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1
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Our client is looking for an Administrator / Data Capturer. to join their team in Midrand.
Duties and Responsibilities:Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.Scanning through information to identify pertinent information.Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.Creating accurate spreadsheets.Entering and updating information into relevant databases.Ensuring data is backed up.Informing relevant parties regarding errors encountered.Storing hard copies of data in an organized manner to optimize retrieval.Handling additional duties from time to time.
Key SkillsGood command of English.Excellent knowledge of MS Office Word and Excel.Strong interpersonal and communication skills.Ability to concentrate for lengthy periods and perform accurately with adequate speed.Proficient touch typing skills.
2 Years of Experience
Qualifications
High school diploma.1 year of experience in a relevant field.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTQ3ODg1NzM/c291cmNlPWd1bXRyZWU=&jid=376198&xid=994788573
3mo
Recruitment Matters
1
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
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3mo
Salt Employee Benefits
Ads in other locations
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Verifierhub we are verifying transactions one on one. We verify proof of residence and ID's before a client can approve a transaction online to avoid scams.Free training will be provided on teamsSend your CV
7d
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Verifierhub we are verifying transactions one on one we verify proof of residence and ID's before a client can approve transaction online to avoid scams.Free training will be provided on teamsSend your CV
7d
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School Admin and Finance post
We
are seeking a skilled and experienced School Administrator and Finance Officer
to join our team. The successful candidate will be responsible for managing the
school's administrative and financial functions
Duties
and responsibilities:
·
Collecting
of learners and parents Information
·
Capturing
of learners and parents’ information on D6
·
Enrolment
of learners
·
Updating
of learners and parents’ records
·
Assisting
teachers, administrators, and other staff members with data-related queries and
tasks.
·
Filing
·
Providing
data-related information and support to learners, parents, teachers, and school
management.
Requirements
and skills
·
Matric
certificate
·
Diploma
in Business Administration, Finance, or related field
·
Proven
experience
·
Experience
in School Administration
·
Working
knowledge of MS Office and D6
·
Excellent
communication and people skills
·
Ability
to be polite and compassionate without lacking confidence
·
2 to 5
years’ experience
Please
email your CV to vacancies@randtutorial.co.za/lindiwes@randed.co.za
8d
Johannesburg CBDSavedSave
Salary R 6 000.00 negotiable according to your experience, qualification and duties allocatedCandidate must possess the following attributesComputer or IT literateRelevant qualification will be an added advantageExcellent written and spoken English commandExcellent customer service skillsExcellent communication skillsExcellent negotiation skillsExcellent telephone etiquetteExcellent email handling etiquetteExcellent client liaison skillsExcellent query handling skillsSales knowledge and experienceExcellent time management skillsTenderingExcellent project cold calling and establishment skillsSocial accounts management experienceAdmissions/students enrolment handling and management experienceData capturing and handling experienceProject management/handling skills and experienceInvoice handling/management skills and experienceFinancial accounts handling knowledge and experienceDebt collection skills and experienceAccounts management backgroundPLEASE SEND YOUR CV AND QUALIFICATIONS TO jobs@vistech.co.zaYOUR EMAIL SUBJECT MUST BE THE TITLE OF THE POSITION YOU ARE APPLYING FOR.
10d
Soweto
1
Sectional Title Management Assistant needed - R13 pm cost to companyPosition Available ImmediatelyWe are seeking a dedicated individual to fill the Assistant to Sectional Title Portfolio Manager position at our Gauteng office in Fourways. The main duty of this role will be to assist the Sectional Title Manager in managing the portfolio.Responsibilities:- Assist in managing a portfolio of Sectional Title and HOA Estates.- Help with the financial management of the properties, as 50% of duties will focus on finances.- Assist with insurance claims and arrange maintenance for the managed buildings.- Attend meetings with the Portfolio Manager, take notes, and type up minutes for distribution.- Address daily queries from homeowners, both telephonically and via email.Requirements:- Grade 12 qualification.- At least 1 year previous experience in Sectional Title management is preferable.- A good understanding of finances is important.- Knowledge of the Sectional Titles Management Act is a plus.- Strong integrity and honesty.- Excellent attention to detail and ability to work under pressure.- People-oriented with exceptional communication skills.- Own transport is essential for attending meetings with Directors and Trustees when needed. We aim to fill this position as soon as possible and are looking for someone who can build strong relationships with clients to ensure their satisfaction. If you would like to apply, please email your CV to veronica@aivproperties.co.za.
