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• Scope of work
  • Ensure that the Reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks.
  • Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival, and follows up on arrival details on the day.
  • Oversee the meeting and greeting of guests, and the guest arrival experience including all amenities, welcome and check-in.
  • Oversee the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
  • Ensure that guests are being offered information regarding all services, accommodation and facilities.
  • Ensure ultimate guest relations in the lodge, ensuring that the personal attention level is maintained.
  • Be present for the hosting of meals when required.
  • Ensure that periodic room checks and checks of the guest areas are conducted, ensuring that Housekeeping standards are maintained.
  • Ensure that Maintenance issues are tracked and communicated with the Maintenance department to ensure a swift follow up.
  • Ensure that the guest database is updated daily.
  • Ensure that administrative functions are performed accurately and according to standards, including completing and updating the day sheet, ensuring that pending transactions and outstanding balances in PANstrat are cleared on the day, correct billing and invoicing, Reception reports, etc.
  • Assist in the effective planning, supervision and hosting of onsite (including kids activities) and bush dining experiences where required.
• Communication
  • Ensure effective communication of reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
  • Ensure effective communication within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.).
  • Ensure an effective liaison with the guests, guides and management on guest activities and interests.
  • Ensure that information on multi-property guests is sent timeously.
  • Complete a written handover when going on leave and conduct a formal handover on return.
• General Service and Guest Care
  • Ensure all guest information available is collected and communicated prior to arrival.
  • Collect guest information while speaking to guests; inform the Head of Department/Management to record and act on guest preferences.
  • Ensure all guest complaints are reported to your Head of Department/Management immediately.
• Professional Attire
  • Ensure that your uniform is clean when on duty and that you are wearing your name badge.
  • Ensure that you are dressed properl
    
    https://www.executiveplacements.com/Jobs/G/Guest-Relations-Team-Leader-1190781-Job-Search-06-02-2025-04-10-50-AM.asp?sid=gumtree

• Bachelor's degree in Electronic Engineering, Computer Science, or related field (mandatory)
• Master's degree in Engineering, Technology Management, or MBA (preferred)
• Minimum 15 years in product engineering, technology leadership, or R&D
• At least 5 years in a leadership or managerial role overseeing a team
• Proven experience with embedded systems, IoT architecture, communication protocols, or metering standards
• Valid drivers licence

• Develop and implement a technology strategy aligned to the companys business strategy
• Build strong relationships with customers and provide first in-class technologies that meet their requirements
• Identify opportunities for the company to grow its product catalogue through developing, co-developing and buying new technologies
• Champion innovation programs to maintain a competitive edge in the smart utility space (electricity, water, and gas metering)
• Oversee the product lifecycles through to commercialization, including IoT-enabled devices, mobile platforms, and utility software
• Advise on product architecture and design to ensure modularity, cybersecurity, scalability, and cost efficiency
• Collaborate with Sales and Operations to ensure solutions meet customer requirements and service-level expectations
• Ensure full compliance with regulatory standards, including ICASA, STS Association, cybersecurity protocols, and international export controls
• Represent the company at industry forums, standardization bodies, and client engagements to position the company as a Technology Leader

• Develop and manage the investment/technology budget, resource planning, and vendor relationships
• Manage capital expenditure and ensure ROI alignment with business goals
• Provide regular reports to the CEO and board, highlighting performance insights, strategic opportunities, and challenges

• Communicate and promote the technology strategy, vision, mission and values of the company
• Work with the Leadership team to achieve common goals for the benefit of the company
• Understand, promote and take responsibility for compliance with relevant laws, regulations, codes and organisational standards
• Maintain professional and effective working relationships with internal and external customers and suppliers
• Identify opportunities for best practice and continuous improvement and communicate these effectively with the Leadership team

• Only if you meet <
  
  https://www.executiveplacements.com/Jobs/C/Chief-Technology-Officer-1190551-Job-Search-05-30-2025-10-40-27-AM.asp?sid=gumtree

• Interpret spoken language into sign language and vice versa in customer service interactions.
• Assist customers with hearing impairments in understanding and being understood by service representatives.
• Provide interpretation services in various settings, including retail, healthcare, hospitality, and corporate environments.
• Ensure accurate and culturally appropriate communication between sign language users and non-users.
• Educate colleagues and customers about deaf culture and best practices for inclusive communication.
• Maintain confidentiality and professionalism in all interactions.
• Prepare for assignments by reviewing relevant materials and understanding the context of conversations.
• Adapt interpretation style based on the needs of the individuals involved.
• Handle customer inquiries, complaints, and requests with empathy and efficiency.

