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Our client is seeking a detail-focused, professional, and approachable junior Duty Manager to join their team! Wanting to make his mark in the industry The ideal fit for the role will have a min of 3 years’ experience in supervising team members and setting goals and targets for their team. The focus of the role is to supervise the staff on the floor, addressing and de-escalating any issues that arise during working hours, ensuring productivity, and developing management reports. Working very closely with and reporting to the lodge manager. Responsibilities • Oversee the team on the shop floor, and set out any duties or specific tasks to be completed during the shift. • Hold team meetings and huddles to discuss the shift’s requirements and expectations. • Ensure that team members are completing their duties to a high standard and being productive during their working hours. • Manage the staff rota and schedule, ensuring sufficient cover at all times. • Assist team members with paid time off requests and approve them, ensuring adequate cover remains. • Assist team members with any problems or difficulties they may have, including friction or disagreements between team members. • Complete quarterly and annual performance reviews with the team. • Set and achieve business goals such as KPI’s for the selected location. • Provide insight and leadership when needed. • Ensure staff grievances are seen to. • Ensure the highest level of customer service for customers. • Book any training required for team members. • Follow health and safety guidelines at all times. • Assist in preparing management reports pertaining to budgets and or productivity and performance. Requirements • High School Diploma or above. • 3 years' experience in a supervisory-level role or management role. • 5 years' experience in the customer service industry • Strong leadership skills. • Detail-focused, with good computer skills. • Strong customer service skills. • Excellent communication skills, both written and verbal. • Able to write reports. • Physically able to lift up to 15kg• Good understanding of health and safety in the workplace • Strong problem-solving skills Forward updated CV to – careers@bberecruitment.co.za

Louis Trichardt

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Hospitality Jobs in Limpopo (2 results)

Results for Hospitality Jobs in Limpopo