Client Contact Centre Services Administrator

CPT/Southern Suburbs (Office based during probation period)

Salary Negotiable on experience (R12K – R16K CTC PM)

My client, a leading established Long-term Corporate (Medical Aid/Health Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator, Experienced as a Broker in the Medical Aid/Health Industry.

Fast paced, cutting edge – customer centric environment – providing first line support to members re. Medical aid and Individual Life Insurance queries.

Criteria:

· Matric minimum + MS Office literate

· Must have experience within the Medical Aid industry.

· Candidate must be able to speak, read and write English and Afrikaans (Excellent written and verbal communication skills)

· 2 years exp. As a Broker in Medical Aid Client Services and administration

· Inbound Contact Centre and administration and Brokerage experience

· Good negotiation skills and effective in dealing with customers, meeting their expectations.

KPIs

As Client Contact Centre Service Consultant

To be logged onto the Client Services inbound telephone queue and web touchpoint

• Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner.

• To respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time.

Please email your CV to natalie@careerdynamics.co.za

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