Requirements:

• Certification in Sign Language Interpretation (e.g., RID, NAD, or equivalent) is preferable.
• Proficiency in all relevant sign languages.
• Experience in customer service or a related field.
• Strong interpersonal and communication skills.
• Ability to work in fast-paced environments and manage multiple interactions.
• Knowledge of industry-specific terminology (e.g., healthcare, retail, finance).
• Familiarity with assistive technologies and accessibility tools.

• Experience working in customer-facing roles.
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving skills and adaptability.
• Understanding of accessibility laws and regulations.
• Ability to work rotating shifts.

Position Title: Customer Champion
Location: Remote
Employment Type: Full-Time
Salary: Based on experience from 30,000 ZAR+ per month

About the Company

A leading specialist mortgage broker, this organization provides tailored mortgage solutions for UK expatriates and international buyers. It is committed to delivering exceptional service and ensuring clients are supported through every stage of their mortgage journey.

Role Overview

The team is seeking a highly articulate and proactive Customer Champion to deliver unparalleled customer service and guide clients from mortgage offer to drawdown. This role demands impeccable English communication skills, a hands-on and phone-first approach to resolving issues, and a solutions-driven mindset. The Customer Champion serves as the clients advocate, offering guidance and eliminating post-offer challenges to ensure swift and smooth completions.

Key Responsibilities

• Deliver 100% exceptional customer service, acting as the clients primary advocate post-mortgage offer

• Use outstanding verbal English to simplify complex issues and communicate confidently over the phone

• Proactively solve problems by prioritizing direct calls over emails, engaging with solicitors, lenders, and stakeholders

• Identify and remove bottlenecks in the process to ensure efficient and timely transaction completion

• Offer clear, supportive guidance to clients who may be fatigued by earlier stages of the process

• Maintain accurate case records using CRM systems for efficiency and transparency

• Collaborate across internal teams to align goals and accelerate drawdown timelines

• Suggest workflow and process improvements to enhance the client experience

Candidate Requirements

• Proven experience in customer service, client relationship management, or case management (experience in mortgages, financial services, or conveyancing preferred)

• Exceptional verbal and written English skills, with confidence in leading phone conversations

• Demonstrated ability to resolve issues swiftly and decisively via direct communication

• Skilled at managing high-pressure interactions with stakeholders to drive case progress

• Highly organized, with the ability to handle multiple cases and meet tight deadlines

• Empathetic and trustworthy, especially with clients who are frustrated or overwhelmed

• Familiarity with the UK mortgage process, particularly the post-offer to completion phase (strongly preferred)

• Proficient in CRM systems and Microsoft Office

• Passionate about delivering excellent customer experienc
  

  https://www.jobplacements.com/Jobs/C/Customer-Champion-1190945-Job-Search-6-2-2025-12-24-50-PM.asp?sid=gumtree

Our client is seeking a proactive and results-driven Lead Generation Specialist to join thier team on a 6-month fixed-term contract, with the potential for permanent placement. The ideal candidate will play a key role in identifying and nurturing high-quality leads to support and grow our sales pipeline.

Key Responsibilities:

• Research and identify potential customers using various tools and platforms.

• Develop and execute strategies to maintain a steady flow of new leads via online research, social media, networking, and marketing campaigns.

• Qualify leads based on defined criteria (e.g., budget, need, and timeline) to ensure alignment with business goals.

• Manage and update lead information regularly, ensuring all data is accurate and current.

• Initiate contact with potential leads via phone or email to introduce company offerings.

• Engage in relationship-building activities, providing relevant information and maintaining follow-up communication.

• Collaborate with the sales team to transfer qualified leads and support the deal-closing process.

• Prepare and deliver regular reports on lead generation activities, conversion metrics, and areas for improvement.

Minimum Requirements:

• Matric (Grade 12) certificate

• Proven experience in cold calling or tele-sales is highly beneficial

• Computer literacy and proficiency with CRM tools or lead management platforms

• Strong communication and interpersonal skills

• https://www.executiveplacements.com/Jobs/L/Lead-Generation-Specialist-1190601-Job-Search-05-31-2025-02-00-16-AM.asp?sid=gumtree

Job Purpose: The Mandarin-Speaking VIP Executive Host is responsible for delivering exceptional guest service to high-value clients, including international patrons, with a particular focus on Mandarin-speaking guests. This role involves building strong relationships, ensuring a seamless experience for VIP guests, and promoting customer loyalty while driving revenue growth for Monte Casino.