15d
VERIFIED
Providence Realty is looking for a candidate to join our team with experience in PROPWORX (both desktop and online) or any rental management software experience. Duties include: Sending out monthly rental invoices Capturing rental amounts from bank statements Capturing maintenance / contractor invoices Sending out allocation statements Overseeing outstanding rental and sending out Letters of demand Must have experience in EXCEL and WORD Must have own car Personal attributes: Must be able to work independentlySolution orientated and highly organized Reliable and personable Start date: February 2025Salary to be discussed Send CV to: admin@providencerealty.co.zaPlease note a questionnaire will be sent to you upon review of your CV and to be responded to in order to qualify for an interview.
15d
Sandton
1
Our client within the telecommunications space requires an immediate start to assist their business. The ideal candidate will be responsible for the following:
Purchase OrdersData Capturing and processingAnalyticsAdministrations
Apply today!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjM5Nzc4NjQ5P3NvdXJjZT1ndW10cmVl&jid=1544518&xid=2239778649
3mo
Empire Recruitment
1
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODMyMjQxNjk0P3NvdXJjZT1ndW10cmVl&jid=1280043&xid=1832241694
3mo
Adapt IT
1
The Executive Assistant is required to provide extensive support inclusive but not limited to admin, secretarial and functional support to the C Suite Executives (CEO, CFO and COO). The individual will be responsible for the day-to-day operational running of the Offices of the C Suite Executives.
General C Suite Office ManagementCommunication ManagementEXCOBoard meetingsExecutive Record Keeping
Qualifications
? National Diploma - Administration and Office Support or other relevant Secretarial/Executive Assistant qualification
Requirements
? 8+ years’ experience as a Personal Assistant working with Executives in a similar organisation
? An individual appreciates the dynamics of and confidentiality required when working with C Suite Executives
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85ODUwNjY4MDY/c291cmNlPWd1bXRyZWU=&jid=1544517&xid=985066806
3mo
Empire Recruitment
1
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An exciting position for an Executive Assistant to the CEO has become available in the Sandton, Johannesburg area, whose primary responsibility is to provide logistical and office coordination support.
Specifically, the position is responsible for providing assistance to the CEO, providing general office management, meeting and event coordination.
The responsibilities include but are not limited to, managing calendars, making travel arrangements, attending meetings and preparing expense reports.
Key Performance Areas and Indicators:
Executive Support:
Provide sophisticated calendar management.Meeting and greeting visitors at all levels of seniority.Devising and maintaining office systems, including data management and filling.Prioritize inquiries and requests while troubleshooting conflicts with little guidance.Makes judgements and recommendations to ensure smooth day-to-day engagements.Plans, coordinates and ensures the CEO’s schedule is followed and respected.Creating win-win situations for the direct access to the CEO’S time and office.Provides a bridge for smooth communication between the CEO’S office and departments, demonstrating leadership to maintain credibility, trust and support with senior management staff.Successfully completes critical aspects of deliverables with a hands-on approach, including personal correspondence and other tasks that facilitate the CEO’S ability to effectively lead the company.Act as the point of contact among executives, employees, clients and other external partners.Screening phone calls, enquiries and request, and handling them when appropriate.Dealing with incoming email, faxes and post, often corresponding on behalf of the CEO.Manage information flow in a timely and accurate manner.Arranging travel, visas and accommodation and, occasionally, travelling with CEO to take notes or dictation at meetings or to provide general assistance during presentations;Act as an office manager by keeping up with office supply inventory.Organising and attending meetings and ensuring the CEO is well prepared for meetings.Take minutes during meetings.Screen and direct phone calls and distribute correspondence.Producing documents, briefing papers, reports and presentations.Carrying out specific projects as directed by the CEO.Project managing upcoming Events.Reporting on the progress of Departments to the CEO, as per his request.Collecting and providing information/ documents to the CEO on Departments, as per his request.Researching different topics, as per the CEO’s request.Devising and implementing action plans, as per the CEO’s request.
