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Results for Call Centre Jobs in Umhlanga in Umhlanga
1
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Our client is a leading provider of Business Process Outsourcing (BPO) solutions, dedicated to delivering exceptional services to their clients across various industries. They prioritize quality, innovation, and client satisfaction in all aspects of their operations.
Job Purpose:
As the Quality and Insight Director, you will play a pivotal role in ensuring the highest standards of service delivery and client satisfaction within the organization. You will lead the development and implementation of quality assurance strategies, drive insights through data analysis, and collaborate with cross-functional teams to optimize operational efficiency and enhance the overall client experience.
Responsibilities:
• Develop and execute comprehensive quality assurance strategies to uphold service excellence and compliance with client requirements and industry standards.
• Lead a team of quality assurance professionals, providing guidance, coaching, and performance management to ensure alignment with organizational goals and objectives.
• Responsible for the management of Senior Quality Managers.
• Establish and monitor key performance indicators (KPIs) to track and evaluate the effectiveness of service delivery, identifying areas for improvement and implementing corrective actions as needed.
• Utilize data analytics and reporting tools to derive actionable insights into operational performance, client feedback, and market trends, driving continuous improvement initiatives.
• Collaborate closely with internal stakeholders, including operations, training, and technology teams, to identify opportunities for process optimization, automation, and innovation.
• Serve as a subject matter expert on quality management principles, methodologies, and best practices, fostering a culture of quality and continuous improvement throughout the organization.
• Act as a liaison between the company and clients, proactively addressing quality-related concerns, providing regular performance updates, and participating in client meetings and reviews.
Requirements:
• Bachelors degree in business administration, Quality Management, or a related field; Masters degree preferred.
• Proven experience in a leadership role within the BPO industry, with a focus on quality assurance, process improvement, or operations management.
• Strong understanding of quality management principles, methodologies, and frameworks (e.g., Six Sigma, Lean, ISO standards).
• Proficiency in data analysis and reporting tools, with the ability to translate complex data into actionable insights and recommendations.
• Excellent communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strategic mindset with the ability to identify and prioritize opportunities for process optimization, innovation, and service differentiation.
• Demonstrated leadership capabilities, including team mana...Job Reference #: 202680
24d
Surgo HR & Training
10
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Get paid your worth and embrace your passion for Sales with Ignition Group!
We’re looking for experienced Sales Experts that want to get in on The Sweetest Deal around.
If you’re ready for a BIG career move, send a WhatsApp to Avo on 0835018247 with the reference ‘Sales expert’ to get your application started or please complete the link: https://bit.ly/45POe1v
If you meet the below requirements, get in touch:
· 6 months of Contact Centre sales or face-to-face sales experience.
· Excellent communication abilities
· Computer literacy
We offer:
· A competitive basic salary
· Lucrative commission structures
· Bonuses and allowances
· Paid training
· And so much more!Job Reference #: IGAHIBS2606Consultant Name: Avonette H.
2mo
IG Recruitment
2
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Are you currently in sales and looking for a company that pays you what you deserve? Join our Ignition CX. A global company (this looks great on your CV, by the way) that puts its people first.
With monthly incentives, a positive work culture and uncapped commission to be made, Ignition CX is the company that has it all.
Ignition Group offers a complete package that includes:
- Competitive basic salary
- Medical aid and pension fund
- Employee rewards
- Bonuses and Allowances
Awesome benefits such as:
- Free airtime
- Free banking
- Access to retailer discounts
All you need is:
- 6 months of Contact Centre sales or face-to-face sales experience
- Excellent communication abilities
- Computer literacy
That’s it! If you meet these requirements, apply via this link
https://bit.ly/4dbARvC
(you will have to copy and paste this into your web browser)
or send us a message.
Job Reference #: LCL-DBN-SALES-2
2mo
Ignition CX
1
Join EC3 this festive season and take your career to the next level. Together, let’s end the year on a high and make this festive season one to remember!Send your CV to Claudelle@ec3.co.za or WhatsApp us at O63 476 8064 to get started today!
17d
Expanding call center requires agents for Phoenix , Verulam and surrounding areas. Guaranteed Basic (from R6000 + Com )Not cold calling Opportunity to grow Working hours : 8 :30 to 17:00 ( No public holidays or late shifts )Full Training provided Please send email to Marlon.Rangasamy@theunlimited.co.za
2mo
UmhlangaAds in other locations
1
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Call centre agents needed
requirements:
must have atleast 2 years cold calling experience
must know how to objection handle
must be able to work with a team
must be able to work under pressure
basic salary r6000 + comm
whats app 064 657 7380
10d
PhoenixSavedSave
Experienced Call Centre Agents required in Phoenix.Must have:Call centre experienceNPO experience (Advantages)Reside in Phoenix or Surrounding areasReliable transport to and from work.Salary: Basic + Uncapped CommisionPlease contact Chantal on 0710149506
10d
PhoenixCall center required with minimum 1 year sales experience in the industry. Individuals must be target driven, self managed and eager to grow. We offering R5000 basic salary with awesome commission. If you feel you have what it takes to be successful, please reply to this ad with your CV attached.
18d
PhoenixSavedSave
(Remote, Commission-Based Salary)Are you a highly motivated and results-driven individual with a passion for sales and business development? We are seeking a Lead Generator to join our growing team. This is a remote, commission-based position that offers flexible work hours and the potential to earn unlimited income based on your success.Key Responsibilities:Research and identify potential leads through various channels (social media, email campaigns, online databases, networking, etc.)Reach out to potential clients via phone, email, or LinkedIn to introduce our services/productsQualify leads and schedule meetings for the sales teamMaintain and update the lead database with relevant informationWork closely with the sales and marketing teams to ensure a consistent flow of high-quality leadsAchieve personal and team sales goals by consistently generating high-value leads.Requirements:Strong communication and interpersonal skillsSelf-motivated, target-driven, and able to work independentlyExperience in lead generation or sales is a plus, but not requiredComfortable working in a remote settingMust have reliable internet access and a dedicated workspaceCompensation:Commission-based salary with unlimited earning potential based on lead generation performanceOpportunity to grow within a dynamic team and advance your careerHow to Apply:If you're ready to take the next step in your career and have the drive to succeed in a commission-based role, we want to hear from you! Please send your resume and a brief cover letter outlining why you would be a great fit for this position to Mo 061 510 5631(watsapp).
1mo
4
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Money Train International recruiting International agents...
Must have International experience
Monday to Friday 4pm to 2am
Basic salary R5000 plus R1000
Uncapped commission/ weekly banked
Based at 13 Acropolis Street , Phoenix
Contact 0733558342
1mo
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