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IT Support and Services
Reason for Reporting
Introduction
SYNCWAVE SOLUTIONS is a full-service IT solutions provider with over 10 years of technical support and helpdesk experience. We specialize in delivering end-to-end IT support tailored for government and corporate clients.
2. Company Experience and Technical Expertise
Our expertise spans across various IT domains, Our team of certified professionals has experience in:
- Microsoft technologies such as Exchange, Office 365, Azure, and Server Management.
- CCTV installation, monitoring, and maintenance.
- Networking design, hardware installation, and troubleshooting.
- Hardware and software support, including all types of troubleshooting.
By partnering with SYNCWAVE SOLUTIONS, clients benefit from our deep knowledge, competitive pricing, and personalized support to keep IT infrastructure reliable and secure.
3. Scope of Services
We offer a full suite of IT support services to address all of our clients’ technical needs:
3.1 CCTV Surveillance Solutions
- Installation & Setup: Professionally installed high-resolution CCTV systems for complete security coverage.
- System Integration: Seamless integration with existing networks for remote access and multi-device monitoring.
- Maintenance & Repairs: Regular inspections, troubleshooting, and prompt repairs to ensure consistent surveillance.
3.2 Networking Services
- Network Design & Setup: Customized network layouts for optimized connectivity and performance.
- Switches and Router Configuration: Professional setup and configuration for secure, high-performance networking.
- Continuous Monitoring: Real-time monitoring and quick issue resolution
3.3 Hardware Support & Maintenance
- Computer and Server Setup: Installation and setup of PCs, laptops, and servers.
- Diagnostics & Repairs: Detailed diagnostics and efficient hardware repairs.
- Preventive Maintenance: Scheduled maintenance to ensure peak performance and prolonged hardware lifespan.
3.4 Software Installation and Support
- Software Installation & Licensing
- System Configuration
- Patch Management
3.5 Website Development, Hosting, and Maintenance
- Design & Development
3.6 Cabling and Connectivity Solutions
- Structured Cabling
- Testing & Certification
- Repairs and Adjustments
3.7 PC and Laptop Repair and Troubleshooting
- Diagnostics & Repairs
- Operating System Support
- Upgrades
3.8 Server Installation, Maintenance, and Support
- Server Setup & Configuration
- Monitoring & Support
- Data Backup Solutions
3.9 Network Switch Installation and Configuration
- Installation & Security: Setup and security
- Performance Optimization
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