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc0MjA4NjkzP3NvdXJjZT1ndW10cmVl&jid=1149791&xid=3474208693
3mo
P3M Projects
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HR Assistant
An Investment company is thrilled to announce a fantastic opportunity for an enthusiastic individual to join their team as an HR Assistant!
Start Date:
ASAPDuration:
12 Months Fixed-term contractWorking hours:
7 am – 4 pmLocation:
Kya Sands, Johannesburg Salary:
Negotiable Requirements
Diploma/Degree in Human Resource Management
At least 2 years of relevant HR experience
Excellent communication and presentation skills
Interpersonal skills
Problem-solver and solution-driven
In-depth knowledge of the Microsoft Office package
Have the ability to multitask
The ability to keep confidential information secure
Personality Traits
Humility
Integrity
Emotional Intelligence
Results and solutions driven
Committed and hardworking
Good listener
Team-orientated
Dependable and trustworthy
Adaptable
Assertive
Confidentiality
Responsibilities
Oversee the implementation and enforcement of all HR policies
Implement an effective filing and record-keeping system
Co-ordinate and manage all HR processes including but not limited to leave management, employee wellness, and development
Ensure strict adherence to company HR policies and institute disciplinary action against transgressors
Ensure timeous attendance of staff and maintain such records
Facilitate the employee recruitment and selection process
Administer company payroll and submit to Head Office for processing
Conduct regular performance assessments on performance of all admin and support staff
Attend and represent the employer in all disciplinary hearings as might be required from time to time and maintain proper records
Maintain a safe and secure work environment
Enforce and ensure strict adherence to all company policies
Record and keep all minutes during the staff meetings
Treat all information, whether personal or business-related with confidentiality and discretion, at all times
Attend to all reasonable instructions as may be issued by your line manager or anyone with delegated authority
Note:
Preference will be given to EE candidates
If you meet the above requirements and wish to apply, you MUST upload ALL the following documents: (PDF or Word) with a maximum size of 2 MBUp-to-date professional CV
A copy of your Boston Certificate OR Academic Transcript
NOTE: Placement Partners only accepts documents that DON’T change like CV and certificates. PLEASE SEND YOUR MOTIVATIONS TO:
graduateservices@boston.co.za
Your motivation must indicate why you are suitable for this position. Applications that do not contain all the above items will not be considered.
SECTOR: Admin, Office & Support
Job Reference #: JHB000056/SN
3mo
boston
1
SavedSave
PURPOSE OF THE ROLE:
To ensure compliance in the Private Security Sector Provident Fund (PSSPF) by participating employers to the Pension Fund’s Act of 1956 with specific emphasis to Section 13A.To ensure compliance in the National Bargaining Council Private Security Sector (NBCPSS) by all security companies in the industry.Inform and ensure that transgressing employers are charged LPI and pay it over to PSSPF or NBCPSSTo ensure employers who comply with the Act as per above are issued with Compliance Letters for PSSPF and Compliance Certificates for NBCPSSTo perform inspections as various employers and provide reports to NBCPSSTo deal with member complaints coming from the NBCPSS and to provide feedback on the complaintsTo keep participating employers up to date with PSSPF and NBCPSS industry information that affects both employers and their employees.To create and maintain relationships with all relevant stakeholders i.e. PSIRA, Unions etc.To manage the relationship between participating employers and the back office.To understand NBCPSS and PSSPF operational requirements and be able to explain to participating employers.Be responsible for new employer registration in their designated working regions for both the PSSPF and NBCPSSEnsure complete and accurate documents are sent to the back office for registration of new employers
KEY ACTIVITIES
Investigate employer Non-Compliance with NBCPSS and PSSPFEnsure that compliant employers receive compliance certificates for both NBCPSS and PSSPFPerform employer inspections as required by the NBCPSSReceive and attend to stakeholder complaints and report on outcomesPerform PSSPF and NBCPSS awareness and member education for all stakeholdersRefer all employers requesting AOD arrangements to the Fund and be part of any sessions and outcomesEnsure that all new employers are registered with the PSSPF and NBCPSS as per the PSSPF SLA and Main Collective Agreement
Reporting and Admin
Submit weekly visits and engagements weeklyProvide a yearly and monthly planner for reviewAll travelling requests to be done in line with the year planner. Any urgent requests to be accompanied by motivation.
