Requirements:

• Proven 2+ years experience in Service Delivery, Customer Success, or IT Operations Management
• Strong understanding of service delivery models, SLAs, KPIs, and ITIL practices
• Familiarity with ticketing systems (e.g. AutoTask) and reporting tools
  • Proven experience managing external client relationships, with a strong focus on service excellence and client satisfaction
  • Confident and assertive in collaborating with internal teams to ensure service standards and delivery expectations are met
  • Excellent written and verbal communication skills, with the ability to clearly translate technical information for diverse audiences
  • Strong analytical skillswith the ability to anticipate issues and proactively propose solutions
    • Highly organized, with the ability to prioritize workloads and manage multiple tasks to meet tight deadlines
    • Self-motivated and adaptable, able to work independently as well as collaboratively in a team environment
    • Demonstrated ability to remain calm, make informed decisions, and think creatively under pressure
    • Empathetic and customer-focused, able to understand and respond effectively to client needs and concerns
    • Detail-oriented with a commitment to accuracy and quality in all deliverables
    • Flexible and responsive to changing client and business priorities
    • Takes full ownership of deliverables, outcomes, and client escalations with a solutions-driven mindset.

Key Responsibilities:

Client Relationship & Escalation Management

• Establish strong, trust-based relationships with clients, define interaction models and escalation paths.
• Identify early signs of dissatisfaction and implement strategies to improve client retention.
  • Take ownership of service performance, ensuring customer expectations are met and exceeded.

Reporting & Monitoring

• Manage service monitoring and escalation processes.
• Deliver accurate and timely service reports to internal stakeholders and clients.
• Track onboarding activities, milestones, and delivery timelines.

Continuous Improvement & Feedback

• Gather client feedback and propose service enhancements.
• Analyze internal and third-party processes to identify opportunities for optimization.
• Implement performance improvement initiatives across delivery processes.

Ticketing & Incident Management

• Ensure timely resolution of all client-facing tickets with clear, well-documented responses.
  • Take leadersh
    
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Minimum requirements

• Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate
• Matric plus a 3-year related Tertiary qualification
• A Business or related field qualification will be an added advantage
• A material handling servicing background with experience on Senior Management level

Duties

• Staff leadership, performance management and relevant HR duties for the Service department
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Taking ownership of customers issues and following problems through to resolution
• Develop service procedures, policies and standards
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Liaise with customers and sub-contractors as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industrys developments and apply best practices to areas of improvement
• Coordinate development of departmental business plan and budget
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Develop performance targets and monitors progress/takes corrective action where required
• Receive monthly costs, analyse variances, report against variances and take corrective action
• Advise Management on new developments and opportunities and contribute to the formulation of business strategies and policies
• Complete and submit reports as required

We are seeking a dynamic business leader to join our Customer Unit West & Southern Africa as the KAM & Head of South Africa (based in South Africa). This senior leadership role will give you the responsibility for overseeing the sales and business activities across the cluster, with a focus on driving strategic growth and fostering customer success. As the Head of Sales, you will be accountable for the end-to-end business, managing a team of Sales professionals & country heads, and ensuring that the organisation meets its financial and customer objectives.

Location: Bryanston

Industry: Telecommunication/ IT

Job Description

The Financial Manager is responsible for leading and overseeing the accounting and finance department. This includes establishing fiscal controls, maintaining accounting systems, interpreting financial results, and safeguarding the organisation’s assets. The role also requires acting as a business partner to line managers to support the company’s strategic mission and goals.

Key Responsibilities Strategic Financial Oversight

• Manage and coordinate all strategic financial goals and operations.

• Regularly report on the implementation status of financial strategies.

Financial Analysis and Business Partnering

• Conduct and interpret monthly, quarterly, and annual performance analyses.

• Identify deviations from plans and advise department heads on corrective actions.

Long-Term Financial Planning

• Contribute to the development of long-term financial plans (5-year outlook).

• Analyze financial impact of strategic initiatives on growth metrics.

Operational Financial Management

• Oversee annual accounting functions including:

  • Statutory audits and financial statements.

  • Internal audit reviews and controls implementation.

  • Financial reporting, treasury, taxation, and regulatory compliance.

• Manage working capital through effective cash flow and loan funding oversight.

Credit Management

• Condu
  

  https://www.executiveplacements.com/Jobs/F/Financial-Manager-1192463-Job-Search-06-06-2025-02-00-16-AM.asp?sid=gumtree

• Ensure creditors team are processing supplier orders and invoices accurately and within deadlines
• Ensure compliance with accounting and VAT/ tax requirements
• Review and approve creditor reconciliations
• Ensure creditor aging is accurately reconciled transactions correctly allocated
• Payment processes
• Ensure supplier payments are scheduled and loaded correctly

• Reconcile upcoming supplier payments
• Forecast expected purchases and cash requirements
• Analyse variances in actual cashflow from forecast
• Foreign currency transactions
• Review and process foreign currency revaluations
• Forecast FEC requirements and utilize FECs and Reconcile forex gains/ losses

• Review cost accounts on a monthly basis
• Analyse expenses and provide commentary on costs
• Ensure compliance with applicable accounting standards
• Prepare reports, recons and Balance sheet schedules
• Preparation of monthly management accounts
• Ad hoc reporting, recons and analysis as required

• Prepare recons & reports required for audit purposes
• Ensure processes and documentation meet audit requirements

• Maintain vigilance over new operational and financial risks and implement controls to mitigate risks
• Preparation of tax schedules, returns and liaison with tax authorities
• Any other ad hoc duties as may be required

• Supervise team members to ensure finance department objectives and deadlines are met
• Review teams recons & reports to ensure the accuracy and completeness thereof
• Manage the performance of team members
• Plan and approve leave schedules to ensure minimal disruption to operations
• Develop teams skills through coaching

• Postgraduate accounting degree or equivalent qualification.
• 4+ years experience in a similar role or equivalent experience.
• Knowledge of IFRS standards and financial reporting a plus
• Proficient in excel (advanced)
• Analytically minded with the ability to work on own initiatives and prioritize effectively.
• Deadline driven, organised, detailed and goal oriented.

