Debt Review Team Leader

10 days ago35 views
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General Details
Location:
Morningside, Durban City
Description
  • Managing a team of sales Lead generators
  • Driving team targets in accordance with the department's KPI requirements
  • Evaluating data and using the information to boost productivity and ensure steady staff development.
  • Managing the collection book at optimal capacity
  • Providing encouragement, training, coaching and performance improvement plans to agents where necessary
  • Ensuring adherence to compliance requirements through call listening and performance evaluation
  • Liaising with other departments to ensure departmental synergy and ultimate company success.
  • Matric (essential)
  • Related Diploma or degree (advantageous)
  • Clear ITC and criminal record (essential)
  • Min. 2 years’ Debt Collection experience (advantageous)
  • Min. 2 years’ Debt Review experience (advantageous)
  • Min. 2 years’ Sales Team Leader experience (essential)
  • POPI knowledge (advantageous)
  • Dialler systems and CRM

Competencies:

  • Ability to work accurately whilst under pressure.
  • Ability to understand and communicate complex data and results.
  • Ability to build and maintain relationships.
  • Strong problem solving, decision-making, and conceptual thinking skills
  • Ability to persuade and influence.
  • Proficient in debt collection systems and technologies
  • Excellent verbal and written communication skills
  • Strong Customer Service skills
Salary on offer : R7 000 + Comm



Id Subtitle 1275115381
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Debt Ablaze
Selling for 9+ months
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