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Junior IT Technician
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General Details
Description
Key Responsibilities:
- Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including remote install, configure, and troubleshooting of computer hardware, software, and peripherals at the mining sites
- Diagnose root cause problems, determine possible solutions and repair accordingly. Record causes and solutions and update and finalize all completed job cards/helpdesk queries with this information once functionality has been established
- Request approval for replacement of hardware and replace when required and test for proper functionality
- Diagnose any allocated network problems, plan and execute solutions, monitor progress and test functionality
- Install new assets, devices, hardware and software and network equipment as per job card request
- Compile replacement capital list annually. Repossess and store unused workstations on personnel movement
- To maintain and manage assets, devices, network, hardware and software infrastructure according to allocated job cards and in accordance with operating procedures
- Conduct mini risk assessment in own area of work and within span of control prior to every task performed
- All defects and status of tools and equipment are recorded, signed and handed over to the supervisor
- Relevant tools and electrical equipment is maintained and functional and utilized according to manufacturer specifications
- Perform housekeeping duties when and where necessary
- Follow waste management procedure when necessary
- Perform routine maintenance and upgrades on IT Related systems to ensure optimal performance and security
- Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP and other software and technologies
- Manage user accounts, permissions, and access rights within MS 365 environment
- Collaborate with Head office and remote IT teams to resolve complex technical problems and implement effective solutions
- Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems
- Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations
- Conduct regular backups and ensure data integrity and disaster recovery procedures are in place
- Stay up-to-date with the latest advancements in IT technology and propose enhancements to optimize system performance
- Provide training and technical guidance to end-users on various IT tools and applications
- Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance
- Relevant IT Diploma/Degree
- 3 yearsâ?? of relevant experience in Desktop Technician Level 1 / Lan/Wan Management
- Familiarity with
https://www.jobplacements.com/Jobs/J/Junior-IT-Technician-1077168-Job-Search-01-16-2025-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1310596854
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Qualifications and Skills Required:Matric required Bachelors degree or Dip in Information Technology, or a related field (preferred)2 years minimum of experience in IT support, helpdesk, or a related role.Hands-on experience with hardware and software troubleshooting.Responsibilities:Serve as the first contact with customers who need technical assistance via Chat, the phone or emailResolving complex, technical faults that are both hardware and software related or providing correct diagnosis and warm transfer to Level 3 service providersResponding to critical and major incidents as escalated, according to established proceduresPerform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Remotely or Physically onsite)Provide quick resolution and excellent customer serviceRedirect unresolved issues to the next level of support personnelProvide needed information on IT products or servicesKeep record of problems and their resolution Follow-up with customers Provide feedback on processes and make recommendations on areas to improveMaintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshootingSuggest improvements on proceduresRun diagnostic problems to resolve problemsLog respective issues with vendors for support - Repairing and replacing equipment as necessary
https://www.executiveplacements.com/Jobs/S/Support-Engineer-CPT-1151396-Job-Search-01-27-2025-04-48-45-AM.asp?sid=gumtree
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