A company is looking for a HR Generalist to be based in East London. 

Key Performance Areas would include, but are not limited to:

Recruitment:

• Drafting, and posting job advertisements, sourcing candidates through various methods, selection, interviewing, facilitating any testing (including psychometric testing), background checks, screening, drafting offers, and employment contracts
• Assist with competency-based interviews

Onboarding:

• Execute all tasks related recruitment, selection and onboarding of all new employees
• Assist with the onboarding of new employees

HR Administration:

• Ensure Payroll input is done according to the set due dates from the Payroll department
• Assist with employee payroll enquiries
• Facilitate remuneration processes, including annual increases, bonus awards, increases, etc.
• Responsible for maintaining employee records, including safety measures to ensure that access is limited to authorized persons, in line with POPI and employment law.
• Report on trends and metrics monthly and on and ad hoc basis
• Compliance and policy implementation
• Advising managers and employees regarding HR policies and processes

Labour Relations:

• Advising managers and employees on disciplinary processes, including misconduct, incapacity, grievances, and other dispute resolution processes
• Attend all disciplinary & dispute hearings internally in capacity of HR. Train and coach line managers in respect of IR practices
• Provide advice and guidance to Managers and Team Leaders on people management, employment and industrial relations matters
• Coordinate the performance management processes as well as collection of all performance agreements.
• Represent the company at the CCMA as and when required, preparing documentation and presenting cases in conciliation, arbitration and mediation sessions

Talent Management:

• Support and advise management and employees on any talent management policies or processes as required, e.g., development conversations, performance reviews, etc.
• Conduct exit interviews, investigate and highlight areas for improvement within the business

Offboarding

• Ensure that terminations received are submitted to payroll
• Facilitate collection of company property, and related administration.

Employment Law Compliance

• Ensure compliance with all employment and labour law requirements including but not limited to employment contracts, employment equity, workplace health, industrial relations, in respect of terms of registration, documentation, reporting, systems and procedures within the scope of duties
• Ensure
  
  https://www.executiveplacements.com/Jobs/H/HR-Generalist-East-London-1192038-Job-Search-06-05-2025-02-00-16-AM.asp?sid=gumtree

Job description includes but not limited to:

• Recruitment, training & development and performance management of the individuals within the New Sales teams
• Planning & coordination of all functions related to achieving growth budgets as well as related general management duties
• Actively leading new sales within each region
• Sales & campaign planning
• Management reporting
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects
• Initiates and coordinates development of action plans to penetrate new markets
• Conducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executives sales and activity performance
• Assists Account Executives in preparation of proposals and presentations
• Accurate and efficient management of sales statistics and reports
• Efficient management of workflow procedures within areas of operational responsibility
• Effective management of process and procedure with a strong action and change management orientation
• Creative and effective planning and implementation to ensure the achievement of relevant targets and objectives

Minimum requirements

• Grade 12
• Diploma in Business management or related
• 3 years successful Corporate Direct Sales experience
• 3 years junior management experience
• 2 year ICT industry experience

Skills and knowledge

• Application of CRM / Voxzal/ Trax and sales processes
• Sound understanding of telecommunications, networking & data
• Understanding of financial management principles
• Good prospecting, negotiation and presentation skills

Renowned IT & Office Automation Company is looking for an experienced Telesales Consultant.

Requirements:

Must have previous product sales experience.

Experience with Telecommunications / PABX / Cellular / Fibre products is highly advantageous.

Would suit a well spoken individual.

Matric qualification is essential

Must have a passion for sales 

Target driven.

Duties:

Telephonic Sales to existing client base as well as sales to new clients.

Cold calling and canvassing for business.

Working with and providing sales leads to sales team.

Sales Administration.

Customer Relationship Manager

Area: Roodepoort. Gauteng

Salary Package: Basic Salary: R25 000 (depending on experience) plus Medical Aid, Provident Fund, 13th Cheque, Performance Bonus

Overview: To manage 6 Client Relationship Coordinators who can work under pressure and be able to juggle many people/clients whilst working accurately. They will work in the Contact centre environment, and someone to keep up the energy and keep everyone positive/motivated as dealing with clients.

Duties:

• Oversee online platforms and monitor ticketing system
• Oversight of project schedules
• Ensure efficient resource utilisation
• Oversee online job cards
• Weekly and monthly client meetings
• Resolution of client concerns
• Management of team

Requirements:

• Minimum 5 Years relevant experience
• 2 Years Managerial experience
• Client Service Experience
• Contact Centre Experience will be beneficial
• Project Management Experience will be beneficial
• Attention to detail
• Able to coordinate