Innovation and Team Player
Be a team player at all times, meaning work well with your colleagues.Treat each client with respect.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Mai...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjMzODY5MjQ1P3NvdXJjZT1ndW10cmVl&jid=285093&xid=2633869245
3mo
Salt Employee Benefits
1
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The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers.
Areas of Responsibilities
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organizational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.
Applying the rules, policies and administration procedures of different funds in accordance
with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organizational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and pre...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTg0OTI5MDU3P3NvdXJjZT1ndW10cmVl&jid=161730&xid=3584929057
3mo
Salt Employee Benefits
1
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
RESPONSIBILITIES
Specialist Requirement : The role of the Section 13A – Employer Management and Maintenance Administrator is to:
Manage the daily uploading of the bank statements and the linking of the deposits received within agreed upon timeframesPrepare the monthly balancing of the cashbook transactionsMonitor the unidentified deposits and ensuring that, as far as possible, these are moved from unidentified to identifiedAssist with the preparation of the Section 13A reports for the Principal OfficerAssist with the generation of the Section 13A letters to non-compliant employersAssist with the preparation of Administration reports for Trustee meetingsResponsible for the preparation and of the recons requested from the fund, service providers appointed by the fund, employer, etc.Responsible for the preparation of the recons for Section 13A Confirmation letters and requesting outstanding information needed for complianceAssist with any other ad-hoc proj...
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3mo
Salt Employee Benefits
1
SavedSave
PURPOSE OF THE ROLE
The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.
AREAS OF RESPONSIBILITIES/ KEY ACTIVITIES
Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints.Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team.Investigate, analyze and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries, and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.Implement audit findings and recommendations.Assist in selecting, appointing and assigning team members.Provide input to job descriptions for team members within the claims team.Train, mentor and coach team members.Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.Delegate work to team members.Co-ordinate teams leave.Report any irregularities to the reporting manager.Responsible for quality assessing (checking and releasing / audit confirm) of claims.Authorise payment of claims.Accept accountability and take responsibility for tasks done by reporting staff.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Any other duties as determined by the business needs and to participate in all organizational events as required.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organizational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
REPORTING
Compile and provide accurate...
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3mo
Salt Employee Benefits
1
SavedSave
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre Agent provides assistance to the employer, member, the consulting and claims teams and external service providers. The Call Centre Agent reports to the Call Centre Manager.
DUTIES AND RESPONSIBILITIES
Answer call within 3 rings.Attend to all walk-in visitors.Investigate and resolve all member benefit statement related enquiries.Escalate urgent requests by completing the claim escalation sheet daily.Identify caller / visitor and verify security information by requesting the callers / visitor’s designation / relation and or employee number, ID number, employer name or levy number.Obtain enquiry / request by actively listening; display the ability and desire to listen and be sensitive to callers / visitor’s needs.Repeat the enquiry / request and ask multiple questions to understand the enquiry / request.Respond to the enquiry / request by resolving the enquiry / request with an appropriate response or solution in a quick and accurate manner and to the callers / visitors satisfaction.The Call Centre Agent requires a knack for subtly steering conversations to diffuse anger and resolve issues and concerns which is essential when communicating with callers / visitors.The Call Centre Agent must recognize when to express empathy (one of the most important qualities), how courtesy conveys respect and the power that the tone of voice has on caller / visitor perceptions.Respond to all calls / visitors in a professional and courteous manner and display a positive attitude - Call Centre Agents are the face of the company.Be a team player at all times as successful call centres are staffed by agents who act as a team.Treat each enquiry / request uniquely to ensure client satisfaction.Be able to effectively multi-task.Attend to customer needs on the phone, update records on the system, take notes, and complete other post-call duties.Be organised and efficient in order to complete all tasks quickly and accurately.Respond to allocated emails within 24 - 48 hours with the appropriate response.Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.Meet production standards in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjUwNjUyNDE1P3NvdXJjZT1ndW10cmVl&jid=161709&xid=2250652415
3mo
Salt Employee Benefits
1
SavedSave
The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
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3mo
Salt Employee Benefits
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The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
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Salt Employee Benefits
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