Mid-Level MSP IT Support Technician Parow Golf Course

Location: Office near Parow Golf Course and Weekends Remote with occasional onsite client visits

Job Type: Full-Time (3 month Probation)(Start date 1 June 2024 to )

To Apply: Please submit your resume and a cover letter explaining why you are the perfect fit for this role to jobs@clearlink.pro

Join our dynamic and growing team at Clearlink.Pro as a Mid-Level MSP IT Support Technician. We are a Managed Service Provider committed to delivering tailored IT solutions and exceptional service to our clients. If you have a passion for IT problem-solving, are skilled in pfSense and Office 365, and have experience with N-Able N-Central MSP software, we want you on our team

Key Responsibilities:

- Provide high-quality technical support for our diverse client base, ensuring efficient and effective resolution of issues

- Manage and maintain client networks and infrastructures using pfSense Netgate Firewalls, ensuring security and optimal performance

- Administer and support Office 365 applications and services, assisting with migration, configuration, and troubleshooting

- Collaborate with other team members to design and implement new technology solutions

- Monitor systems and networks, identifying and rectifying any potential issues proactively

- Document all technical procedures and user guides for client reference

- Occasionally travel to client sites to provide hands-on support

- Be available to work remotely two weekends a month as required

Required Skills and Qualifications:

- 3+ years of experience in IT support or a related field within an MSP environment

- Proficient in network management and configuration, particularly with Netgate firewalls, VLAN’s and VPN

- Extensive experience with Microsoft Office 365, including setup, administration, and troubleshooting

- Strong understanding of IT best practices and a commitment to maintaining up-to-date industry knowledge

- Excellent problem-solving skills and the ability to manage multiple tasks simultaneously

- Strong communication skills, both verbal and written, are essential

- Must have reliable transport for occasional visits to client sites

- Must be fully bilingual in Afrikaans and English

- Experience with N-Able MSP software is preferable

Additional Beneficial Experience:

- VOIP device setup and support

- UNIFI network and WIFI setup and support

- Experience with HALO PSA

- ARUBA networking hardware setup and support

- MIMECAST deployment and support

Required Certifications: (equivalent or better)

- CompTIA A+

- CompTIA Network+

- CompTIA Security+

- Microsoft 365 Certified: Fundamentals

- Microsoft 365 Certified: Messaging Administrator Associate

Preferred Skills:

- Certifications in Microsoft, pfSense, Aruba, or similar technologies

- Experience with cloud services, cybersecurity, and remote troubleshooting

Benefits:

- Competitive salary package

- Cell and internet allowance

- Free Vehicle parking

- A supportive and innovative work environment