Purpose StatementAs the Product Manager of Digital Client Engagements, you will support the Product Head in delivering a relevant and fit-for-purpose product that will enable the bank to have meaningful digital client engagements with prospective and existing Small Medium Enterprise (SME) clients. You will direct the build and the development of the product throughout its life cycle by partnering and collaborating with Feature Teams around the most appropriate sequencing and prioritisationYour role will involve understanding engagement platforms and technologies, identifying suitable partners, managing vendor relationships, and overseeing the full Software Development Life Cycle (SDLC) for all B2B digital engagements. You will leverage advanced AI and conversational AI platforms to enhance customer engagement and deliver personalised interactions across various digital channels.Additionally, you will integrate chatbot solutions into our service ecosystem to support smooth customer experiences from initial product research through post-purchase support. The journey of strategy, innovation, and your expertise in leveraging client data, AI, and engagement platforms will redefine digital experiences and client optimization in the Business Banking landscape.Responsibilities will include:Define product vision and strategyAlign product vision and strategy with business goalsContinuously monitor performance metrics and market trendsDevelop and execute a comprehensive B2B digital engagement strategy aligned with business objectives and market trendsConduct market research and competitor analysis to identify opportunities and gaps in thedigital engagement landscapeCollaborate with cross-functional teams to define product vision, roadmap, and prioritiesMarket research and analysis:Stay informed about SME client needs and industry changesConduct competitive analyses to identify opportunitiesLeverage client data and AI:Personalise experiences using data-driven insightsExplore innovative ways to enhance client satisfactionPlatform evaluation and partner selection:Assess various engagement platforms and technologies to identify solutions that best meetbusiness requirementEvaluate potential internal and external partners for collaboration and integration.Conduct vendor assessments, negotiate contracts, and establish partnerships to enhance digital engagement capabilitiesPrioritise seamless integration and scalabilityEnsure data security and complianceUtilise robust analytics for informed decision-makingVendor management:Lead the vendor onboarding process, ensuring alignment with organizational standards andrequirementsDevelop and manage statements of work (SOW) and service level agreements (SLA) withvendorsOversee costing, budgeting, and financial forecasting related to vendor engagements.Manage vendor relationships, including regular communication, performance reviews, andissue resolutionMonitor vendor compliance with contractual obligations, quality standards,