Key Responsibilities:

• Serve as the primary point of contact for Mandarin-speaking VIP guests, ensuring their needs are anticipated and met with the highest standard of service.
• Build and maintain strong relationships with VIP guests to enhance customer loyalty and repeat visits.
• Coordinate and manage all aspects of the guest experience, including reservations, gaming preferences, special requests, and personalized services.
• Communicate effectively with internal departments to ensure smooth operations and a seamless experience for guests.
• Assist guests with inquiries, complaints, and requests, resolving issues promptly and professionally.
• Actively engage with guests on the gaming floor and in VIP areas to promote casino offerings and upcoming events.
• Identify and cultivate new VIP guests, contributing to the growth of the casino's high-value customer base.
• Provide translation services when necessary to facilitate effective communication between guests and staff.
• Stay informed about gaming promotions, entertainment offerings, and other services to keep guests well-informed.
• Monitor guest spending and play activity to ensure proper rewards and incentives are provided in accordance with company policies.

Qualifications and Experience:

• Fluency in Mandarin and English (both verbal and written) is essential.
• Previous experience in a customer service, hospitality, or gaming environment is preferred.
• Experience working with VIP clientele or in a similar executive host role is advantageous.
• Strong interpersonal and communication skills with the ability to build rapport with diverse guests.
• Knowledge of casino operations and gaming products is a plus.
• Proficiency in Microsoft Office applications and the ability to learn casino management systems.

Key Competencies:

• Customer-focused with a passion for delivering exceptional guest experiences.
• Professional demeanor with excellent problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to work flexible hours, including evenings, weekends, and holidays.

Attention to detail with strong organizational and time-management skills.

 Job Title: German Customer Support Representative
Location: Cape Town 
Employment Type: Full-time/ Hybrid (after 3months)
 Language Requirement: Fluent in German (written and spoken) & proficient in English

About the Role:

We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.

 Key Responsibilities:

• Handle inbound queries from German-speaking customers via email, live chat, and telephone

• Provide accurate information on products, services, orders, and account status

• Troubleshoot customer issues and ensure timely resolution

• Escalate complex issues to the appropriate internal teams when necessary

• Maintain up-to-date knowledge of company products, services, and procedures

• Document customer interactions and maintain accurate records in the CRM system

• Ensure high levels of customer satisfaction through professional and empathetic communication

? Requirements:

• Fluent in German (C1-C2 level) and proficient in English

• 1–2 years of experience in a customer service or support environment (
  

  https://www.jobplacements.com/Jobs/G/German-Customer-Service-1190203-Job-Search-05-30-2025-02-00-14-AM.asp?sid=gumtree

Key Responsibilities:

Develop and execute comprehensive digital marketing strategies that integrate SEO, PPC, social media, email marketing, content marketing, and display advertising.

Manage and optimize Google Ads, Facebook Ads, LinkedIn Ads, and other paid advertising campaigns to maximize ROI.

Utilize Google Analytics, Google Tag Manager, and data visualization tools to track, analyze, and optimize performance.

Implement conversion rate optimization (CRO) strategies across landing pages, forms, and digital assets.

Develop and oversee remarketing and retargeting campaigns to increase brand engagement and customer retention.

Manage and execute content marketing initiatives, including blog posts, infographics, and video content.

Handle social media marketing across platforms such as LinkedIn, Instagram, Twitter, and Facebook.

Lead email marketing campaigns, including automation, audience segmentation, and A/B testing.

Create and edit graphics and video content for marketing campaigns.

Collaborate with internal teams and external agencies to execute campaigns effectively.

Stay up to date with the latest digital marketing trends, tools, and best practices.

Key Skills & Experience Required:

5+ years of experience in digital marketing, with a strong focus on SEO, PPC, and paid social media advertising.

Proven track record of successfully improving search engine rankings and increasing organic traffic.

Expert knowledge of Google Ads, Google Analytics, and Google Tag Manager.

Experience in setting up and optimizing Google Search Console, Google My Business, and Google Merchant Center.

Ability to manage large PPC budgets efficiently, optimizing for the best cost-per-acquisition (CPA) and return on ad spend (ROAS).

Strong analytical skills with experience in data-driven decision-making and performance reporting.

Experience in email marketing tools such as Mailchimp, HubSpot, or ActiveCampaign.

Proficiency in design software, must e able to design (Adobe Creative Suite, Canva, Figma, or similar).

Basic HTML, CSS, and JavaScript knowledge is a plus.

Strong copywriting skills for ad creatives, landing pages, and social media posts.

Excellent project management skills with the ability to juggle multiple campaigns.

Experience with A/B testing, audience segmentation, and personalization strategies.

Strong problem-solving abilities and a growth-driven mindset.

Preferred Qualifications:

Certifications in Google Ads, Google Analytics, or Facebook Blueprint.

Experience with marketing automation platfo