Job - Ad posted by Catherine Bishop

THETHA CONNECT has an opportunity for the position of a Receptionist Agent. This position is situated in the Thetha Connect office, Hermanus, Cape Town.

We are a fast paced and established business, seeking a motivated contact center Receptionist a Great team player with an Interactive personality.

Our Company is growing and we are looking for more staff, do you qualify?

MAIN PURPOSE:

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

KEY RESPONSIBILITIES:

Handle high pressure inbound and outbound calls professionally and effectively.

Provide exceptional Customer service and support.

Maintain accurate records of Customer interactions.

Be quick when capturing information on our Database.

Operate Customer related information systems to the required standard plus maintaining accurate and secure records.

Follow clear instructions and guidelines informing and processing the requirements of callers and Client instructions, whilst correctly directing enquiries and calls.

Provide accurate information on a Database as well as to the client.

Provide accurate information to ensure consistency across the organization and provide a reliable and trustworthy Customer service.

REQUIREMENTS:

Excellent verbal communication in English

2nd language an advantage

Typing essential

Strong interpersonal and problem solving skills

Ability to multitask and work in a fast-paced environment

Computer knowledge and familiarity with CRM systems

Must have reliable transport to and from work

Solid experience as a Customer service advisor

*Medical knowledge an advantage but not essential*

Previous experience in Call Centre will be an advantage

High stress tolerance

Adapt to change quickly, in a fast-paced environment

JOB TYPE:

Full Time

We would like to meet you. We offer all on-board training.

Please send your application to hire2024@thethaconnect.co.za and management@thethaconnect.co.za.

This advert will be valid until Friday 26 April 17h00.