-energy work culture
• Clear roadmap for leadership and promotions

How to Apply:

Send the following to Alex via:

WhatsApp