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Technical Qualifications and RequirementsExperience with Call Centre Software Platforms (Avaya, Cisco, Genesys, Five9) in implementation, troubleshooting, and performance optimizationProficiency in Cloud Technologies such as AWS, Azure, Google CloudUnderstanding of cloud migration, hosting, and service models (IaaS, PaaS, SaaS)Solid IT Networking background with foundational certifications required: A+ (CompTIA IT Fundamentals) and N+ (CompTIA Network+) including troubleshooting, networking fundamentals, and hardware/software supportFamiliarity with ITIL Framework, including Incident Management, Problem Management, Change Management, and Service Management within call centre environmentsPreferable certification: An industry-recognized certification like ITIL/ITSMKnowledge of Project Management MethodologiesITIL Framework Knowledge: Including Incident Management, Problem Management, Change Management, and Service Management within call centre environments.Professional working knowledge of MS Office, MS Project, VisioCandidates must have the ability to multi task, prioritise and manage daily work activities Process-Specific Skills required:Ability to interface and communicate effectively at all levels within Internal Company and client organisations, particularly regarding call centre operations and technologyUnderstanding of Enterprise Business Processes, IT Processes, and Service Delivery, with emphasis on Call Centre Operations and Call Centre Technology ManagementEnsure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Ensure claim costs is controlled and leakage kept at a minimumEnsure accuracy of reserves and payments and manage lifecycle of claimsEnsure adherence to Company Policies and ProceduresManaging calls both inbound and outbound as well as all other correspondence on claimsFocus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Any other essential function that may occur from time to time as directed by the Supervisor Job Description overviewClient Portfolio Management End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholdersParticipate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholdersBusiness Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive pro https://www.executiveplacements.com/Jobs/A/AVP-IT-Service-Delivery-Manager-1184970-Job-Search-05-13-2025-04-34-05-AM.asp?sid=gumtree

13h

Executive Placements

Bo-Kaap

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Role OverviewWere looking for a skilled and security-consciousCyber Security Engineer to safeguard digital infrastructure. This role focuses on identifying vulnerabilities, implementing robust security controls, and responding swiftly to threats. Youll be responsible for both proactive risk mitigation and real-time incident response across on-premises and cloud environments.Key ResponsibilitiesDesign and implement security architectures across systems, networks, and cloud platformsConduct regular vulnerability assessments, penetration tests, and security auditsMonitor network and system activity using SIEM tools and threat detection platformsInvestigate and respond to security incidents with root cause analysis and remediationMaintain and optimize firewalls, IDS/IPS, VPNs, and endpoint protection systemsEnsure compliance with relevant standards (e.g., ISO 27001, CIS, POPIA)Support secure system design, patching, and configuration hardening with IT teamsConduct staff security awareness training and support internal policy developmentStay current on cybersecurity trends, tools, and emerging threat landscapesAssist in developing and testing disaster recovery and business continuity plansQualifications & ExperienceEducation & Experience:Bachelors degree in Cybersecurity, Information Technology, Computer Science, or a related field35 years of experience in cybersecurity or IT security rolesCertifications (Preferred):CISSP (Certified Information Systems Security Professional)CEH (Certified Ethical Hacker)CompTIA Security+ or similarTechnical Skills:Strong knowledge of firewalls, VPNs, IDS/IPS, and endpoint security toolsExperience with tools such as Splunk, Wireshark, Nessus, MetasploitSolid grasp of Windows, Linux/Unix systems, and core networking protocolsFamiliarity with Microsoft Azure and cloud security best practicesScripting/automation skills (Python, Bash, PowerShell) are advantageousKey CompetenciesAnalytical thinker with strong problem-solving skillsClear communicator, both written and verbalAble to work independently and collaboratively under pressureHigh attention to detail and disciplined in documentation and compliance TO APPLY:If your background matches the requirements and you would like to apply, please:Click on the Apply button or https://www.executiveplacements.com/Jobs/C/Cyber-Security-Engineer-1185374-Job-Search-05-14-2025-04-44-15-AM.asp?sid=gumtree

