Call Centre Jobs in Other

â?? Minimum Requirements

• Matric / Grade 12 (compulsory).
• Exposure to collections for vehicle finance at the Early stage.
• Skilled in working with manual and predictive dialers.
• Fluent in English (other South African languages a plus).
• Clear criminal and credit record.
• Willing to work shifts, weekends, or public holidays when needed.
• Basic computer literacy (Microsoft Office, email, etc.).
• Excalibur Experience.

ð??¼ Experience Preferred

• 12 years in a call centre or financial services environment.
• Exposure to collections, vehicle finance, or banking products.
• Familiarity with CACS systems and banking platforms.

ð??¡ Key Skills

• Excellent verbal and written communication.
• Strong telephone etiquette and active listening.
• Customer-first mindset and service orientation.
• Basic understanding of vehicle finance terms.
• Confident in handling high call volumes.
• Knowledge of NCA, FICA, and POPIA compliance standards.
• Skilled in working with manual and predictive dialers.
• Able to manage pressure and strict deadlines.
• Inbound and outbound call experience.

ð?? Key Responsibilities:

• Lead and manage a team of call centre agents specialising in debt recovery.
• Drive performance through monitoring, coaching, and campaign management.
• Ensure adherence to call strategies and collections regulations.
• Analyse high-volume data to improve collection rates and team effectiveness.
• Maintain quality assurance and legal compliance across all recovery procedures.

â?? Minimum Requirements:

• Matric (Grade 12)
• Relevant certificates will be beneficial
• Advanced Excel skills are essential
• Minimum 3 5 years experience in a similar leadership role within a banking collections call centre.
• Proficiency in dialer systems and debt collection tools (e.g., Excalibur).
• Excellent communication, coaching, and performance analysis skills.
• Solid knowledge of legal debt recovery procedures and industry regulations.

ð?§  Competency Assessments:

• Collections Written Test
• Time Management
• Problem Solving
• Debt Collection Role-Play
• Emotional Intelligence Assessment
• Intermediate Excel Test

Join the Exhilarate Team in Amanzimtoti, Durban!

Introduction

Are you ready to ignite your career with a dynamic and fast-growing call centre in the heart of Amanzimtoti, Durban? Exhilarate is seeking passionate, well-spoken individuals to join our vibrant team, selling top-tier products. With full training provided, uncapped commission, and exciting growth opportunities, Exhilarate is the place to turn your ambition into success. If you have a matric certificate, a South African ID, and a positive attitude, we want to hear from you!

Duties & Responsibilities

• Engage with clients over the phone to promote and sell our products.
• Build strong customer relationships to ensure satisfaction.
• Meet and exceed sales targets while maintaining high standards of professionalism.
• Accurately capture customer information and process applications.
• Participate in ongoing training to enhance skills.
• Collaborate with the team to contribute to a positive and energetic work environment.

Experience & Qualifications

• Matric certificate (essential).
• Valid South African ID (essential).
• Fluency in English with excellent communication skills.
• A positive attitude and a drive to succeed.
• Previous experience in sales or a call centre environment is an advantage.
• Ability to travel to our Amanzimtoti office daily.

Package & Remuneration

• Full training provided to equip you with the skills to excel.
• Uncapped commission from sale ONE with a high commission structure, allowing you to earn based on your performance.
• Attendance bonus in the first month to kickstart your journey.
• Clear growth opportunities to advance your career within Exhilarate.
• A supportive and motivating work environment designed to help you thrive.

Ready to Join Us?

â?? Minimum Requirements

• Matric / Grade 12 (non-negotiable).
• 1-3 years in a call centre collecting on VAF accounts, post write off.
• Excalibur systems knowledge.
• Clear criminal and credit record.
• Proficient in English (other languages are a plus).
• Willing to work shifts, weekends, and public holidays if required.
• Comfortable with Microsoft Office and general computer literacy.

ð??¼ Experience Needed

• Familiarity with vehicle finance, collections, and banking products
• Knowledge of post write-off, off-balance, or shortfall account collections is a major advantage
• Experience using CACS and other banking platforms is beneficial

ð?§  Skills That Will Set You Apart

• Excellent verbal and written communication.
• Solid negotiation and client engagement abilities.
• Confident handling high call volumes and deadline pressure.
• Understanding of NCA, FICA, and POPIA compliance.
• Experience with predictive and manual dialers.
• Strategic thinking when working on previously written-off accounts.
• Ability to identify recovery opportunities and engage legal teams where necessary.

Job description

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre.

The QA will monitor outbound and inbound calls and email responses to assess associates'' demeanor, technical accuracy, customer service and sales performance, and conformity to company policies and procedures.

You will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customers experience.

Experience and skills required:
2-3 years experience in a similar role
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Focus on quality and customer service
Exceptional listening and analytical skills
Solid time management skills
Must be able to effectively deal with people at all levels inside and outside of the Company
Creative ability & writing proficiency
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed

Responsibilities:
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Monitors customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyses internal and external quality reports for management staff review.

We are seeking an experienced and enthusiastic full-time sales administrator to join out team that works with financial services.

As a sales administrator, you will be responsible for meeting clients in a sales environment and providing exceptional customer/client service.

Requirements:

-Grade 12

-exceptional interpersonal and communication skills with a consultative approach

If you have a true passion for growth bridal and want to be part of a dynamic consultant team, we''d love to hear from you!

Job Types: Ful-time,

Contract length: permant

Pay: Negotiated in the interview

Education: Matric Certificate (Preferred)

Experience: No experience required

Language: English (Required)

We are seeking an experienced and enthusiastic full-time sales administrator to join out team that works with financial services.

As a sales administrator, you will be responsible for meeting clients in a sales environment and providing exceptional customer/client service.

Requirements:

-Grade 12

-exceptional interpersonal and communication skills with a consultative approach

If you have a true passion for growth bridal and want to be part of a dynamic consultant team, we''d love to hear from you!

Job Types: Ful-time,

Contract length: permant

Pay: Negotiated in the interview

Education: Matric Certificate (Preferred)

Experience: No experience required

Language: English (Required)

We are seeking an experienced and enthusiastic full-time sales administrator to join out team that works with financial services.

As a sales administrator, you will be responsible for meeting clients in a sales environment and providing exceptional customer/client service.

Requirements:

-Grade 12

-exceptional interpersonal and communication skills with a consultative approach

If you have a true passion for growth bridal and want to be part of a dynamic consultant team, we''''d love to hear from you!

Job Types: Ful-time,

Contract length: permant

Pay: Negotiated in the interview

Education: Matric Certificate (Preferred)

Experience: No experience required

Language: English (Required)