You must have at least 7 years of Short Term Insurance Claims & Underwriting Experience in Commercial Lines

• Matriculation certificate
• RE5
• NQF 4
• CPD Points up to date
• Insurance qualification (preferred) – 120 credits higher certificate or equivalent
• Team Player
• Self-driven and able to start working independently in the near future with the company policy framework

Duties:

• Understand a client’s needs from the scenario given
• Understand when more information is required in order to process the claim
• Address all claims within the agreed turnaround times as per the procedure manual/service agreements
• Work with the Broker/Account Executive to understand progress on the claim and any issues/delays
• Ensure that audit requirements as per insurer binders and/or intermediary arrangements are met before approving the claim payment
• Meet with the Broker/Account Executive on a regular basis to discuss claims on the portfolio
• Register the claim on the system and ensure all documents are saved correctly
• Ensure documents are always in order and system/estimates input is updated and correct
• Advise underwriters when there are amendments to be made on a policy
• Ensure compliance to all processes, policies and procedures and identify areas for improvement
• Take responsibility for managing own time and delivery