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Client Services & Support Administrator
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13 days ago334 views
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General Details
Description
Are you a tech-savvy problem solver with a passion for customer service? Are you looking to kickstart your career in the dynamic world of home automation? If so, we want to hear from you!
Duties & Responsibilities:
- Maintain and build relationships with clients
- Receive client callout requests via email and telephonically
- Creating and updating ad-hoc quotes
- Load, manage and monitor technician’s tasks and support tickets
- Arrange appointments and manage calendars
- Schedule technicians for callouts and ensure that they have all required stock and information to perform the callouts
- Follow up on task status with technicians and forward completed job information to Accounts for invoicing
- Resolve client queries in a timely manner
- Assist the operations department
- General Administration
- Run the bi-monthly staff meetings to discuss any items that have not been addressed on site.
- Provide assistance to management
Project Coordination (Where required):
- Load, manage and monitor tasks of installation teams
- Follow up on task status with installation teams
- Monitor tracked time of installation teams
- Maintain ongoing list of project to-do’s
- Maintain record of all project activities to ensure projects are on track
- Communicate site issues through internal channels
- Final project reconciliations
- Manage scheduling meetings
- SLA Reporting, Creating, Updating and Feedback to Clients
Key Responsibilities:
- Provide exceptional customer service to new and existing clients.
- Troubleshoot technical issues and provide timely solutions.
- Coordinate with technicians to schedule appointments and service calls.
- Maintain accurate records of client interactions and resolutions.
- Collaborate with the operations team to optimize processes and workflows.
MINIMUM REQUIREMENTS:
· Grade 12/Matric Certificate is essential.
· Administration qualification or similar will be advantageous.
· 3-5 years’ experience in the relevant field
· Strong Administrative skills
· Proficiency in Microsoft Office Suite and familiarity with Zoho Desk
· Ability to multitask and prioritize tasks in a fast-paced environment
· Eagerness to learn and adapt to new technologies and processes
· Project Management experience is advantageous
· Ability to lead and manage other individuals
· Excellent communication skills, both written and verbal
· Attention to detail, objective, structured and process driven
· Extremely organized and ability to think on your feet
· Customer focused, work well under pressure.
· Willing and able to work overtime, at weekends, etc. as required
HOW TO APPLY:
Ready to embark on an exciting career journey with us? Send your CV and a cover letter highlighting why you are the perfect fit for this role to:
andrew@simpletech.co.za
Id Subtitle 1274523953
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Firstborn Corporate Holdings
Selling for 1 year
Total Ads16
Active Ads2
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We are currently seeking a dedicated and organized individual to
join our team as an Administrative Assistant/Front of House in our print shop
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Responsibilities:
1. Front Desk Management:
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4. Software Proficiency:
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8. Multi-tasking:
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If you are a motivated individual with the required skills and
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How to Apply:
Interested candidates are invited to submit their resume to recruit@irayaprint.co.za and by completing information on the link below: https://forms.office.com/r/hESAMY3KEz
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May 2024, kindly treat your application as unsuccessful.
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This is a remote position.
*Client Details:*
Probably one of the most dynamic and fastest growing local organisations with a strong social conscience, this client offers remote work, the latest in technology and innovation and a very progressive ethical culture. Working for this client will make you feel part of positive social change and were quite sure you will enjoy working on an international playing field with the best in the industry.
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* Creating end user training material and performing end user training and capacity building.
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* Assisting with technical documentation of Salesforce customisations.
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* Strong understanding of Salesforce best practices and functionality preferred.
*Advantageous Experience:*
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PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - (URL Removed)
*Desired Skills: *
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Full job descriptionKEY DUTIES: Stock ControlControl and manage stock at Zenzele Perform stock takes, ordering, receipting, distribution and overall accurate stock management.Administration and Distribution of all documentation to the relevant departments and maintaining and filing accurate records of all financial documents on site.Issue job card Manage quoting processProcessing of all staff related documents, such as leave and labour hoursMaintain Health & Safety FilesMaintain accurate daily job tracker of JobsE-mail and communicating with customer and site managerObtaining job approval of quotations from clientsHousekeeping Maintain a clean, neat and well organised office and stores at all times, ensure Zenzele area on the premises is cleaned every day before staff leave.Job Type: Full-timeSalary: From R32,00 per hourExpected hours: 30 – 35 per weekAbility to commute/relocate:Brackenfell, Western Cape: Reliably commute or planning to relocate before starting work (Required)Education:High School (matric) (Required)Experience:stores controller: 2 years (Required)Language:English (Required)PLEASE EMAIL CV TOworkshop2@zenzelesa.co.za
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ADMIN SUPERVISOR (COLD STORE)-Stikland, Cape Town -Neg
A Cold Storage Company is in search of a proficient and organized Admin Supervisor.
The main purpose of the role is to provide effective administrative support to the Cold Store operations and Warehouse management. You will be responsible for capturing and monitoring information as well as maintaining data on the Warehouse Management System (WMS). You will also be required to assist with both internal operations and external client operations.
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? Minimum of Matric or NQF Level 4 or higher,
? 3-5 Years of Administration Experience within the Manufacturing/Warehouse Industry,
? Experience in the Cold Storage Environment is Essential,
? Relevant knowledge of Logistics as well as WMS and Distribution Software,
? Knowledge/Experience with Food Safety and HACCP,
? Knowledge/Experience with Occupational Health & Safety,
? Proficiency in Microsoft Office programs,
? Valid Driver’s License,
? Ability to Manage Time effectively and work well under pressure.
Duties, Requirements and Responsibilities Include:
? Receiving, Dispatching and Inventory Control Procedures,
? Must have a good understanding of customs procedures and requirements,
? Operate and manage Warehouse Management Systems (WMS),
? General Administrative Duties and Procedures, including but not limited to Filing, Documenting and Audit Documents,
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? Ensure Imported Stock Procedures are followed correctly,
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? Knowledge/Experience with Supply Chain Principles, Procedures and Practices,
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Mail anthonyjobs@wcp.co.za
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