13h

Executive Placements

Bellville

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IT Support technician (6 Month Contract)Up to R360K Per annum Cape Town Excellent career opportunity in Cape Town for an IT Support Technician to join a leading Asset Management company on a 6-month contract. Reporting to the IT Service Provider Gist, you will be responsible for providing IT Support, maintaining IT systems, and ensuring the smooth operation of the organisations IT infrastructure. This role involves troubleshooting issues, mentoring staff, and contributing to IT projects. You will also act as the initial point of contact for end-users or employees when something goes wrong, whether thats a software glitch, a hardware problem, or a connectivity issue. The role will be essential in providing immediate, accessible support that keeps daily IT functions running smoothly.Key ResponsibilitiesFirst Contact and preliminary assessment of request/issue:Answer phone calls, emails, or tickets from users reporting IT issues.Capture essential details about the user problem (paying close attention to what the user says).Provide IT Support for hardware, software, and network issues.Basic Troubleshooting for users:Password resets.Software installations or minor configurations.Assisting with basic hardware issues (e.g., connecting a monitor, keyboard issues).Resolving connectivity problems like email access or VPN connectivity.Ticket Logging and DocumentationLogging every interaction meticulously into a ticketing system to ensure a history of events is available should an issue be escalated or recur.Escalation:Escalation of complex issues if issues go beyond the scope of standard procedures or require specialised expertise. An escalation should be carried out to 2nd Tier (or even Level 3) support to ensure more complex problems receive attention from specialists.Other:Monitor and resolve helpdesk tickets, ensuring timely communication with end-users.Maintain and troubleshoot IT systems, including servers, networks, and cloud services.Collaborate with vendors and external support teams for advanced troubleshooting.Assist with IT projects, such as system upgrades and new technology implementations.Train and mentor staff to enhance their computer skills.Ensure data security and compliance with relevant regulations (e.g., ISO/PWC).Document IT processes, solutions, and system configurations.Qualifications and ExperienceMatric.Bachelors degree or diploma in IT, Computer Science, or a related field (or equivalent experience).Certifications in CompTIA A+, Network+, or Microsoft Certified: Microsoft 365 Administrator are advantageous.Office-based role with a few days a week tr https://www.jobplacements.com/Jobs/I/IT-Support-Technician-6-Month-Contract-1184830-Job-Search-05-13-2025-02-00-15-AM.asp?sid=gumtree

13h

Job Placements

Bo-Kaap

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A leading client in the Software development industry is looking for a well informed and skillful Data Centre Technical Manager for their branch in Sandton, the candidate will be responsible for supervising, maintaining and establishing all aspects of the data center and end to end user to customer specifications, this role will help improve your knowledge and understanding the importance of acquiring detailed and accurate information concerning the operational capability of data center facilities. Responsibilities: Make sure all policies are in agreement with data center servicesExecute plans and projects with relevant teamsManage various programs within their areaDetect and monitor bugs or any network issues and resolve the issuesManage application traffic across multiple servers (IIS Farms, code synching and connectivityEngage in RCA (Root Cause Analysis) processes appropriatelyIdentify bad SQL server performance and advice the SQL data teamTrack errors and patternsDemonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.Manage expenses and stick to budget requirementsAdhere to security and safety procedures and policies.Schedule and perform troubleshooting for services and ensure to meet SLA” sFamiliarize your self with client’s business and maintain relationsAttend to emergencies and client concernsProduce and administer reports and reviewsProvide customer solutions to prevent conflict by identifying coordinating and managing customer expectationsLook after clients & suppliers and maintain solid relationsLearns the clients business and maintains a strong client focus. Requirements: Degree/Diploma in IT or relevant qualificationExperience in working with Servers, Sans, Networking, Capacity, DC Rack/Enclosures, structured cablingKnowledge of AlwaysOn SQL Technology.Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.Expertise in Load Balancing, URL, MOS (Microsoft Operations Systems) Microsoft SQL server, VMware and rewrites of SSL and TLSSkills using GrayLog, IIS, Event Viewer, ErrorLogs, SQL Profiler and Analyser. If you meet the requirements for above position kindly email your profile to link to the job To see more career opportunities click link below: https://www.dittojobs.com/company/view or Visit our Website www.solicited.co.za Should you have any questions regarding the above role or any other vacancies, kindly contact: hr@solicited.co.za If you don’t hear from us within 2 weeks from the closing date please consider your applicat...Additional Info:4 to 10 yearsSalary: RR850000 to R1000000Job Reference #: 51669602

1mo

Solicited Consulting

Johannesburg CBD

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"a comptia" in South Africa

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