Job Purpose

We are seeking a proactive and solution-driven IT Support Technician to provide first-line support for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting and resolving IT-related challenges, maintaining and monitoring computer systems, and liaising with vendors and international IT teams. This role plays a crucial part in ensuring the smooth and efficient operation of IT infrastructure to support business operations.

Key Responsibilities

• Set up and configure new computer equipment and peripherals.
• Manage user accounts across various platforms and load new users onto systems.
• Provide technical assistance and support for Office 365 and other Windows-based applications.
• Diagnose and resolve software and hardware issues.
• Guide colleagues or clients through troubleshooting steps to resolve technical problems.
• Support telephone management, access control, and CCTV management software.
• Ensure timely resolution of service requests on ticketing software within 48 hours.
• Provide technical support to both local and remote users.
• Maintain IT asset records, manage stock of equipment and consumables, and oversee equipment audits.
• Train users on new implementations and provide ongoing support.
• Perform preventive maintenance and participate in IT-related projects as assigned.
• Ensure availability during business hours for emergency technical support.

Key Skills & Competencies

• Strong technical knowledge of hardware and software support.
• Proficiency in Office 365, MS Teams, and Windows-based applications.
• Excellent telephone etiquette and customer service skills.
• Ability to work effectively under pressure with a high degree of accuracy.
• Strong attention to detail and organizational skills.
• Self-motivated, proactive, and capable of working independently.
• Team-oriented with excellent interpersonal and communication skills.
• Deadline-driven and highly flexible to meet business demands.

Experience & Qualifications

• Essential: Matric (Grade 12)
• Desirable: A+ and N+ certifications
• Technical Skills: Experience in hardware and software support

Additional Information

• The role requires availability during the cruise season for technical support.
• Interaction with various departments, including Sales, Marketing, Finance, Human Resources, and Contact Centers.
• Collaboration with external vendors, maintenance contractors, and IT suppliers.

If you are an organized, tech-savvy, and solutions-oriented professional, we encourage you to apply and be